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    NW Sound Bookkeeping Services

    5.0 (7 reviews)
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    Services - NW Sound Bookkeeping Services

    Payroll services

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    Genie Payroll Services

    Genie Payroll Services

    2.4
    (5 reviews)

    They make large mistakes that have impacted my employees getting paid on time, they have not been…read moreaccountable for these mistakes, just excuses. They don't even know their own systems as they can't ever get the portal to work so my employees can access the paystubs. I would not reccomend them nor use them again.

    Very unhappy with this co. We moved from another state, and needed to hire a pt. employee. It was…read moremy first time using a payroll co. and hiring a pt. Employee. I called around, even turning down Gusto payroll. When they offered an Amazon gift card. The lady at Genie seemed nice and just gave me a cheaper price, not mentioning any hidden fees. So they take the money for fees out of your bank account. They gave me a username and password that never worked , and I kept asking the only lady at the office. How to log in. I never got to see the breakdown. My pt. Employee only worked for one week and quit. So I told them, that my employee quit. It looked like extra fees were being taken out of my account but I couldn't log in. The lady kept saying she reset my password, but it never worked. I hired another pt. Employee and she quit after 3 days. Genie was taking money out of my acct. which I finally said, I want a break down. She said she was taking a processing fee. I said we never agreed on a processing fee, you never mentioned it. I called Gusto and they said there was no processing fee with them. So I said to the lady at Genie that wasn't fair. She said I'm going to refund the fees and you do it yourself. I said ok, not even knowing what was going on. She just told me the agencies I needed to contact. I said I am cancelling your services on the phone and in email. She then sends me a bill for $40. I said ,I'm doing it myself and still have to pay $40? I really was not happy with their services but thought this would be the final bill. I wrote a letter cancelling as with the $40 check. For some reason, it was returned in the mail, 3 months later because the store was closed becuz of covid. The postman just returned it with 3 bills from Genie. It went from $40 to $215 and than $260. They put the processing fee back in for $150 and tacked on a bunch of late fees. They pretend to be nice and helpful, but were really taking advantage of inexperienced payroll customers!

    NW Sound Bookkeeping Services - payroll - Updated July 2026

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