Would give a negative 5 stars if I could. They do not care about professionalism, no communication,…read morefail to keep appointments, no accountability. They give excuse after excuse this is the 2nd time they have had issues keeping mechanics. I can now see why how they treat their people and customers. 7/28 the owner hang up me when inquiring about my UTV. They don't care honor or care about appointments. There is no official system to track work, issues or appointments. High turn over rate. Stay clear if you want good service. 1 mechanic that works on Cars, boats, motorcycles, 4 wheelers, or UTV's. No one specialized in one type of vehicle. They misdiagnosed mine. Didn't even test drive it, told me it was ready took a day off work to pick it up to find out its still broke. Normal shops would continue to work on your unit they already stated was ready and in the work queue, not this shop. We will get to it when we can. My appt was on June 23rd. Didn't look at it till the July 2nd then again on the 14th only after me calling and bugging them. Told me it was ready on 15th. Went to pick it up on 18th noticed it was broken still. They did not test drive or fix it. Had both owners test drive it and they admitted it was still defective. As of 8/1 they still haven't diagnosed it or looked into it. Obviously the problem starts at the top with the owners and lack of leadership and professionalism. They keep taking in vehicles knowing they are a mechanic down and letting them pile up rather than fixing what they have. Avoid this place at all cost! Waste of time and money, nothing but headaches. Don't leave an honest and bad review the owner will stalk you, call you an fu*kin Karen and cuss you out right in the show room. Owner and 2 staff members cussed me out there. As I stated poor management/ leadership. He threatened to keep my UTV. Forced me to pay for repairs I did not authorize or they would keep my unit then threatened to call the cops im trespassing whe they still had my UTV they were bringing up front. Stated im not leaving till I have my keys. Found out 4 others took their equipment to another dealer because of the service. Should have read the other comments before taking my UTV there.

I wish i would have read Veteran Cowboys review before we made our mistake of purchasing not one by…read moretwo vehicles. We have a vehicle that cannot be tagged due to issues with notary's on the title and a lien release that has never been issued. Called left a message with Jacob for Yolanda, waited two weeks and my husband called. Yes he is upset. We purchased in December, have made two payments and still can't even tag it. Is there a lien release? Is there a lien? Who knows. We were treated completely unprofessional. If you speak to someone in a manner its going to be given back. I spoke with the man who claimed he was an owner and I would never and will never recommend or return. I asked for additional owner information and was told it was none of my business on top of being told we were pathetic, difficult to deal with, called liars, said we didn't have our stuff because they still don't have the title for the car we traded in that we literally left the day they went. (Both were kept in glove box) I am appalled that anyone would speak to customers the way we were spoke to and yes, I will even own that my husband snapped back but I was professional, and the owner was nasty. Read and trust reviews people.

Very cool over the phone .. we had to get two spares for cargo trailer replaced. I was two hours…read moreout and they went ahead and had them delivered and waiting for us ! also they stayed open to do the work for us ! Sooo dang cool of them !!!

This is the epitome of an quality American business! I was impressed by the professionalism of the…read morewhole team, form the sales staff to the shop staff. They were accommodating and efficient. Great experience. Wow!

I purchased a 2017 Sierra All Terrain here a little less than a week ago from (I believe his name…read morewas) Cody and I had a GREAT experience. My wife and I were counting the other day... we have purchased 19 new vehicles of just about every make since we have been married, and I will say this has been the most pleasant experience to date, which is actually surprising because we had a trade to deal with and all of the fun that comes along with that. They gave us more for our trade than any of the other dealers we had visited on the same street (might I suggest staying FAR away from a certain nearby Chevy dealer), and it wasn't even a haggle. It was quick and easy and I didn't get ripped off. I didn't even have to FIGHT to not get ripped off. Imagine that! Our salesman, finance guy and the woman who helped us set up the truck with Onstar service were all just wonderful. I will say I really thought that having a dedicated person to go over the vehicle with you and help you deal with the annoying account setups and such is a GREAT touch of service. Now I haven't experienced the service department yet, and admittedly that is where a lot of dealers lose the repeat customer. We traded in a Toyota and their service department is the sole reason we swore to never step foot in a Toyota dealer ANYWHERE again. It was that bad. I don't expect anything but great service here though based on my experience so far. Bottom line... we feel like we lucked out by coming here and getting the service we received. This dealer is, in our experience, a diamond among the dirt along 36th street.

