It was a little tough to decide on 3 or 4 stars with this company, but I decided on 4 because I…read morebelieve that the main part of the project was done WELL, and with integrity. Nicky, who I believe is the owner of a small business, made me an offer that was much more expensive than the other 4 quotes I had gotten through Yelp. He was available the following day, but I noticed that he had no reviews on Yelp. That alone is a concern of mine, so I told him it's a "no-go" if he's the most expensive guy with no reviews. He basically let me name a fair price, so I kind of low-balled him because of the no-reviews thing. I told him I'd leave him a thorough and fair review if I used him, and we both accepted. Nicky showed up the next day on time. That was pretty easy, as he left himself a 4-hour window, whereas other companies were asking for a 2-hour arrival window. No biggie, but that could be a concern for someone with a busy schedule. He did wear a mask upon leaving the car, and told me I didn't have to (which I appreciated). He wound up taking it off later with my permission, and I have a lot of respect for his asking. Like many service providers, he was very willing to "double park" in our co-op's private parking lot, where he's not even supposed to park at all. I thought that was presumptuous and inconsiderate, but I directed him to a spot in the lot that I know to be unregistered to anyone. Nicky was quick to get set up. I checked in on him more than a few times during the service and he was good to go. My situation was not ideal, as the vent where the dryer unit's exhaust exits my garden apartment is smack-dab right above a steel awning that covers my entrance. If it wasn't for this awning, I'd have done the cleaning myself. So he needed to get a tall ladder and set it up alongside this awning (which is maybe 4' wide), and at times, lean over the awning to remove the vent cover, which was attached with screws. (See photo of vent cover.) The one thing that I really did appreciate about Nicky was this: In the middle of the job, when he finished using his pro vacuum from inside my apartment, he decided to use his brush going in from the outside, from the ladder at the awning. If he didn't do this, I wouldn't have known any better. I thought it took great integrity to do the right thing in this instance, since that part of the job is very difficult, and somewhat dangerous. At one point, he asked me to hold down the bottom of his ladder, which I gladly did, and I think that's when he was putting back the vent cover... which leads me to my main complaint. Earlier, he showed me how he used a small piece of black tape to keep the vent closed for some reason. I didn't know what he was showing me that for, and didn't go into it because Nicky speaks with a little bit of an accent and was sometimes just a little difficult to understand. Upon paying him (I'm glad he had a credit-card reader to attach to his phone), I allowed him to charge me an extra $25 because he had done a good job. At the end, he asked me if I wanted to leave an extra tip, and I was like, "Bro, that's what the extra $25 you charged me was for." Maybe I'm a dick. I don't know. After he left, I noticed the black tape all over the vent cover. Will it stay? Probably... I don't know. Does it look pretty? Hell no. Would I have been OK with it if he had ASKED me? I'm really not sure. It's much easier to remove screws than it is to put them back in, generally. But I really would have appreciated his letting me know before I paid. I would have held on to that extra $25, as I have to remember this every time I come home now. Honestly, I would definitely have used Nicky again if my job were an easier one, but I can't get passed the black tape thing, and the lack of communication surrounding that issue. I think that--if you have a standard project that lacks some crazy kind of challenge--Nicky is fine for the job. He's a decent, good guy, but needs some more experience looking at things from the customer's point of view with regards to the finer points of customer service. Sorry for the book!

Nicky, the owner did a great job cleaning our couch. He was very communicative, and provided the…read morenecessary insurance our building required. would definitely use his service again in the future.

Great service. Cleaned up an oriental rug with mold damage and it now looks good as new. Came for a…read moreconsultation, picked it up, and dropped it off very quickly with results better than I could have expected. On top of this, they handled a billing issue (100% our fault) with utmost honesty and integrity. We were very pleased with the follow up and communication throughout and they were always available to contact. Highly recommend using as a carpet cleaning service.

