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    Pinehurst, NC

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    nuView Home Theaters & More

    5.0 (1 review)
    Closed 8:30 am - 6:00 pm

    Services - nuView Home Theaters & More

    Home theater calibration

    Component automation

    Home system automation

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    6 years ago

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    Safewatch Security

    Safewatch Security

    (5 reviews)

    My home came pre-wired by Safewatch security so I chose to give them a try. What a disappointment…read more I was charged $181.00 for the install and the first month and a half of monitoring. Now lets rehash all of the issues... My originally installed touch pad was not working and they had to go and take one from another residence. After the new was installed the downloads and testing was performed on the system and all seemed fine. ( For accuracy, the system came with smart home technology for control of the front door, hvac, two cameras, one of which was the doorbell cam, three door contacts and a motion detector with police, fire and 24 hour monitoring ). The second installed touch pad had an issue with its ability to connect to a cellular tower, I was told that the signal was the weakest allowable and if I wanted to approve on it I would have to purchase another one. Red flag. The very next day neither camera was working. I called the owner and he said that he'll try and trouble shoot them but to no avail. No mention of returning to check on the issue. Red flag. At that point I decided to cancel the agreement. The number to call on the letter head was out of service. Red flag. The cancellation agreement states that "You may cancel this transaction, without any penalty or obligation". I guess not returning my $99 doesn't fall under the " without penalty" clause. Stay away there are way more ethical and professional companies available.

    I filed a complaint with the Federal Trade Commission's military consumer site at…read morehttps://www.militaryconsumer.gov/report-scam; NC State consumer protection agency; and North Carolina BBB. First two organization moved my complaint with other complaints for ADT while the last one turned out to be as useless as the Safewatch Security / ADT. Upon moving into my house in 2016, Safewatch sales person contacted me and offered their services. I was shopping for a security system and contemplating between CPI and ADT. After reviewing online, I asked for ADT Pulse with alarm monitoring, ability to a video monitor, lock/unlock doors, and turn on/off the lights. I have the sales person's business card with his handwriting, which states "0" dollars cost to you for the equipment, installation, and activation of the services. However, when we wrote the contract, he wrote ADT pulse + glass break sensor + control panel + cameras. I was under the impression that These were the items that I would be getting in addition to the ADT pulse I asked for. After the installation, I did not see any window sensors or automated locks. When I asked the installer, he stated this is everything I will be receiving. I contacted the salesperson to rectify the issue, but he said that is all I would get based on my contract. As I was trying to explain to him that there is a misunderstanding, he raised his voice and talked to me in a condescending manner, and called me a liar. I called the company and spoke with the owner, who was way more professional than the salesperson. The owner of the company offered compensation by waving the company's profit and labor cost for what the salesperson has told me the equipment and services I would be receiving, but at that point, I just wanted to cancel my contract and avoid any future interactions with the company. However, I was told that my three days gross period for cancellation was over and they can not cancel my account without charging me the cost of the contract, which was about 2,150.00 + tax. This was the day after they complete my installation, which I became aware of the issues, but the contract was signed ten days ago and the gross period for cancellation started on the day of contract signing not the day of installation completion. I called the ADT customer service, but they were way more ignorant than the Safewatch salesperson. ADT customer service refused to transfer me to a supervisor and intentionally disconnect the service multiple times "while transferring my call." At any rate, all this was happening as I was preparing to go overseas, and I gave up pursuing the matter. I just received an e-mail from ADT stating my service charges would be increased due to an increase in their operational cost, which prompted me to write this review after three years. I called ADT and told them I do not accept the increase, and they said "OK" no problem and my service fees remained the same. I wonder how many people call them to dispute like me and how many people would not bother and allow ADT to steal their hard earned money. This was my experience, and I hope nobody else would go through the same issues as I did.

    CPI Security

    CPI Security

    (149 reviews)

    I attempted to start service with this company and spoke with a sales representative who scheduled…read morea technician to come to my home. When the technician arrived, he tried to charge me an additional $20 for a window tag. I was under the impression that a security system should already include securing both doors and windows. I decided to give them another chance and called the same representative to reschedule. We set a new installation date for September 9, 2025. I even took the day off work to be available, but no one ever showed up. I contacted CPI and spoke with a manager, who assured me I'd receive a call back from a supervisor and the sales rep--but that never happened. This experience was extremely frustrating. If this is how they treat potential customers, I can only imagine how they treat current ones. I ultimately had to call back just to request a refund for the taxes I had already paid on the equipment. DO NOT go with this company.

    Not only are their prices higher and contracts longer than anyone else, there are predatory terms…read moreburied in your contract. Before signing anything, you should understand that you ABSOLUTELY WILL BE CHARGED 100% of the FULL term of the contract -- no matter what. It doesn't matter if you have a valid reason for disconnecting service, such as moving outside their service area (do you realize they only operate in 4 states? They don't mention this when they tell you that your contract is portable). No matter what the circumstance, they will continue to charge you every month PLUS the cost of equipment (this can be several thousand dollars) and there is nothing you can do to stop them because of the terms of the contract. They can change the amount you pay each month, they can pass fees and upcharges to you from third parties, and there's nothing you can do to terminate. It's all buried deep in the contract that nobody reads. These are not industry standard terms, and they are not made clear when you're signing the contract. Basically, unless you are absolutely 100% sure that you will definitely not have any change of circumstances for the next 5 years, go with another company.

    nuView Home Theaters & More - hometheatreinstallation - Updated September 2026

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