I needed tires rotated and balanced.They said they couldn't do it. Why? Tread depth was good but…read morethey were 11 years old. I didn't know age mattered. So I ordered 4 new tires and an appointment. When I went to the appointment, the wrong size tires had been sent. I was given a better tire for the same price. They appear organized and appointments are on time. I would recommend them.

Avoid this place unless you have endless free time and patience. You definitely get what you pay…read morefor here (or don't pay for when you leave in frustration before they even start working on your car.)

Gave me the runaround again . They told me that the computer shows the Silvis store has the parts…read moreI'm looking for. Wrong thanks for nothing. Either the computer system needs updating or the employees need retraining or just plain training to understand the system. Very poor customer service.

email offers from autozone. they sent to me $20 dollars coupon because I have rewards points and…read moretried to use the 20 dollar coupon the supervisor from autozone did not honor it because I need to read the small writing .thats a FAKE ADVERTISEMENTS .

I brought my car to get an oil temperature switch replaced and they ended up cracking my intake…read moremaniifold. they told me it was like that when I dropped it off, which is not true. please! stay away from this place! it used to be a good place to go to 5-6 years ago. it's a shady place place now. if you need air in your tire do not go there cause they'll call you and tell you you need a new transmission or something!!! very poor ran place!

Normally they have always done a good job. However to take advantage of people and not complete the…read morejob and to quote one price and then add charges without explaining or giving options is considered TAKING ADVANTAGE of people. Brought my car in because the brakes went to the floor, they replaced the back brakes and said I had a bad caliber, they told me the price and although it was expensive, I agreed because I needed to get it fixed. When I picked up my car, the price was a lot more than what was quoted. And the brakes still go to the floor. So still dangerous to drive and manager didn't seem to care. They also had added a brake kit on there that was $11.09, I was charged $110.90. clearly added a zero behind it. Didn't read right on my invoice. When I called about it, I got an agent that didn't listen and didn't speak clear English. She just kept asking if I wanted to make an appointment. I told her I needed to talk to a manager and she put me on hold and told me the manager was with a customer and will call me back. I waited an hour. I called back and I was told that the manager was still with a customer. So I decided to drive up to the store only to find out that it was closed for the day. Not once did the agent that answered the phone tell me they were closed but lied to me and told me the manager was with a customer all 3 times I called. I did call the next day and the manager said the invoice was wrong but then said they charged 110.90 for new lug nuts. And he isn't sure why it was billed under a brake kit. Never apologized, never tried to make it right and honor the invoice. Over $700 for back brakes, one caliber and "lug nuts" ! I called the Davenport store just to see what they would tell me and I asked how much for the same service and the guy was extremely nice and gave me a breakdown and even said you can bring in your own lug nuts if you would like to save money! That is honest!! The only reason I even went there was because my lug nuts were stuck and I couldn't get them off, otherwise I could have done the work myself. So disappointing that there was no communication! That is poor business taking people for as much as you can and not being upfront and honest! Had they been honest and quoted the correct price with the breakdown BEFORE the work, and maybe if the brake pedal still didn't hit the floor after paying all that money, then I would have something nice to say!!

Showed up on time. Wore a mask. Friendly. Very helpful. Was a plumbing issue rather than the…read moreappliance. Explained and showed me exactly what was happening so I knew what to tell the plumber . Didn't try to talk me into doing more than what I needed. Reasonably priced. Guaranteed the work. Will definitely use again.

They say what they do and do what they say. Extremely good customer service in person and on time…read moreevery time. The fastest in-home service I have ever had. Highly recommended

I live in Davenport and was having trouble finding my favorite McGuire's liquid car wax at an auto…read moreparts store or mass merchant on the Iowa side of the River. The Davenport location of Advance Auto Parts was out of stock on this item and was kind enough to search inventory at that other locations. I called and Rock Island location early this morning and they set aside a bottle of this wax with my name on it. 5 hours later I walked into the store and was waited upon by Nicolaus. He was very helpful and personable, As I was leaving the store, he and another employee were hustling to get outside to help another customer. Excellent service at this location.

This is for the rock island location in Illinois. I came here to get advice on a tool needed to…read moreopen my gas tank thing because it wouldn't pop open when I pressed the lever. I was literally ready to get a crowbar and pry it open since I was close to being out of gas. I had a feeling that I could come in and they would go above and beyond because they're always super nice and helpful. I was right. A guy named Terry came outside and checked my car and showed me a way to make it pop open, a temporary fix until I could make it to a mechanic. I truly appreciate the niceness and willingness to help!!

Bunch of clowns. I asked for an oil change and tire rotate. A few minutes later the man tried to…read moresell me air filters and then tells me they cannot rotate the tires, the lift is down and he didn't know? Of course they were already into the oil change. Then minutes later he said 'all set'. I told him that he did not give me a quote or talk about the type of oil. No thank you offered, no apology. Avoid this place

They were quick but cost as much as going to the dealer even with a coupon. And they showed me a…read morecabin filter that I know was not mine, trying to up sell me. Never going back.

Had to visit Caliber Collision twice this year unfortunately due to accidents but me being a…read morereturning customer speaks volumes. My first visit to Caliber was for my 2020 Audi SQ5 which was rear ended and I connected with them after I couldn't use the provider my insurance company (USAA) suggested. When I called I spoke with Sandy in scheduling and the process was super easy, they took the estimate via email, got me scheduled promptly, and kept me informed through the process. They also coordinated my rental car via enterprise for me and coordinated the return. Through the process of repairing my Audi I was informed throughout and was invited in to see the damages after the vehicle was assess with removed parts. For this my advisor/adjuster was Selena and she's very knowledgeable and extremely friendly. Overall this is great repair shop that will take car of your vehicle and provide quality customer service. Most recently my 2008 Toyota Camry was serviced and this was a very similar process. Unfortunately, due to the nature of the damage the vehicle was totaled. Nonetheless Selena and Sandy kept me informed throughout the entire process and worked directly with USAA and Copart. Hopefully I won't be returning this year or anytime soon but I'll gladly return here and will recommend them to anyone needing repairs from accidents.

we brought our vehicle in for an insurance covered fix. it was a fairly seamless process. it did…read moretake a while, however they did a great job and even detailed int front interior of the car, which they didn't have to do. Good customer service.

I haul travel trailers across the country for a living. My pickup truck was making a grinding…read morenoise and needed a front wheel bearing/hub replaced. B & D Automotive took my truck in immediately and had the problem fixed the same morning. Nice people and quick service. Part was very expensive compared to online prices. Labor was reasonable. It's hard to find a competent repair shop while on the road. Overall recommended if you need quick service.

Stopped here on our drive from Chicago to Omaha desperate because we could not remove the cap that…read moreheld our burnt out headlight. One of the service guys came out and popped it right off. They wouldn't even take our money. Thank you again!