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NW Property Services

1.0 (2 reviews)
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Iron Moose Lawn Company

Iron Moose Lawn Company

1.0
(1 review)

It is with great regret that I must update/change my review about Iron Moose Lawn Co. Up until this…read moreyear, 2026, I could count on great lawn care and customer service from Aaron and Miranda. However, this year they came up with a new service scheme for "Members Only" that most definitely benefits them and not the customer. We agreed to the "Basic" service thinking it was the same as what we were getting all along; lawn mowing only. What we didn't know was that we would be charged at the start of the month, in this case, March 31st for April, before any work was accomplished. We contacted Miranda after we were charged $294 for April's service to inform her that our yard was still deep in snow and there was no way they would be able to cut our lawn until May. She agreed to move the April payment to cover May's service, which was acceptable to us. Now the problem, the only lawn service we received in May was on the 25th. $294 for one day's lawn cutting! Naively we thought they would carry over the remaining amount of money to cover a portion on June's service, but no, on May 31st, they charged us $289 for June! On June 1st they did mow our lawn, but never did they apply the remainder of May's payment to cover June. We contacted Miranda and informed her that we weren't happy with their new payment scheme and that we would like to cancel their service and receive a refund for any unused portion of the money we paid, in this case a total of $353 out of the $583. Miranda informed us that she would process a direct deposit refund after she explained that the services now cost $80 per visit, up from the $70 we were paying. Plus, we added $70 to what we owed because they forgot to charge us for an October lawn service; $230 deducted from the $583 paid for a $353 refund. After two weeks of waiting, we still had not received a refund. When we enquired about not receiving the refund, she said she would have Aaron send us a check. That was on June 22nd. Since then, we haven't heard a word from either of them even though we've tried calling, texting, emailing, and even sending letters to both their work post office and home addresses asking about our refund. Calling is worthless as Miranda doesn't answer the phone and their voice mailbox is full. We don't know what has happened to their business, but it has definitely fallen and left us feeling like fools taken for a ride. I never knew what "Ghosting" meant, but I do now since they've obviously blocked our phone number and email address to avoid confronting us. We cannot in all good conscious recommend Iron Moose Lawn Co. As they say, "Let the buyer beware!"

From the owner: We offer a variety of services in Wasilla and Palmer. This includes Spring Cleanups, Weekly Lawn…read moreMaintenance and Pet Waste Removal. Give us a call and we will gladly get you scheduled.

NW Property Services - lawnservices - Updated July 2026

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