My husbands car battery went out and he went online to purchase his battery. They were cheaper than…read moretheir competitors. He stopped at the gas station for gas and his car wouldn't start. As it was getting closer to closing time, and he didn't want to risk not being able to get the battery, so he called to see if I could pick up the battery for him, and store associates stated that I could. All I needed to do was bring his ID to verify his order. Upon walking into the store, there were two women that greeted me, and I informed them I was picking up a battery for my husband. The one associate instantly knew who I was without me telling her. They explained about the core processing and what needed to be done to get the rebate back once the old battery has been removed from the car. They were both so kind and friendly.

Certainly not as overcrowded with intimidating auto parts, grease, mechanics as other auto parts…read morestores I've visited. It was surprisingly clean and neatly organized. Customer service reps were nice and led me straight to what I was there looking for.

Landon was incredibly helpful he helped me put the plates on my car and was exceptionally kind and…read morepatient with me and my family so I really appreciate that. You guys are lucky to have him working here for you.

needed a new brake lamp. there are so many numbers and it is very difficult to know what you need…read more walked thru the door and was offered immediate assistance, they looked up the number based on the car. they found it on the self and checked me out. great service from this Springfield MO based company in Ellisvile! motor over when you need something!

I went to purchase the knobs for my tires. It was 3:19 pm on 12/7/2024 and the door was locked. So…read moreit was two other customers trying to get in the store along with an officer and he said they locked the door because it's only one employee working. The gentleman asked what I wanted and I told him but he didn't advised me where it was located in the store. The officer assist me in locating the item so I could leave. But I had to wait until another customer was finished before I could leave the store. I over heard the employee say two other workers left at the same time. This is bad management. Higher more employees and staff the workers to be working together and not one at a time.

Always respectful and very helpful every time I come in whether it be finding parts or paint for my…read morecar they always have the answer, I definitely recommend to anyone

On my journey of looking for a car battery I landed here. Staff friendly and helpful. Store well…read morelit and clean. Private parking lot, After battery comparison I decided to go with a better price somewhere else. Batteries, windshield wipers, oil, auto parts. Plenty of direction for different items to purchase.

Emanuel was amazing. I have lupus and couldn't get my headlight bulbs in. He came out in the heat…read moreand installed them for me. He definitely got 10 gold stars in my book! He did NOT have to do that. It's like scorching hot, but he still helped me! All I can say is THANK YOU FROM THE BOTTOM OF MY HEART!!!

After looking at other brands, we still had a few on our list, but the process was getting old! My…read morehusband ended up doing even more research than we already had done and came up with Mazda. We went there on a Saturday morning and were approached by Andrew. We talked about what we were looking for and he got a vehicle for us to test drive. We weren't fans of the first one. We told Andrew what we did and didn't like. He brought out another vehicle to test. We loved it! When we got back, we started the process of buying it. That process always takes longer than we like, but we don't have to do it very often! We did everything that Andrew needed and then we had to wait for the finance guy. We were paying cash and were not purchasing an extended warranty that day. That didn't matter - we still had to wait and go through the process. Grant was the finance guy. He did go through everything quickly after we told him where stood on the warranty issue. He was pleasant and very efficient. I love my new vehicle! Andrew called four days later to see if everything was okay and to see if I had any questions. I highly recommend this dealership and Andrew and Grant!

Run don't walk away from here. Poor customer service, lost titles, staff can't / won't follow…read morerequest & sent important paper work to Wrong address, even when all papers inside had right address.

My husband was picking up his car after having it serviced and while he was there, he decided to…read morewalk around and look at cars. We were in the market for a new vehicle. He wasn't shopping - just a quick look around. He was approached by a salesman and he let him know he wasn't interested in talking with him and he didn't want the guy to start selling to him. But the dude didn't listen and tried to engage my husband in conversation, etc. He ended up leaving because the guy wouldn't leave him alone. We went back a week or so later to test drive a few vehicles. We got the same guy because he had approached my husband a week ago so now we have to be his customers. He got super pushy again! We were out on the lot and my husband went in and asked for a different salesman. The first one asked him why. My husband said, "I told you I didn't want to be sold and all you're doing is selling". So we got another guy. New guy wasn't pushy, but he was extremely frazzled. He was helping someone else at the same time and couldn't get it together. We test drove two vehicles and weren't ready to make a decision. We had already planned to test drive other brands. We thanked the guy and went to leave and he reminded us that it was the last day of the month. The last day of the month didn't matter to us. I know it mattered to him because of quotas and such. I did not feel it was appropriate to mention it to us. While at another dealership, we were told that Leo Payne owns dealerships in Colorado and doesn't really pay attention to this one. I don't know if it's true, but the place isn't what it used to be. We ended up not buying a Honda.

We love Hondas, but if you have one, go somewhere else to have it serviced. We just had a lot of…read morework done; spark plugs, rotors, suspension. En route to a family trip we noticed a fairly significant shaking at 65mph and above. Genuinely does not feel safe to drive but now we're 3 hours from home. Incredibly frustrating. Hoping we can get into a local dealership and they can fix whatever LP Honda did to cause the issue.

I had such a great experience with the service team at Ackerman Toyota. From the moment I arrived,…read moreeveryone was welcoming, professioanl and genuinely focused on making the process easy and stress free. I will absolutely return for future services and highly recommend them to anyone looking for top-notch care for their vehicle. Thank you Jay, Scottie and your team!!

Loved our low key and very nice sales guy Brad. Hated the after sale staff who were arrogant and…read morecompletely disrespectful. Brian (GM really? Yikes) acted like he was doing us a favor by selling us the car, Steve offered us a packet of buffalo sauce (!!!) for our long wait to meet with Mike the finance guy to complete the transaction. "Customer service" non existent as it's now been a week waiting to talk to someone about the negative experience. Luckily, lots of other Toyota dealerships around for future purchases.

I was just returning a small, unopened item (less than $5) that I ended up not using. Since I…read moredidn't have the original credit card that the purchase was made with, but I did have the receipt, I asked if I could just get a merchandise credit. (I didn't ask for a cash refund.) He said, no. He then realized that the purchase was made over 45 days ago, and yes, he'd have to issue a merchandise credit... But he was at least friendly.

I ordered a starter online. They emailed me minutes later letting me know it was ready. Picked it…read moreup without a problem and the people that worked there were all friendly!!!! You guys did a great job. Thank you