Have lived at a property managed by Alpine for over 5 years. Admittedly, I was not a fan of Alpine…read morewhen I first arrived (not getting emails answered, leaving messages and not getting calls back). But since becoming more involved in the community and learning more about Alpine, I have come to realize the following: -In the beginning, I got my responses from Alpine but not as fast as I wanted them (but they did answer me and did provide what I asked for) -Since becoming more involved in the community, I have learned that some do not like the answers they get from Alpine, including myself at times -Residents, including myself, need to be more patient, especially when living in such a large community -Alpine is trying to make improvements and, when delivered in a healthy, mature, and constructive way (not yelling and/or calling them names), Alpine listens to feedback Alpine knows they need to make improvements. My understanding is they are under new management. Good. I would rather work with them, give them constructive feedback, push them to give better customer service, rather than complaining and gossiping with neighbors and not being proactive. Also, what responsibility do I/we have living in large community. If I/we do not like living in a community, then we should sell and invest in a single-family home. Looking forward to continuing a healthy working relationship with Alpine.

I had very frustrating experiences with Alpine Property Management regarding disputed charges for…read moreour unit. We repeatedly requested records showing who authorized the legal fees, what the board had approved, what the scope of representation was, and how payments were being applied, but the responses were vague and did not clearly address our questions. We also had a serious communication problem. They referred us to counsel when we disputed some charges. Instead of providing documentation, which we are legally entitled to ask for, the counsel would not communicate with us as the authorized representatives of the unit owner and instead insisted on speaking directly with one owner, even though he has limited English and we already had a power of attorney. A particularly frustrating example involved the parking-lot repair. Alpine wanted to repair an oil stain for $2,600 and withdrew that amount from our account right away. We asked them not to do any repairs until the tenant moved out, since his car had caused the issue. When the tenant moved out, we asked to handle the repair ourselves. Alexis said we were welcome to try and send pictures. We properly degreased, primed, and applied sealcoating to the area ourselves, and the result looked like a brand-new parking spot. Later, we learned from counsel that Alexis characterized the repair as "unauthorized" and wanted to mill the spot and install new asphalt, which seemed unnecessary. I also found Alexis's emails to be consistently accusatory. She often went straight to accusations and fees instead of asking clarifying questions. In my experience, that kind of heavy-handed management does not help build a community that takes ownership of the building; it creates an environment where tenants report each other instead of working together. In addition, there was a clear conflict-of-interest concern because Alpine, specifically Alexis, also solicited real-estate services from the owners while simultaneously pursuing disputed charges against them. Elizabeth, the manager, did not take corrective action or help resolve the situation. Instead, she appeared to support Alexis. Elizabeth's emails also had a footer that solicited real-estate services to owners for selling and renting. That made the overall experience feel even more frustrating and reinforced the impression that the management style was more about pressure than problem-solving.

We are SO HAPPY with the work done by the MEF team and really couldn't possibly love our home any…read moremore. Brad, Charlie, Brian, and Paul are fantastic, kind, efficient, clean, and they deliver a superior product, and do it right on schedule! Our fully renovated home is exactly what we imagined--better actually--and we felt listened to and supported the entire way. (Maybe more important for me than for my husband, but truly, as a woman with little knowledge of construction, I never felt dumb or that I was asking for too much. This was incredibly important for a project of our scale.) All of the subs did excellent work too, and were consummate professionals. All in all, a really fantastic experience. We would give the MEF team 10 stars if we could! Hire them; you won't be sorry!

We had MEF remodel our basement (floors, ceiling, painting). Excellent experience all the way…read morethrough: Easy contact with the team, effective trouble-shooting, and quality work. Highly recommend and would use again.

Hiring TP Hazel was an excellent decision for us...and a truly upscale experience for the marketing…read moreof our unusual property. Jane Cadman, our agent, is calm, level-headed and classy British - and in our minds, perfect casting for the type of Harvard and Central MA properties that TP Hazel helps sellers sell and buyers buy. Plus, their affiliation with the Sotheby's International Realty's worldwide property network is just gravy.

Slumlords. They let the building we rented an apartment in for 4 yrs rot out from under us despite…read moremultiple attempts to get repairs. Frequent pest problems (mice, birds, squirrels, roaches), leaking roof, faulty/ nonfunctioning electrical, and mold. Rude and gave us the runaround and lied on more than one occasion until we finally got the Board of Health involved. The heat hardly worked and stopped working for my 80 yr. old neighbor in the dead of winter; took them 5 days to repair it. I wouldn't recommend renting or buying a property from them unless you're desperate.

They were the management company for a condo I owned in Lowell. They let the incompetent…read moreassociation let the building fall into such disrepair the place should probably have been condemned. The place needed repairs that delayed the sale of my unit for over a year. I requested closing documents from them for the eventual sale, when I had to sell at a huge loss, and they never sent the documents and kept the charges any way. They never responded to any of my correspondence. Stay away from any property they manage. They are incompetent and will do almost nothing for the huge fee they charge.

