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    O'Brian's Countertops

    5.0 (1 review)

    Services - O'Brian's Countertops

    Countertop installation

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    4 years ago

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    Concept Kitchen and Bath

    Concept Kitchen and Bath

    5.0
    (3 reviews)

    We have heard nightmare stories about kitchen contractors - we think it is unfortunate those…read morehomeowners did not use Concept Kitchen and Bath. Sully and his team did exactly what they said they would do. They communicated every step of the way - they responded to every inquiry, change and tweak - We are not just 100% pleased with the Concept team, but we will 100% use them for upcoming bathroom renovations. Concept helped us design our kitchen, then choose every item right from their showroom - they are literally a one-stop shop. Need flooring - they have an incredible team. Need painting - they have a superb team. Need tile, fixtures, electrical - you name - Sully and his team have the resources. Most of all, they are on time, work till the job is done and clean up exceptionally well. We feel so strongly about their work and service, and affordable pricing, that I am willing to field your phone call to tell you in person. Better yet, ask Sully for the before and after pictures of the transformation they made to our home in 3 months start to finish.

    Could not be happier with our open, ultra-modern kitchen thanks to Concept Kitchen and Bath. We…read moreshopped around a good bit before picking a place but went with Concept Kitchen because they were a "one-stop shop" for everything we needed (from design to knocking down a wall, replacing floor/cabinets/tile/electric...they do it all!) plus their great reviews. They didn't disappoint. Working with them was easy as we didn't have to deal with the headache of multiple vendors, and their quality is excellent. Delays and snags (due to supply chain issues/issues found later in our house - not their fault) came up as they always do in construction projects, and they worked with us gracefully to problem-solve and adjust the vision along the way. If a cabinet part arrived slightly damaged they replaced it without us even asking. Their commitment to quality shows and their team were great to work with. The kitchen is the heart of the home and we're so glad we made this investment in it and chose CK&B for the job. Definitely recommend!

    Colonial Marble & Granite

    Colonial Marble & Granite

    2.1
    (344 reviews)
    $$

    My wife and I are putting in a new kitchen and we have been working with Colonial Marble on the…read moredesign. They are a family owned business which shows in the quality of their work. We were supported by a great staff from sales through install. Everything looks fantastic and the kitchen was installed on time. I will continue to refer them for any home projects.

    We purchased two onyx countertops from Colonial Marble & Granite in February 2026 and the…read moreexperience has been disappointing. After selecting our remnant, we were rushed into choosing our templates prior to the installation the following day. When I noticed a spot marked with a green X, I was assured it was a small hole that would be filled with epoxy and we would never notice it. We moved forward based on that assurance. When the counters were installed, we found 10 to 15 visibly mismatched epoxy repairs and a noticeable scratch. The one repair I had specifically asked about was the worst of all. A technician came out the following week, acknowledged the repairs didn't match, and admitted our salesperson should have disclosed them -- but suggested most predated Colonial's purchase of the stone, meaning we were sold a heavily repaired remnant with zero disclosure. What followed has been four months of inexcusable customer service. I called 3 to 5 times per week and almost never heard back. When I finally reached Wendy in management on April 2, 2026, she was unaware of key details and said she'd follow up with the service department. It is now June 1, 2026, and I have not received a single callback since. I want to be fair: the counters themselves are beautiful, and every service technician who came to our home was professional and exceptional. This is purely a failure of customer service at the management level. We live 45 minutes away and have busy lives, but we are now left with no choice but to drive there in person just to find someone willing to speak with us. We were prepared to give Colonial more of our business. Instead, we have been ignored for months over an issue that -- at least in part -- was clearly their responsibility. The lack of basic decency in returning a customer's call is something I never expected from a professional company. I would urge anyone considering Colonial Marble & Granite to think carefully before trusting them with a significant purchase.

    O'Brian's Countertops - countertopinstall - Updated June 2026

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