The security camera installation went great - they were extremely responsive, we told them it was…read morean emergency as my father was moved out of his house to a nursing home and he had no security on his house and we were fearful of a break-in as he lived alone. They diagnosed the solution with us on the phone and came out and delivered the perfect solution the next day for a fair price. They are hard working and I would definitely use them again if the need arises.

Updating previous post, as they did reach out and try to make it right. By that time I had already…read morepatched the wall though, so no problem. 5 out of 5. These guys are great, and would definitely use them again. Original: They are very thorough and direct. The communication was clear. The owner/tech was knowledgeable and quick. He tried to find the best route for the cable that needed to be run as well. 4 out of 5 because they had to come back, and when they ran the extra drop there was an additional cost for the additional tech which was not communicated in the quote. In addition, after cutting the drywall, they do not patch it so now I have to patch 2 holes, after paying for their services.

A good resource for the smallest job to the largest!read more

I ordered QMotion (now Legrand) motorized shades from Nicholas Riddick. Nick was extremely…read moreresponsive and provided excellent customer service. I had a problem with a part not included in my shipment. Nick immediately contacted the company on my behalf and had them ship the part. Salespeople don't want to spend their time dealing with customer problems, but Nick helped me with good humor.

I was hoping that I didn't need to write this review but apparently this is the only way to get…read moretheir corporate to take action... This all started with a negative interaction with one single employee in California. However, I reached out to their customer service directly before resorting to Yelp. All I wanted was for another mother and their child to never be in the situation I was in. They promised a phone call or email back to me so that I knew action was taken. 6 days later still no call or email. Clearly this wasn't as outrageous to them as it was to me. But since they won't do anything, I will! About the incident: I was at Target last week with my two daughters (11 months and 7 years old). According to her teacher my 7 year old is the "sweetest child ever" and also very shy; she wanted to help me open my car door for me to get my infant out and I thanked her. In the process she slipped and tapped my car door into this company's work van next to me. There wasn't a single mark on the van, but before checking, their employee came out and called me a "stupid bitch" and said I needed to watch my children! In front of my daughters! My daughter was apologizing to me for the rest of the night and was very upset. I was worried I damaged her. Due to their employee's outrageous scene! Nothing has been done and I have still not heard back from them! Please DO NOT hire them if you care about your families as much as I do!

Upfront - I will add a second part to this review after our door is installed on Friday (8/26)…read more For now: Our garage door (original to the house) finally gave up and went to garage heaven (or hell, as the case may be as it was a real a-hole sometimes) a week ago. We immediately called Lighthouse Garage Doors and one of their consultants came to our house two days later (we'd called late on a Friday afternoon). He was very friendly, bonded with us over our cats, and took plenty of measurements, etc. of the current door. He showed us a lot of replacement options with varying costs, designs, and constructions. We chose a door we liked in our price range and he said he'd call the next day to set up an installation time and to verify that the door was in stock. The next day the consultant called us and said that they did NOT have the door we'd chosen. He then offered my husband the more expensive door we'd been eyeing for very close to the same price as our original choice (our first choice was about $865 - he gave us a $1200 door for about $900). Everything will be put in tomorrow. They're also hauling away the old door. The consultant, as I stated above, was extremely helpful and friendly. He didn't come across like a salesman and he didn't try to push a bunch of fancy options on us. I know four other customers of this company and they all say the same thing: these guys are great!!!

Since we moved from Cary to Wake Forest in May until now we've needed to have HVAC service on our…read moreunits three times. These units were originally installed by Services Unlimited when the home was built in 2013-2014 and the original owners, we are the second owners, used them for their maintenance contract work. So we needed help and have met and been helped by Chris, John and recently Rico. These guys are great! Additionally, Trish in the office is customer centered and has been extremely helpful in coordinating the service guys schedules with our mostly emergency needs, especially in this summer heat. Worth noting, these guys are a small company and they can be stretched with responding, so be patient but know they are good people. Highly recommend.

Services Unlimited is proactive scheduling PMs in the Spring and Fall for cooling and heating…read morecheckups. I had to call previously to other HVAC companies to make sure they performed this work. Their mechanics are all courteous, knowledgeable, and efficient. I've not had any call backs. And our two systems have operated well throughout the year.

Delighted that a friend of mine (who works with home security companies regularly) steered me to…read moreQuantum Security and Innovations! We moved recently and needed to restart home security and monitoring due to our digital phones not working properly with the installed system. Another company gave us a huge quote pretty much insisting that we needed a brand new system including a substantial investment in hardware. Quantum folks were smart enough to work with our home's current security system and digital phones. We did not need to invest in new hardware (and learn a new system). The installers were pleasant and professional. They were here about 90 minutes and tested everything before they left. Quantum also offers a very reasonable monthly monitoring rate and they allowed me to pay 11 months up front to get a full year's worth of monitoring--so 1 month "free". If you are building a home or moving and need a security system I strongly recommend you reach out to Quantum Security and Innovations.

These guys helped me choose home theater equipment which I still love to this day…read more Great service!!!! I had a bulb on my projector burn out early (but out of warranty). They went to bat for me with the manufacturer and got me a replacement for free. You won't get that level of service at Best Buy. I would go back to these guys in a second.

I cannot say enough about these guys. During 2017 while I was having my home remodeled, I…read moreresearched companies that would be able to give me an estimate of a remodel of the 20+ year old sound system that was installed in the 90's, together with an addition to my garden area. I stopped in and met Dan and Ed and was very impressed with his knowledge and confidence in accomplishing the task. (I had been warned by my GC not to use several other companies that he had encountered with other projects in the past.) I proceeded with IE as they had a 5 Star rating on Google. We agreed on a price and time for them to come by for the project. The professionalism of this group was apparent. They always showed up on time- and with a very positive attitude, they went about doing their work. The outcome was exactly what I had expected, so I asked them to revamp my internet access throughout the house. As before, they went about their business in a professional manner. Each time, Ed showed up to be certain that the plan was enforced. In addition to this, they were sometimes able to look remotely into my account to help me. If necessary, they arranged a time to be here. There were several iterations of the internet revamp, but the end result was to have the internet service stable throughout my home-which has three distinct floors. The thing about this group is that each and every time I require some help: if my internet is acting up or if my security system is acting finicky, all I have to do is call Intelligent Electronics. The customer service they provide is always available in the same pleasant and professional manner as was present before the sale! How many companies can you say that about? If you're looking for a company to exceed your expectations in this area, including post sale customer service-look to Intelligent Electronics.