Been with this for years but this new ownership or merger or whatever happened is HORRIBLE..! I…read moreneed something and I MUST talk to the call center. I ask to be transferred to the local branch and it's like pulling teeth. I'm going straight to progressive from now on. This is very unfortunate, but I can no longer deal with this call center and lack of service.

I'm really having a hard time with the agency. It seems like they no longer care about their…read morecustomers after the recent change in ownership. It took over three weeks to process a simple change request for our homeowner's policy, and even after they finally processed it, they haven't been able to answer my basic questions. Additionally, when I followed up to get policy documents for the bank, Cross has not responded, and I'm really unsure what to do next. Hopefully, we can get a response before the bank becomes upset over not receiving the necessary insurance documents. I'm seriously considering switching insurance agents. If you want a company that can't pick up the phone or answer questions, this is the one for you!

It's KEVIN's desire to sell you something worthwhile, something that you can actually predict will…read morework. Their office is service orientated,they need you as much as we need a quality insurance company if disaster happens. Insurance is a hard field to understand KEVIN's office makes it easy. Ask them, that's why they're there. myself I take nothing for granted, if I don't understand something, I'm gonna call him and get my answers. Here's a little tip for your future homeowners car owners or wondering if I should or shouldn't get life insurance. You're gonna hear some horror stories of things that have gone horribly wrong with insurance and you're gonna hear some stories that turned out wonderful. It's not a crapshoot. It comes from understanding your policy what it covers and doesn't cover and how your agent can assist you through the whole process. talk to Kevin Hayward's office if you wanna know more. Just go ahead and try to find quality insurance for these beauties

Didn't know that I would need a screenshot off my drive safe lol. Your company having an issue with…read moreYOUR app is a YOU problem!!! Not mine!!! If you look back you will see that I have ALWAYS entered my odometer reading...hmmm something off on your end?!? Yup, I would say so!!!

Five hundred stars for Shelby Tuma. She made everything easy, took time to explain all the options,…read moreand gave great insights. Would absolutely recommend her every time.

Shelby Tuma is amazing. Spent 40+ min on the phone with us to secure the insurance! Real MVP ~ Much…read moreAppreciated you are 10/10!

I cannot say enough good things about Candice and her team. From the very beginning I felt like…read morefamily. My Dad recommended her to me because I had moved back to the area from CA. I needed car insurance and to get my home insurance started for my new home. My Dad connected me with Candice and we talked like friends would. She was able to get me all set up over the phone and I was able to sign documents online and she mailed me ones to sign with a readdressed envelope to send it back. So efficient. Recently I just had an issue and had to close my checking account. I went online to try and change the account where my monthly payment was being debited and I thought I had done it correctly. Candice reached out to me mentioning my payment was showing late and that the account on file was closed. I quickly responded saying that I had changed the account but that it must not have worked. I gave her all my new account info and helped me get it set up. Today I received a letter from Farmers that I had a return check fee of $25 for messing up. I emailed Candice to see if that might be waived because I didn't intentionally mean for my account to be wrong. She responded quickly saying she had already contacted them and had it waived. I am just beyond happy with Candice. She treats me like family and takes care of me. I have never received such personal customer service. If you are searching for insurance please call Candice, you won't be disappointed.

We've been with Candice Adams at Farmer's Insurance for several years now and the service has been…read moreboth exceptional and amazing! She's had our best interest at heart from day one and we are thankful to have her as our agent. When our daughter went off to WWU for college, Candice recommended renter's insurance. Thankfully, we took her advice because while our daughter was home for the Christmas holiday, her rental home was ransacked and every single item of value was taken. Our daughter was the only girl (out of 5 living in the house) with renter's insurance and we were so grateful! From large electronics to inexpensive jewelry, all her belongings were covered and replaced. Knowing Candice had our backs and had us covered was such a relief. My husband was also in a car accident and Candice not only made sure the necessary repairs were made to our car, but called personally to make sure he was alright as well. She's sincere in her desire to help, and I've been grateful for her kindness and service.

Called and spoke with Cory. I requested quotes on two homes, auto, boat and an personal umbrella…read morepolicy. Told Cory that I needed it in 24 hours. He promised faithfully to have it to me by 12 the next day. It is 6:30 the next day and no response. So they just lost what would have been a nice sized commission since @$3500 for the year and they would have gotten @ 15% of that ($500+) for who knows how many years? Want insurance? Call someone else.

Have been a customer for a little more than 10 months and have had no issues with anything.My agent…read morewas very helpful and knowlegable.The office was very neat and clean with adequate parking.

While I would say that Jesse at All insurance has been kind and accommodating- that's about where…read morethe good experience ends. In 2023 I was forced to make a claim on my home owners policy (through Pemco) As a result, price of my premiums DOUBLED! As a single homeowner, this is a strain on my budget. When reviewing my policy with Joe Hammon, I explained that I was very disappointed with them doubling my premiums. I could see them raising it even as much as 50%, but 100% price increase is too much! Joe Made me feel belittled by the fact that I had to make a claim. And when I told him that he needed to get to work and see what he could do since he was a broker, he got super butt hurt about - it acting a victim because I was asking him to do his job. It was an awkward and unnecessary experience all around, would not recommend....

Called for a quote gave them information. Never got a call back seemingly the female at the other…read moreend said they're having computer problems and would call me back never did.

We switched to another Allstate agent after Ronelle repeatedly kept adding on to our policies. Much…read morehappier with our new Allstate agent!

Diane Finn!! She was awesome!! She went through almost every…read morelittle details about which is which and very knowledgeable, helpful and friendly! She tries very hard to give you "The Best Deal" for you. Outstanding. I will definitely recommend this place for you to get your auto insurance! :)

Having been a customer for 20 years, with over 10 accounts. Jerry and Cory are always…read moreknowledgeable, personable, and work hard to find the best insurance for our auto and investment properties needs. I would rate a 10 star if that were an option.

Good customer service. Agent was helpful and knowledgeable. Neat and Tidy Office.I have been a…read morecustomer for almost a year know and have had no issues.