By far the best customer service that a person could ask for. They followed through with their…read morecommitments, stayed in contact through the entire process while working with my insurance company. Top notch work, the alignment on the hood and fenders is perfect, along with an outstanding paint job.

A utility van had side swiped my husbands truck, ripped off the driver's mirror, which put a large…read moredent into the door. Professional Auto Body, took care of us, made sure we took the proper pictures for a insurance claim and received the proper parts. Dave and Dave Jr were very respectful of my husband and I. In October we are going back to them to remove some rust on our truck. Excellent service and very friendly

Every time I do business with this shop I feel they are fair and honest. I have had both body work…read moreand mechanical repairs done. I feel their prices are good and comparable to other local shops. I just love the owner he is very Friendly and kind.

I took my car here, for them to tell me a part was bad, i had to call them multiple times to figure…read moreout when my car would be done, just to get my car back and the issues still happening. Come to find out the part they swapped out was brand new. So they took out a brand new part and put a rusty one in, when i called to tell them about it they got irritated with me and talked down on me because im a woman, essentially saying i didnt know what i was talking about, at that point i decided i wanted my money back and i was just going to get a new car (for a plethora of reasons) i go in there to get the refund and i wait, a week later i still dont have the refund. So i call, one of the workers sat there telling me it was "common sense" to use the same card, (i didnt remember which card i used as it had been almost 3weeks since i paid them) they said their card guy called them and asked why a card was being used for a refund when it wasnt the card that paid for it, they never called me to tell me. If i wasnt aware of it they wouldnt have told me so they could keep the money. HORRIBLE customer service and HORRIBLE work

2018-present date: THIS REVIEW IS BASED ON THE NEW OWNERSHIP!!…read more I've taken my car into this shop for major and minor problems. I came to trust the owner as his expertise in collision is something that only comes with years of experience. Major Problem: When my G6 got hit, I thought I was fucked; being in school and needing my car on a daily, to my surprise it was fixed within a week and my life was back to normal. Minor problem: My G6 oil bolt was stuck after a random shop gave me an oil change and forgot to lube it. Every shop I approached to get a new oil change after that wouldn't dare to touch the bolt. I brought it to this shop, the owner laughed and told me to come back in 2hrs. I come back, my car had a new bolt with new oil and no further problems couldn't be any happier!!! (Even Belle tire said no to me) I will definitely be coming back here in the future because this place never says no to solving a car problem, they take problems head on and never take advantage of the customer! P.S Steve is a very fair guy and only wants what's best for his customers. With car collision people want you to tell them what the problem is without digging in, I assure you, you will be taken care of just be patient!!

Best shop around! They do honest business and fantastic work. I brought my 2006 GMC Sierra truck…read morein for a full repaint. All of the factory clear coat was coming off. Abe and his team did an incredible job! The finish is flawless, and the color match is absolutely perfect. They also did a great job replacing both of my rusted-out fenders. My truck looks brand new again! The quality of the workmanship is truly exceptional, and the price was very fair. If I ever need vehicle body work done, I will go back to the Collision Shop on Allen Road in Brownstown.

Great Customer Service and they do Quality work!!! I highly recommend their products.read more

I would not recommend this company. Not trustworthy for any engine work or repairs. When requested…read moremore information on my vehicle was met with rudeness.

The manager Sharita is very unprofessional and confrontational. The work the guys do is good, but…read morenot worth what you have to go through with the manager if there is an issue. She will not take accountability or have any interest in speaking to you. She will tell you to Google the issue--not professional at all. Go somewhere else if your insurance lets you!!

Definitely recommend this place! I had to take my car in for some body damage. My car looks even…read morebetter now than when I bought it! Not only did they touch up my rust, Gerber was also generous enough to pay for my rental for the week while they fixed my car! Got my car back to before before the expected date too! 10/10

