Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

This ACE Hardware was able to solve a problem that the big box stores could/would not. I had an…read moreissue with a countertop paint and received no help from the store where I purchased the paint. ACE was willing to listen to my problem and provided a reasonable solution that worked.

$6.59 to copy a house key is just theft. Home Depot does it for less than $2. I will never go back…read moreto AH.

These young men were very helpful and got me everything I needed to make up my mind regarding the…read morecolor to paint my house

I've traveled to paint stores all over Illinois. It is easy to make connections with the faces you…read moremay see multiple times a day. However, there is not one store who has treated us with the utmost sincerity, respect, and care like Sherwin Williams on College Ave in Normal. No matter the day, we are always greeted with a smile and an always genuine "how are you?". The positive environment is important to us when, in the nature of work we do, there are so many negative people. Not only is this Sherwin Williams the most positive paint store you'll go to but they're the most knowledgeable as well. They know their products and always have tips and tricks to offer. Sherwin Williams on College Ave should be anyone's go-to paint supply store. Stop in and say hi to Tracey, Emily, James

Pick up 3 -5/16 hose clamps from Stuart family true value…read morein Monticello they changed $2 dollars a piece. It cost $6.25 Looked up the same product at Menards in Champaign they sell a package of 40 for $6.00 this store has always been a rip off for Monticello residents stop going there

True Value Hardware is the closest hardware store to me in Monticello and has a wide variety of…read moreoptions for everything that you may need. There a very small building that seem like the old mom and pop hardware stores that i have only ever heard of living in big cities most of my life. they even have locks that I needed for a really old door in downtown. The only complaint that I would have about this store is that do to there attempt to have a wide variety of options to choose from the store seems very crowded and cramped. But i like it.

I was repainting a few rooms in my house and wasn't sure what type of paint to go with. The…read moremanager, I believe named Lucas, was quick to assist me. He showed me what types of paint they had to offer and weighed the pros and cons of each. He made it very easy for me to make a decision. Very personable and polite. I left there a happy customer! Thanks you Sherwin-Williams and thank you Lucas!

From the owner: Your local Sherwin-Williams Paint Store in Champaign, IL, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. A Spanish-speaking representative is available to assist customers.