Mike Jasinski pjasinski@snet.net…read more2/13/19 Dear Sir/Madam, As a outpatient veteran, within the Danbury area, I`m very grateful of your origination, for years it saved me time and travel, along with the professional service I always received, but yesterday morning (approx. between 9:30-10:30 AM)while I was having my blood drawn, by this very nice technician and as I was getting ready to leave, another I believe she was another technician, and we were discussing the weather, and left with a, have a nice day and be careful with ice outside, when this young Latino boy entered the room as I was saying goodbye, and he remarked to me not to come back, I was shocked, and remarked that I probably wouldn't, at the same time the girls rebuked his remarks, looking at him face to face, he looked serious. I`ve got no idea what that this was about, but it kind of frighten me a bit, especially within the health industry, don`t know if he is a technician, but I wouldn`t want him drawing my blood, I feel I have a obligation to say something, as they say," see something say something." I would hope someone would look into this matter, any questions I`ll be glad to help answer. Thanks for your cooperation Mike Jasinski

Sandra is so nasty. I arrived to my 11:30 appointment at 11:15 and by 12:30 I still was not seen. I…read moretried to ask respectfully and she cut me off and starting yelling at me and being so rude.

Have come here many times over the past few years for bloodwork. Easy and convenient online…read morescheduling, with good availability. I'm typically taken on time as well and the blood draw is efficient, even for someone who has a hard time giving blood from time to time. Ramaa is always wonderful. So friendly and easygoing and makes the process as enjoyable as it can be. Good sized parking lot and waiting area. Very clean facility!

RAMA!!!! Have to have bloodwork OFTEN for Breast Cancer treatment. Hasnt become any less anxiety…read moreprovoking EXCEPT... When Rama is there. She has taken my blood and also took time to distract me when I was assigned to other technicians. She is the most caring and empathetic person and Health professional and makes a stressful situation more than pleasant. Thank you, Raama! ~Lisa Gallaway

If I could give zero stars I would. Walked in at opening and no one was in the waiting room. The…read moreemployee asked do you have an appointment? I said no, he replied "have a seat, I'll see if I can get to you today." I asked how long it might be and he said "I don't know I'm booked maybe I'll get to you maybe I won't." So I left immediately

Always a good experience with the sweet woman who works there. Knowledgeable and efficient!read more

No Appointments, 2 hr waiting time! This is what today's medical service is all about today!read more

we were there for more than two hours and we were never seen. they shouldn't have walk-ins if they…read morewouldn't see us. they should also have a better system. there was no one there to help us, and nobody to answer any of our questions. we were there from 8:00 AM to 11:00 AM. They were incompetent, unhelpful, and they should close if they don't want to help their patients. We won't be coming back.

The worst customer service ever. Can't discuss your test…read more Automated appointment sucks so bad. There customer service was never great. Now it's the worst...expect it to take at least a half an hour. Ray

I went in for bloodwork on April 19th and my doctor STILL HAS NOTHING BACK. The " My Quest" portal…read moreis useless. It shows I had booked the appointment but when I looked for test results and it said"none" and thenI I checked test r"results pending"? it also said none. I know I went there, I know blood was withdrawn, where did it go? Where are my results? Why is it impossible to get a live person at quest diagnostics to assist?

