Horwitz and Horwitz helped me get a small settlement after a car accident. It took a while, and the…read morewoman at Hortwitz who communicated with me was not too bright, slow to respond, not very helpful, and sort of insulting at times, but overall, it is what it is. I had neck and back injuries but nothing that required immediate surgery. I did negotiate with the lady to ask for more payout, and she got me a few hundred more than she originally offered. I thought that was curious, as I thought they negotiate the highest amount with the other party, not me negotiating with them to get more. She also let me know my case was not important enough that they'd consider taking it to trial (which they say they do with every case, so...that's not true, obviously...course perception is everything so I guess that other companies may think it's true).
I think, depending on your case/injury, you may get more service and brighter people communicating with you. The initial secretary who took my info was great, offered lots of helpful info, and what they send you to sign is impressive. I don't have any complaints, because I've never sued a company before and have no idea what is the norm--esp when they are not billing me unless they win. Seemed okay, because all I did was really not much, paid nothing, and I got something. Interesting thing was State Farm immediately raised my car rates a lot after that --coincidence? hmmmm. Not sure. But, like I said, I was only communicating with a cog (secretary) at their firm. When I would try to go higher to get more answers and guidance, there did not seem to be a way to do that. Apparently, my case was peanuts for them. So, I did not interact with a lawyer at any time. I think I could have used more guidance, so keep in mind this is a huge law firm, and the lawyers are not intersecting directly with clients, by and large.