This is going to be long, simply because I didn't know leasing a car could be like this. My…read moreexperience at Gorno was amazing. I have never had service this good and so convenient. I'm super busy, it's the holidays, I have two kids and I work full time. The team at Gorno made everything so easy and so convenient, I don't think I can go anywhere else. My search started with Mark Maher, he picked up my internet inquiry, gave me a quick call to chat about what I was looking for. I told him and Edge, my lease is up in February and I'm at my miles. I did the math, it's more cost effective for me to eat my last two payments than to not only complete the lease, but also make the two remaining payments, plus the mile overage, plus a new down payment. I pay $xxx and I want to pay less than that. Mark immediately started looking for vehicles (I didn't step one foot into the dealership) and he identified two cars that sparked my interest. There's a dealership up the road that said I needed to come in and sit with them to figure out what I needed. Mark never once asked me to come in until he found me a car to look at. So... I came in and checked them out and wasn't super excited and told Mark "hey, I want a convenience package, and basically as close to all the options I have in my current lease but less money." Mark went back to work on looking for a car for me, he said 2018's are going to be so hard to find with all those options-there's limited inventory right now, I will try." He called me maybe 15 minutes later, I just got home from meeting with him and he said, I know you're looking for an Edge, but if you're open to an Explorer at a comparable price, if so I found one that checks off a lot of the boxes." I said yeah let's check it out and he started getting some work together so that he can guarantee the excellent holiday rebates going on. It was end of the month and new incentives were happening the next day and he wasn't sure if they would be better or worse and I wouldn't be able to get in until Monday to see it. Mark was going on vacation and wouldn't be back until Thursday. He left me with Laura Kern and honestly the transition was seamless. I didn't have to tell her anything she didn't already know. She immediately reached out and introduced herself and let me know the Explorer is going to be ready whenever we can get here on Monday. THEN, she texted me immediately the next day and says "Hey I know you were looking for a 2018 Edge, but Ford came out with some really sweet incentives on the 2019 Edges that would make the payments less than the 2018's you were looking at and they have a lot cooler tech. Here is the pricing, here are the stickers, what color do you want? She really helped us out by identifying every rebate we qualified for. She was really great to work with. We told her we'll come back on Thursday for the car. When we came back on Thursday the paper work was already to go, we didn't have to sit with the Finance guy for a couple hours. The paperwork was maybe 20 minutes and then we spent the rest our time going through all the cool updates and safety features of our new car. No one has ever gone into this much detail. Our minds were blown to find out that there are actual keys you can pop out of the back of our key fobs that we carried around for three years. We love our new Edge, we walked out of there with no money down and thanks to the renewal incentive we didn't have to pay the last two payments on our lease. How amazing is that. Mark and Laura were both great! I highly recommend either of them. I didn't cringe once during the entire process. Best car leasing experience ever!

I want to share my experience with Gorno Ford so other customers can be cautious before purchasing…read morea vehicle or service contract from this dealership. I purchased a used Ford truck from Gorno Ford, and shortly after the purchase I started dealing with multiple serious issues, including GPS not working, Bluetooth not working, A/C concerns, vibration/hesitation while driving, and multiple active diagnostic codes 19 codes. One of the biggest concerns is that the truck had an aftermarket exhaust that they were aware and i trust on them, which has affected warranty coverage and created problems when trying to get the vehicle serviced through Ford. In my opinion, this should have been clearly disclosed and addressed before the sale. Gorno Ford's response has been to point back to the "As Is - No Warranty" paperwork, but my concern is that the vehicle was sold with significant issues and modifications that have created major problems after the purchase. I also cancelled my extended warranty/service contract and have been waiting approximately four weeks for a refund of around $4,000. As of today, the refund has still not been returned, and the follow-up from finance and management has been extremely poor. The overall service experience has been very disappointing: poor communication, lack of ownership, slow response, and no clear resolution from the service, finance, or management teams. Based on my experience, I would strongly recommend that customers be extremely careful, review all documents in detail, inspect any used vehicle thoroughly, confirm any modifications before purchase, and verify warranty eligibility before buying from Gorno Ford.

I was in Michigan helping my sister when my truck broke down. I called Fellows and Co they were…read moreable to fix my truck same day. Awesome service. Awesome team. Price was very reasonably priced I was actually shocked it didn't cost more. Super helpful definitely recommend if you have car care needs give these guys a call.

They did a fantastic job. Zach the owner was easy to talk with and very easy to work with. The…read morefront line staff were professional and quick to return my calls. They lived up to all their positive reviews and went above and beyond my expectations. They will definitely be my go to place for any repairs.