SCAM ALERT! Stay very far away. Warn your family and neighbors to avoid this company…read more Nick (he never gave us his full name) scammed, bullied, defrauded, and browbeat my 80- something mother. He is a very aggressive salesman, and pressured her into having a rug cleaned that she didn't think needed cleaning and also into adding service she didn't want. When she called him and told him to take those services off the order, he told her he did, but charged her for them anyway. He told her pickup and delivery were free, then later demanded payment for delivery. He also quoted her a per rug cost then multiplied it to much more than the actual total. He stood threateningly close over her shoulder reading her bank details (at one point he took her laptop and checked her bank balance) while she made the first payment online. He delivered two days before they had agreed (before she was ready for delivery, and while she wasn't there) and then proceeded to call her every few minutes for over an hour loudly demanding the remaining payment immediately. He even took one of her rugs hostage and told her she wouldn't get it back unless he got payment immediately, even though they had agreed delivery and payment would be two days later. He objected loudly and angrily when she said she needed a few minutes to look over the bill. She paid him because she felt so threatened. Overall cost was over $7000 for cleaning three rugs even though she only wanted two rugs cleaned. Nick is a nightmare you don't need. She called Rug Cleaning Westchester, and Nick came, but he gave her an invoice from Brielle's Rug Cleaning. The company he had her send the money to was Think Green Carpet Cleaning. Are these all actually the same company? Hard to say. I'm going to leave this review on all three company's pages. I guess he probably has quite a few fronts.

These guys are the best. They left my three-seater sofa looking and smelling like new in less than…read morean hour for a great price. They are very knowledgeable about what your piece needs, they throw some advice about how to take care of your furniture with house remedies, not to mention they are very easy going. If you're looking, stop right here and give them a call right now. You won't be disappointed.

The guys came out on a Sunday morning and we're so nice! They were on time and very efficient and…read morethorough. I was given an old couch that had some stains and overall grime. They came and, within 30 minutes, had it looking like a brand new couch! I would highly recommend!!

I could not be more impressed by what the guys at royal carpet and rug cleaning have done with my…read morecarpet at my home. I just threw a pretty large house party everyone knows with parties comes messes spills and such my carpets were a mess from it all. I checked around yelp for great carpet cleaning businesses and I found you royal carpet and rug cleaning I contacted them and was greeted by a representative who catered to all my questions regarding the work that I needed done. When they arrived to my home they did an overview of the work they had ahead of them and within a few hours the work was done and I was very satisfied with the outcome of the job.

I found Royal Carpet by doing a search for rug cleaning in NYC and I am so happy that I did! Nick…read moreis awesome. He came over the next day, inspected the rug, gave me a very fair quote and took the rug. Within a week, it was washed and delivered and looks brand new! Thank you Nick! I highly recommend this company and I never give reviews.

Eli and 212 Rug Cleaners are the BEST! They came by and picked up my rug and cleaned it better than…read moreI could have imagined it could be done. Eli was responsive via text and I couldn't have asked for any better customer service.

This was my first time using 212 Rug Cleaners and I couldn't be any more satisfied. I called them…read moreand that same day they picked it up. It took about a week for them to do the cleaning which was perfect timing because I was going away for vacation. Next time I need to clean my rug I will definitely be calling them back for their service. Not only was my rug thoroughly cleaned but the technician was very nice and helpful! I highly recommend to use them!

We booked the Pristine Clean Team to salvage our beloved Moroccan rug we purchased during our…read moretravels. We where pet sitting and the dog peed on the rug! The team came prepared to tackle the job and did an amazing job! I will for sure hire them again and recommend to my friends and family.

The range of services this team provides is unmatched. They are professional, reliable and they did…read morea fantastic job on our apartment. I would use them again and have already recommended their services to friends!

Cesar & his crew did excellent work for us. We called them after bad flooding at 8:00 a.m. & they…read morehad a crew there by the afternoon, to start trying things out. Timing is critical when dealing with water damage so their quick work in getting everything set up same day was much appreciated. They were extremely knowledgeable, answered all our questions & work was Top notch. My elderly mother-in-law really love them and the worst they did. Highly recommend!

ez restoration came into our home and did a hatchet job on our basement. they used cheap…read morewaterproofing and mold paint that the mold resurfaced within two years. the shingles they used on the roof was also cheap as they started to blow off during heavy wind or a storm. they monitor, avoid calling or following-up on customer's complaints or unsatisfactory home improvement jobs. it also appears, they hire unlicensed handy-man individuals to assist in large jobs. with that in mind, the cost to make repairs outweighs the money and troubles paid to them. i would not recommend ez restoration to my cat's house, they do shotty work!

The people that came to clean were polite. Their cleaning was substandard at best. I'm not going to…read moreget into the dirty details. Just pick another company. It will save you time, aggravation and money.

The people from mumz was very professional and timely. They did a very good job with attention to…read moredetail. I felt like my house was brand new again. Great Job!!!