I was a resident of Brookside Square apartments in West Concord, MA, for about 5 and a half years…read more During that time, there were several staff changes, and I found that who worked there had a significant impact on how happy I was with my living situation. The original team, led by Sarah, the Property Manager, and John, the Maintenance Supervisor, was absolutely stellar! These professionals were quick with a smile and a friendly greeting and were happy to assist with the occasional apartment issue, as well as just great people who I would always stop for a quick hello. They were what I would call the "Icing on the Cake." When the original team left, there were various other people, but whether temporary people or "permanent," Sarah and John were a tough act to follow. It became difficult to get help at times, when help was needed, and that is not what I had become accustomed to. (I know, don't end a sentence with a preposition...) Staffing changes were typically when I and other residents who I talked to were less than happy with apartment problems that did not get addressed. Skipping forward in time, the current Property Manager, Andrew, is a Gem. John, the Maintenance Supervisor, was also quick to address maintenance issues. I was very happy that Brookside had finally gotten it right when Andrew was brought on board. He is a terrific combination of professional, friendly, and competent at his job to boot. Andrew could handle "delicate" situations with grace, and always made me feel valued as a resident. Despite juggling many things at once, most of which I didn't know about because they were not resident issues, Andrew always had a smile and a few moments to chat. I found him to be someone who genuinely loves his job, and therefore felt it was his purview to "take good care of" those of us who were residents. He also rearranged the office so that if you came to the office door, you weren't greeted by someone's back; he arranged to have his face actually facing the office door. Previously, other people in the role would keep working with their backs to the door. I found this to be contrary to what the job is about. Apparently, Andrew agreed, because it changed, and it became a place where residents were greeted with a big smile and a hello. it didn't take him more than seeing me two times to remember my name. Clearly, that was something that mattered to him, and certainly it impressed me, because although I was living alone, many apartments had multiple residents, whether adults, or children, and everything in between. I also was fortunate to have some great neighbors, and they certainly added to feeling happy to call Brookside my home. I have now been away from Brookside for three months, and I miss it terribly. Unfortunately, I had some issues that had nothing to do with Brookside, but due to these, I had to move. Andrew was someone I could talk to about what was going on, and I have no concerns about him saying anything to anyone else. I trust Andrew. I just saw him two days ago, when a package went to my old address, so I went to pick it up. It felt great to be greeted with that smile again. Stay tuned, one never knows when things could change, and if the opportunity to live there again presented itself, I would do so without hesitation. And, thanks to vaccines for Covid, I was happy to return the smile and asked, "Can we hug now??" We did, and even though he was late leaving for the day, he spent some time helping to locate my package, and talking for a few minutes too. I have since been notified that some other packages have been sent to Concord too, so, Andrew, see you soon. Brookside Square Owners? Don't let him leave. I know my gems, and you have one. Carrie K.

Have lived here for a year! I am so thankful my lease is up and finally be free of this hell!…read moreEveryone one of these reviews are 100% correct. Tiffany never returns phone calls or emails, the only time you can actually get in touch with her is if you wait outside the office and hope that she actually comes in. The office hours are posted but she doesn't go by them. Most of the times that I have actually seen her she is hanging out with the maintenance man in her office, which that time could be better spent fixing the endless things wrong with this building or maybe my washer and dryer that has been broken for months. There have been major issues since the day we moved in, about two months into our lease they tried to go up on our rent. We had to email back and forth until I forwarded the a copy of the original lease sent to me even then they refused to take that until I said I wanted out of the lease if they were going to change the rent mid-lease. When i mentioned I was contacting my lawyer did they finally agreed I was right. For a solid 3 months they didn't have anyone working here, we did not have maintenance nor a office manager so Nobody fixes anything, hallways smell, the place is filthy. The rent is so high for all of these headaches about 1950 a month plus utilities to never be able to reach anyone is just unacceptable. The amenities are not worth the price, gym is the size of a shoebox, all the parking gets used up by the retail spaces. If you are thinking of moving here, do yourself a favor and don't. They will tell you all the lies you want to hear and then you are stuck in a year long lease and will be ignored.

Everytime a service was needed, Christina and Nick were right there. The value of my rental trumps…read morethe quality but nothing is inadequate.

These people are a complete waste of time…read more Tons of automated replies-you barely feel human dealing with Christina and Period Realty Trust If you can wade through the continuous automated replies to actually get an email through to Christina, you will think you finally got somewhere. You might even be able to set up a tour. She confirms the tour the evening before for the next morning, and specifies what her car looks like--then first thing in the morning after you've driven to the property she doesn't even show up! No note to tell you she's running late or has to cancel. No text or call or message through Zillow. When you try to contact her there is no response at any of the above or acknowledgement that the property is unavailable. If you value your time at all-don't bother.