Smart Volkswagen has great sales and service team. I have been working with them 8 years, and the…read morecustomer experience is very good.

Flew up from KC area to lease a GTI Autobahn Finance Manager advised they would complete all the…read moreregistrations and plating for me as was normal for a lease. 6 weeks went by nothing from dealership Contacted them advised they were running behind Next week received not the plates and registration as promised by the docs to take to the MO DMV. At the DMV advised that the docs were not complete . Called dealership sent copy of what was missing advised would be handled. As of today nothing resolved They did sent me another in transit tag but MO hwy patrol says invalid . So I have a car I cannot drive. Contacted VW credit they said it was the dealership's responsibility to license the vehicle. Advised them unless resolved by 2-1 I would cancel next lease payment (this under advise of legal council ). If dealership did not understand MO laws why would they lease a car I to that State.

Polite fast service. Four new tires with tire pressure sensors and balanced in 10 minutes, no…read moreexaggeration. They literally handled my vehicle like a pit crew.

Spencer and Mike were absolutely AMAZING. They were professional and personable…read more Took my mom to get air in her back to tires. Not only did they do what they were asked, they also noticed that one of her sensors were bad. They gave us pricing information before we left and other tips. We'd had a long busy day and were all over the place trying to explain things. They were patient, shook our hands, joked around a bit. Really reassured us on things and made us feel welcomed at their establishment. Typically the guys just air the tires, give you the basic run down and send you on your way. No issues with that. Spencer and Mike went above and beyond with their customer service. Great guys! THANK YOU

It may not be the norm to review a used auto parts business, but these guys warranted one. Jeff and…read morethe staff were some of the nicest, friendliest, knowledgeable and honest people I've had the pleasure to do business with. I recommend to anyone looking for used auto parts, go see them first!

The customer service is warm and welcoming to all customers. They were extremely helpful when I…read moreneeded help with my wipers and battery

I am late writing this but I figured better late than never…read more I went here a month or so ago with a very strange request. I got to this store at 8:43 pm mind you they close at 9. I needed to return the front break pads I had bought from the advanced auto parts in Waterloo Iowa because they had sold me the wrong ones. The receipt was merely a copy on my phone , all I had was a picture of what the break pads should look like. I know right ... But , Mandy and the gentleman that was also there , (definitely an employee but he was off the clock it seemed) went above and beyond for me!! We opened and checked at least 12 boxes and almost gave up when something I said clicked for Miss Mandy and she found the ones I needed!!! See I couldn't tell her if my vehicle was an SE or sxt or what not . It was not marked anywhere as such and beings that it was once an undercover detectives car it made things even harder. I don't know if I have ever experienced such awesome customer service as I received from these two that night! And mind you I've worked in the hospitality industry all my life. They both deserve a pay raise at the least and a good gift card to show appreciation hands down. THANK YOU BOTH ONCE AGAIN FOR ALL YOUR HELP THAT NIGHT!!! Once done it was well after closing and they both just stood there smiling and happy to have been able to help me in such a way! I recommend everyone goes there for their car part needs and make sure to tell them both how awesome they are. I'm sorry I can't remember your name Mandys helper,,, but he had good style choices , killer blonde hair and some nice jewelry if that helps the old bosses figure out who I'm talking about. Stay just the way you are !!

Gave me the runaround again . They told me that the computer shows the Silvis store has the parts…read moreI'm looking for. Wrong thanks for nothing. Either the computer system needs updating or the employees need retraining or just plain training to understand the system. Very poor customer service.

email offers from autozone. they sent to me $20 dollars coupon because I have rewards points and…read moretried to use the 20 dollar coupon the supervisor from autozone did not honor it because I need to read the small writing .thats a FAKE ADVERTISEMENTS .

Have used Mc automotive for years. Good honest service and friendly atmosphere. Family run. All you…read morecould ask in a garage

Called about an obvious leak in my coolant, as I've been having to refill it weekly, that needed…read moretended to. They found the issue (coolant hose) and fixed it quickly for a decent price so i was happy about that. Fast forward, I picked up my vehicle expecting the issue to be resolved, the next work week I went to start my car and it immediately was overheating. The coolant was full and I've never had this issue before so it was obviously an error on their part as this was my first time handling the car since pickup. I called about the issue they demanded I have it towed to them on my own dollar and even if they found out the issue was due to them they would not cover towing. The lady on the phone even went as far to blame me for the issue. Very disappointed with the service at this point I decided to just bite the bullet and cover the towing in hopes of them fixing the issue they caused free of charge vs another business that would surely charge me as they did not service the car originally. Unfortunately that was not the case they continued to blame me for the new overheating issue while coolant was full on me and insisted on charging me again for their mistake. This business was extremely unprofessional from the receptionist to the service providers, I would highly recommend spending your hard earned $$ at a more understandable and less money hungry small business!!

I needed tires rotated and balanced.They said they couldn't do it. Why? Tread depth was good but…read morethey were 11 years old. I didn't know age mattered. So I ordered 4 new tires and an appointment. When I went to the appointment, the wrong size tires had been sent. I was given a better tire for the same price. They appear organized and appointments are on time. I would recommend them.

Avoid this place unless you have endless free time and patience. You definitely get what you pay…read morefor here (or don't pay for when you leave in frustration before they even start working on your car.)

I have used Dittmer's for many years. The entire staff is amazing. I highly recommend Dittmer's…read more Family owned and the staff is family, as well.

I brought my car in for a serpentine belt tensioner removal and replacement. Being a woman first it…read morewas done and I paid 366.00 which I thought was outrageous for the work done..then to get a call back and they wanted another 350 dollars finally my son got involved and they made a mistake on the bill blah blah ended up costing me another 110 for what I still don't know total bill for a serpentine belt 477.00 they should be ashamed for what they did to me.