Stopped at this location after a poor experience at a competitor looking for an air filter. Adam…read morewent above and beyond any reasonable expectations that I may have had. He cares about customers and represented Advance Auto Parts extremely well and I will definitely be back. Adam is a very valuable asset to your organization!

If there was a no star rating I would give this location, better yet a particular member - Ken K…read morezero stars. I'm a delivery driver who relies on their car for making a living as a college student. My older car had been having some problems so my friends suggested I buy a rebuilt alternator through Advanced Auto Parts online and they'd help install it. After the installation, my car worked normally for about a week then continued to die. After replacing the battery along with the rebuilt alternator, it was clear my culprit was the defective rebuilt alternator. I was forced to go to an auto repair shop to get a brand new alternator and another couple hundred dollars spent on the problem to finally have it fixed. My plan was to return the defective alternator back to Advanced Auto Parts to get my money back since it didn't work. After talking with Ken K. he told me that he didn't want to refund my alternator since he was concerned with meeting the stores quota for the quarter. I was immeadiately off-put by this comment because if their product didn't work, I wanted my money back. He kept prying me to return it to the store I had picked it up at because it was their problem - not his. He said he would be losing money by giving me a refund and I stated I had already lost enough money buying this product from Advanced Auto Parts and time out of working as a driver. I had to push to get him to give me a refund. This was the most unprofessional customer service interaction I have ever had in my life. He continued to try make an apathetic apology saying that he doesn't understand why a rebuilt alternator would be defective. After all was said and done, he said "I hope that doesn't happen next time and keep in mind you should return it to the store you picked your item up from" well Ken K, there won't be a next time thanks to your off putting social skills.

I called I advance to see if they would price match with Walmart or Amazon and was told yes. So I…read moredrove out of my way to buy oil and was told they did NOT price match with Walmart or Amazon. That wasn't bad enough, I also wanted to drop off oil and their oil container was FULL. Waste of time..

The people at this advance auto have been able to help me a number of times when their competitors…read morecould not. Good knowledge and excellent service.

I called ahead to see if they could assist with changing light bulbs in my Kona. My daughter has a…read moreRAV4 and those things need a lot of work removing the front to get to them so I check before buying now. I had spoken to Brent who said they could probably assist. I drove there and was quickly acknowledged and we went to the car. The answer was yes, I was shown my choices and purchased them and the wonderful gentlemen went with me back to the car and wrangled both old ones out and inserted the new ones. I am so appreciative of the people at this store. I've gotten great advice several times and each worker has been wonderful. I don't feel like I'm being taken advantage of at this store like some other places

I very recently stopped by the Dorsett Ridge O'Reilly Auto parts to purchase & have installed…read moreheadlight bulbs. This O'Reilly Auto Parts gets my highest recommendation starting with the GM, Brent Jones, who went way above & beyond with his customer care! Great leadership at the top of an organization always filters down through to where the rubber meets the road. He is the real deal!

Best experience I've had. Extremely helpful especially the manager Sherill? She is excellentread more

Went to a different Autozone to do a battery check and it came back that I needed a new one, which…read moreI expected. After I made the purchase of a new battery, the associate said they wouldn't be able to install it for me due to being short staffed. Frustrating, but understandable. So I went to this Autozone and the manager there very graciously installed my new battery. I am very appreciative, as it was a Sunday and I was scrambling to find an open mechanic. The manager did the swap in just a few minutes and then processed my battery core refund.

This place was great when first opened. Having a commercial account hey had great prices and…read moreavailability of parts. Now the prices are above other local places and double or triple online places for same exact parts. A little more is acceptable. 2-3 times isn't. Plus the fact they demand you wear a mask even though all mandates have been lifted for some time. YET their salesman Paul who told me I need to wear one.... doesn't even wear his....poor inventory. Exaggerated prices and rude staff telling me to follow rules they don't even follow.

Great place to buy auto collision parts. The staff are very knowledgeable and courteous. I love…read morecoming here.

My grandfather and mechanic referred me to this place after a person hit my car. All I needed was a…read morefront bumper and fender. Normally I don't go to any auto body shops alone because of how women are treated. But yesterday my grandfather as well as my mechanic were busy so I figured I can grab the parts on my way home from work. I was told by Ronald or Donald, that they only have the fender but the bumper would still be out of stock for the next few weeks. I asked him did he think I should wait on the bumper so that I can purchase both parts at one time. He told me that the company didn't care whether I bought the parts are not, that it wasn't going to hurt their feelings. I was so utterly confused by this comment because I asked a valid question. I'm not sure if he was trying to impress another man that came in that he was friends with, but he just was so rude. All he needed to let me know, was that I have the choice of waiting on the other part to purchase both, but by that time the part may be gone. It's that simple. Why bring up anything about me hurting your feelings when it was SUPPOSED to be a place of business. My dad was livid when I told him about my experience because he always gets my parts from the location in Hazelwood. He also tried to offer me a job after talking to me with such disgust and rudeness. I wouldn't dream of working in a place like that alongside a person like that !! I won't be spending another dime here. This was yesterday by the way. I've never wrote a review online but I was so surprised. Another customer suggested I go to well fit. They have similar parts and maybe better customer service. Ronald you should be ashamed of yourself !

Horrible customer service, guys will cut you off when trying to talk and very pushy. i would NOT…read morerecommend this place if your looking for quality customer service.

Jerome W is such a cool guy. I was looking for L shaped Hex's but i wanted a smaller pack. He…read morehelped me find a smaller pack and a cheaper one! Awesome dude!

jadyn, the employee at the counter was very helpful, he helped me find a new battery and with…read moreinstalled my windshield wipers. He's seems very intelligent for a teen his age, although he did get the battery wrong the first time he found the right battery very quickly and apologized right after

I have been buying parts here for a long time. I live in St. Charles but will make the drive to…read moreHandy Automotive because they are what I consider to be one of the last "real auto parts stores". On the rare occasion they do not have the part I am looking for they will make every effort to find what I need and have never let me down. Mr. Schwartz can be a little gruff at times, but I know I will leave there with the correct, quality parts.

This store is by our home and has all the auto parts you could need. Recently Hubby ordered some…read moreparts there for one of our cars. We went to pick them up and the process was seamless. We advised of our name at the counter and the parts were collected. I also needed some license plates screws for my vehicle. The employee showed me where they were and I appreciated his guidance of "There's a large selection, the basic ones are here (he pointed), the fancier ones are here (he pointed). The performance is pretty much the same is just depends on how nice you want them to look". Good to know. Checking out was also a breeze. There were a few employees here, they all seemed like they wanted to be there and were friendly.