Took my car to them for a frontend alignment after Firestone tried to scam me. They did a great job…read morewithout the hassle. It was also a better price!

The honesty and integrity that these gentleman have is second to none. We drive across town to get…read moreour brake/alignment needs resolved here. Today reminded me exactly why we come here. My brakes pads were worn. I was having vibration and squealing. I stopped by this morning, they were full. The gentleman was honest and said they didnt know if they would get to me today. I took my chances, and left my van. Just a few hours later, I received a call that my van was ready. I came to pick it up, asked how much it would be(with check book in hand) only to be told that there was no charge, and my brakes were still under warranty! No labor charge, no anything... it was 100% taken care of! WHAT??? I was blown away! You just dont get customer service, honesty and integrity like this anymore! My family is an Auto Connection family, and today just reaffirmed why!

Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the…read morebody work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he's doing us all a favor! He told me once, "My problem is I have too big a heart." Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno's this afternoon and stopped in Tom's Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, "I'm not the one who crashed my car!" There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom's Collision cannot provide that. And if Lyon's Towing recommends Tom's Collision, like they did to me, tell them, "Shame on you!"

Great experience out of a bad situation. It's never good when you have to spend money on auto…read morerepairs but the experience working with Chris at Tom's collision was all that you would hope for. Great work, a fraction of the cost of their nearby competitor and very personable experience beginning to end. All the reasons to support local Mom and Pop shops.

If at all possible, I try to take my business to local businesses. I have been taking my vehicles…read moreto Phil's for many years now and have always gotten fair and quality service. Phil's has made several improvements on their building and property in the last few years, just shows how they feel about their business. They care about their business and it reflects on how much they care about their customers. I would recommend to anyone to take your auto needs to Phil's Undercar Specialist Shop in Clinton. "If they didn't meet my expectations, I would have found someone else years ago" I trust them, so can you!

Terrible customer service. Staff was dismissive, and communication was awful from start to finish…read more There are plenty of shops that actually value their customers--I recommend taking your vehicle somewhere else.

The crew at Car City are AWESOME! They repaired a deep, long scratch on the bumper of my A6 and you…read morecannot even tell where the scratch was!! This is the third vehicle I have had repairs done on and EVERY job was exceptional!! I would recommend them to anyone who wants quality, reasonably priced work done. I'll be going back soon to have some performance work done. They are amazing!!!

Great Customer Service and they do Quality work!!! I highly recommend their products.read more

What a delightful alternative to the interminable upsell misadventures and lengthy waits at a tire…read morestore! Yeah, Discount Tire, I am throwing shade in your direction. I ordered tires on-line (www.tirerack.com) for delivery to my home. Menards Mobile Tire Service came to my home. All the work was done in their fully kitted out van, in my driveway. I saved ~$100 over the best in-store prices/specials and avoided unnecessary bemusement. Will I use them again? Absolutely, yes.

Like their last reviewer, I CAN NOT IMAGINE a good reason to ever go back to the standard retail…read moretire experience. Hours long waits? Higher overall price? WHY? I, too, ordered a full set of "snow shoes" from Tire Rack for our little girl and I've got to be honest. I was skeptical. Almost everything that could go wrong sincerely tried. FedEx delivered late and it was POURING rain on my installation date, but Menard's was communicative and clear, "We'll be there!", and they were, and the entire ordeal cost about $100 less than it would have had a conceded to sitting and watching a tire shop work on someone else's car for two hours. Install took a little over an hour and went off without a hitch. And like I said, the communication, service and setting of expectations was smooth all the way through from booking to confirmation to installation and payment. Better than what you expect... Menard's is what you'd hope for. Thank you guys. If you're the future of the business, the future looks great.

This is not auto related, but shows the owners desire to be helpful to the community. I had a piece…read moreof equipment that needed to be greased, but I did not own a grease gun. I stopped by Greg's and he was more than willing to do that for me for free, which I thought was really kind.

They tried to upsell me on services I didn't need. I posted a google review about it and they got…read moreupset with my honest review by aggressively calling me and threatening a lawsuit instead of trying to make it right. Told the guy I didn't want to argue over the phone because I was with my kid at an event. He continued to be aggressive, so I hung up, then received this text from him. He puts up a great front of being friendly, but this just goes to show how small his ego is. I'm not one to leave reviews but I want everyone to be aware what's under the mask he wears. He's friendly as long as you leave a 5 star review... Here's a copy of my google review: Tried upselling me a front brake job for nearly $400. Told me all my front brakes needed replacing. Just took apart my brakes, pads were completely fine, drivers side rotor and caliper were fine. Only thing that was wrong was my passenger side caliper needed the pins cleaned and lubed, they were sticking just a little causing more heat on the rotor. Took me less than an hour to fix and just a $12 bottle of lube from autozone. Didn't need all new parts to replace everything like they tried to tell me. In my own experience I went for one small thing and they tried upselling for multiple things. They also tried to sell me new rear struts for $700, they told me they were leaking. Checked them myself and had another mechanic take a look and they were completely fine.

Chuck is a family friend and we've known him for decades. His son is one of his mechanics. They are…read moreall very kind and will do quality and reliable work. If there is something they don't do, Chuck will recommend someone who you can also trust.

I was seriously in need of brake work. I had a quote from huge chain automotive fix it shop (name I…read morewill not mention) when a coworker recommended I call C&L Automotive. I am so glad I took her advice. The people at C&L Automotive did a wonderful job fixing my brakes! They also fixed a few other little problems, and they informed me of a few things I need to be keeping an eye on in the future. Bottom line, C&L Automotive did a great job, offered great service, all at way better price than I was quoted elsewhere. I highly recommend C&L Automotive. I know I will be back!

I needed body work done due to an accident. After getting a recommendation from Wayne at Express…read moreTire I gave Fender Mender a call. (Thanks, you were right!) I was able to make an appointment within a few days and received the estimate quickly after that. It did take about 3 weeks to get my car in for the work but that was about an average wait time compared to the other body shops I had contacted. The owners and the staff all communicated with me on a regular basis and were very easy to work with - even my dog loves them! Crystal helped me figure out the rental car part and answered all my other questions. My car was done in the promised time and it looks great. I highly recommend them!

This is the only place I will ever use, they are honest, professional and do absolutly great work!read more