Service department is so unprofessional and rude !! Left me sitting for over 3 hours for an oil…read morechange. On my first visit Then next service appointment my vehicle would not release spare tire. They told me it was my fault and needed to pay the mechanic for his time to fix it ! But it has an active recall for that exact problem !! My vehicle is practically brand new !! And under warranty.

Thank you, Ross, Taylor and other employees for your speedy and professional service. I needed 4…read morenew tires and you all did an outstanding job. Judy Mathewson

Our tires are over 5 years old, the point where it is recommended they be replaced. I had been…read morehaving problems with the right rear tire, so my assumption was they needed to be replaced. I called and got an appointment when I wanted it. When we got there, an individual came to the car , looked at the tires and said they were in good shape and they would check the rear tire to make sure there wasn't something wrong. They found a screw in the tire, repaired it and charged us nothing! I will go back there and send my friends.

Back in June 2024 I brought my car in for an AC repair. They got my car repaired in less than a…read moreday, 2 months later my AC went out again. I was prepared to put up a fight and have them honor the warranty. Mike told me "I'm not going to charge you anything for it, you just had it in here" it's hard to find someone that stands behind their work. I will forever be in debt to them and recommend them to anyone I know that needs repairs.

I have used Mike's for a very long time. He has always done a great job. I did try a couple of…read moreother places in this town and have always went back to Mike. He is pleasant, does a fantastic job for anything from a full service to a major mechanic issue.

I do recommend this business and have been a customer here as long as it's been open. I remember…read morewhen it was built! I also visit some of their other locations but this is the closest to my home! Fast friendly and reliable Servce at a great price and I appreciate their efficiency!

Mechanic has a trash attitude. He lied and told me they don't do alignments anymore just so he…read moredidn't have to do it.

I purchased 2220$ worth of accessories online in nov of 24. One of the items i paid for was a set…read moreof door closeout panels for a razer pro xp ($213.89). Upon receiving my parts i received a dunlop front tire for a motorcycle in a box that was labeled as closeout panels. I contacted them only to receiver the run around and to tell me that i need to check with polaris. They acted like they didnt believe me even after i emailed them a pictures of the tire and the box. I have been in a constant struggle tring to receive a refund and have offered to ship the tire back but cant get anywhere. I even filed a complaint with paypal and they didnt do anything either saying that i received my part. I would rate this company very low on service and customer satisfaction. Aggravated Ricky Skipper

For anyone reading reviews of this dealership, please note that the negative reviews are from…read morepeople far away from Fort Smith (i.e. New York and Arizona) and should be taken as a grain of salt. These folks listed a 2008 Suzuki Boulevard C90 and were kind enough to take a $200 down payment via PayPal until such time as I could come look at it in person from Louisiana. They even installed a brand-new Memphis Shades windshield on it at my request without asking for additional payment. It took me three weeks to get there but I found the staff pleasant and helpful. No complaints. I bought the bike and rode it home. LOVE IT!!! Great highway machine! I would not hesitate to buy another bike there although at my age it's likely this will be my last bike. A HUGE "thank you" to Wheeler Powersports for working with me on this purchase by allowing me time to get there. Kudos to Simon (my sales rep). Thanks for your help in making this purchase possible.

Orr Chevrolet has been my choice for Chevy service since they have been in the Fort Smith…read moremarketplace. There is a service representative named Harold Dean, who is a fantastic customer service rep, He is prompt, thorough and professional in his work. A few years ago, I had an older truck that had an engine issue. Harold went out of his way to make sure that I had all of the options possible to make the best decision for moving forward. If you need Chevy or GMC service, I highly recommend Harold at Orr Chevrolet

Heather Snow is the person at Orr that you can genuinely trust. She does what she says she'll do…read more She's an excellent, honest salesperson who will tell you the truth, work hard to make the best deal and support her customers. I recommend her 100%.