Had a horrible experience at an Urgent Care in Quarry Walk Oxford Ct the other day on 7/23/24…read more Date 7/23/24 place is horrible avoid at all Costs second go round with horrible service and wait times. Had not felt well tired one day / low grade fever next day went away with Tylenol. Following day on 7/23/24 felt fine till about 4 pm got chills couldn't catch my breath. Now I usually ALWAYS GO TO Physcian one urgent care 900 Main St S building 2 suite 100, Southbury, CT 06488 not far away but when your sick like this without an appt and saving 15-20 minute drive I booked what I thought was an appt here in Oxford. You will see on my review after this the theme on these reviews . Make an appt for 615 pm tells you arrive 15 minutes early I do that. Now I'm hoping it's only COVID as I have a suppressed immune system from a recent kidney transplant as well as a removal of both my original kidneys. Now I'm pretty sure I have a fever I have chills I can't breathe and I'm cold. Check in app shows me 1 person in appt line 3 walk ins. Woman at desk tells me sit in the waiting area. I tell her I would rather not with my immune system and god knows what everyone else might have as the small child by the door poor kid had either really bad crib cough or bronchitis and they were from out of state so 5-6 people are waiting The receptionist told me that I needed to wait in room because if they called my name and I missed it they would move on. I asked for other options after checking in and paying my copay. She told me I could not go to my car they would not call or text me but if I chose I could stand outside on the sidewalk and look into room. I said fine if you hear them call my name please wave to me I will come back in as I was wearing a mask already . Three different groups walked out a woman walking in asked me if I was okay as I was going on a 45 minute wait and a half hour past my appointment. Told her if she had an appointment she might still be waiting she said she was a walk in. A few minutes later I checked the app and 1 person still ahead of me with an appt but now only 2 walk ins. I go back to inquire at the reception desk woman tells me when I checked in that a person had already checked in prior regardless of there appointment time they had not been seen so far. Then I was told the people from out of state with the child was next then it would be my turn. I inquired about the walk in amount she told me the sometimes delays updates and I should be assured nobody took my time but the woman who inquired about how I felt was not in waiting room and had not walked out. With no specific timeframe for treatment I chose to cancel my appointment. Receptionist said that was fine she got up walked towards the back told me have a good day. I then asked for my co-pay to be returned and a receipt. She advised me she couldn't return my co-pay that she would let the office manager know who I have not heard from since. She gave me an attitude and I'm gonna say I was not happy and miserable and they gave no other option but to leave and leave I did. I went to southbury to physcian one as a walk in I was seen in less than 5 minutes seeing me in distress they got me into a room laid me down got me blanket and pillow as I was shivering uncontrollably. Took my vitals I had a fever instantly gave me Tylenol and tested me with a PCR test for Covid and flu and 15 minutes later Covid positive. They ordered meds and even though they had closed they let me stay in the room got me water and checked on me and let me stay until my meds were actually ready to be picked up. The staff helped me up and got me to my truck. IF YOU WANT TRUE CARE / DRIVE FOR THE EXTEA CARE AD A PATIENT YOU DEERVE AND AVOID THIS PLACE UNLESS YOU HAVE A SNIFFLE OR A HANGNAIL. Thanks to the staff in Southbury especially the PA Marc F.. the guy and staff are world Class! Easy access to make an appointment either online or thru app. Facility is very clean easy to get to with plenty of parking. They offer masks and water and snacks if so inclined. The staff are top notch the primary PA Marc F is phenomenal with over 20 years of ED experience the guy has seen everything and has the greatest demeanor even for us cranky Covid patients. The rest of the staff are very caring and do an excellent job keeping you informed and really caring for your health needs. My first stop prior to my PC who is quite a bit away but they always keep All your doctors informed with diagnosis and med changes so much so they saved my life once notifying my PC of a potential for infection and with proper follow up initiated by them I found out I was septic and admitted to the hospital. Can't ask for better services in a quiet safe environment beats any ED in CT

This place used to be good, I have been going here since 2019. Now that yale took over the service…read moreis horrible. I went for some tests and the coding was wrong and insurance didnt pay and a Huge hassle to coordinate with them for correct coding so I didnt have to pay the $600. They never mentioned about insurance not covering otherwise I would not have gone through with it. Not going here again as this is the second time. Will be going to the CVS minute clinic.

Every time I need to call to verify information about my fathers appointments this is the time I…read moreneed to wait or longer for someone to answer.

I absolutely love the doctors and staff here. They're phenomenal, personable and are great at what…read morethey do. But it's gone completely downhill and I'm going to change from the practice. It's such a shame to see so many mistakes happen because there isn't enough staff to handle the load.

Two things about the Southbury location:…read more 1 - Fully agree with the below review. We were a walk-in (and the only walk in) and we got pushed for an hour and finally left. If you can't service walk ins, don't offer it as an option...what a waste of an hour waiting to draw blood for an 83 year old woman with cancer. 2- This is a cold place. It's a waiting room with chairs and a kiosk..you can't speak to anyone and it's very apparent that's the way they like it. I hope this is a Quest thing and not the future of medicine. This place couldn't be more impersona

Don't go to the Southbury Quest as a walk in! They purposely…read moremake you wait if you are a walk in! Went there this morning as a walk in because there were no appointments in the late morning. When I walked in there was only one other person waiting. There were 3 yes three phlebotomist working. One phlebotomist came out stating if you didn't have an appointment you could wait up to 1 hour. Staff kept coming out calling in patients that were not even there. I went in and had my blood drawn while 1person was waiting in the lobby to have her blood drawn, the 2 other phlebotomist never went out to call her in. Terrible customer service.. WILL NOT GO BACK TO THIS LAB EVER AGAIN!