Every time I do business with this shop I feel they are fair and honest. I have had both body work…read moreand mechanical repairs done. I feel their prices are good and comparable to other local shops. I just love the owner he is very Friendly and kind.

I took my car here, for them to tell me a part was bad, i had to call them multiple times to figure…read moreout when my car would be done, just to get my car back and the issues still happening. Come to find out the part they swapped out was brand new. So they took out a brand new part and put a rusty one in, when i called to tell them about it they got irritated with me and talked down on me because im a woman, essentially saying i didnt know what i was talking about, at that point i decided i wanted my money back and i was just going to get a new car (for a plethora of reasons) i go in there to get the refund and i wait, a week later i still dont have the refund. So i call, one of the workers sat there telling me it was "common sense" to use the same card, (i didnt remember which card i used as it had been almost 3weeks since i paid them) they said their card guy called them and asked why a card was being used for a refund when it wasnt the card that paid for it, they never called me to tell me. If i wasnt aware of it they wouldnt have told me so they could keep the money. HORRIBLE customer service and HORRIBLE work

Best shop around! They do honest business and fantastic work. I brought my 2006 GMC Sierra truck…read morein for a full repaint. All of the factory clear coat was coming off. Abe and his team did an incredible job! The finish is flawless, and the color match is absolutely perfect. They also did a great job replacing both of my rusted-out fenders. My truck looks brand new again! The quality of the workmanship is truly exceptional, and the price was very fair. If I ever need vehicle body work done, I will go back to the Collision Shop on Allen Road in Brownstown.

My car was hit from the back and I had received two estimates from other body shops. I stopped at…read morethe collision shop to get a new estimate the young man that came out open the tailgate and glanced at the bumper and said I can't really tell you how much it's gonna cost until we get in there and I said well the other two shops both got down under the car and looked and you could see what was damaged. He said no you can't see it either and generally seemed disinterested in my business. I pointed out to him that the other two estimates they got down under the vehicle and just stuck their head under the back end and looked, and they could see the damage. He insisted that they couldn't see the damage so feeling like I couldn't trust this business I left and he encouraged me to go somewhere else so I did.

Great Customer Service and they do Quality work!!! I highly recommend their products.read more

I would not recommend this company. Not trustworthy for any engine work or repairs. When requested…read moremore information on my vehicle was met with rudeness.

The manager Sharita is very unprofessional and confrontational. The work the guys do is good, but…read morenot worth what you have to go through with the manager if there is an issue. She will not take accountability or have any interest in speaking to you. She will tell you to Google the issue--not professional at all. Go somewhere else if your insurance lets you!!

Definitely recommend this place! I had to take my car in for some body damage. My car looks even…read morebetter now than when I bought it! Not only did they touch up my rust, Gerber was also generous enough to pay for my rental for the week while they fixed my car! Got my car back to before before the expected date too! 10/10

I want to share my experience with Gorno Ford so other customers can be cautious before purchasing…read morea vehicle or service contract from this dealership. I purchased a used Ford truck from Gorno Ford, and shortly after the purchase I started dealing with multiple serious issues, including GPS not working, Bluetooth not working, A/C concerns, vibration/hesitation while driving, and multiple active diagnostic codes 19 codes. One of the biggest concerns is that the truck had an aftermarket exhaust that they were aware and i trust on them, which has affected warranty coverage and created problems when trying to get the vehicle serviced through Ford. In my opinion, this should have been clearly disclosed and addressed before the sale. Gorno Ford's response has been to point back to the "As Is - No Warranty" paperwork, but my concern is that the vehicle was sold with significant issues and modifications that have created major problems after the purchase. I also cancelled my extended warranty/service contract and have been waiting approximately four weeks for a refund of around $4,000. As of today, the refund has still not been returned, and the follow-up from finance and management has been extremely poor. The overall service experience has been very disappointing: poor communication, lack of ownership, slow response, and no clear resolution from the service, finance, or management teams. Based on my experience, I would strongly recommend that customers be extremely careful, review all documents in detail, inspect any used vehicle thoroughly, confirm any modifications before purchase, and verify warranty eligibility before buying from Gorno Ford.

Unprofessional, unethical, I question their integrity…read more Online buyer from NY. Was in a text conversation with Bryan, asked him the three questions I had already emailed twice to two other people. Temp plate? Total cash price with fees? Warranty? No warranty? With 2017 and only 8k? What if the engine blows on the way home to NY? We can add a 3mo/4k warranty for $399. Ok, all is good, sent drivers license pictures when he asked and was moving forward. Next day he says what's next? I said we are waiting on you! You tell me what's next. Send me the info, we wire the money. A bit later would you want to do a deposit; I have another sales guy working on selling the car? No. We will pay in full. Why bother with a deposit? He sends the info, we wire the money, and we sent him the confirmation so he knows it's solid, and a few hours later he says....bad news, the car sold to the other person. Like.....hello?? We sent you the full money! And the confirmation that it was sent! If you still didn't believe it, well then call the bank! Or if you need a "refundable deposit" then say so! He said, we will overnight a check back to you immediately. I called the next day to confirm that because we are trying to buy another car now and need that money. I called with a minimum of two business hours left that day, left two voicemails, one with each person in accounting and neither of them called me back on that business day, nor yet at 11 the next business day and we have not seen our money returned yet. Since it was the holiday in between, I don't expect the check to show up until today, but if it doesn't and they are not even courteous enough to call me and confirm my ,money transaction being sent back to me minute by minute and hour by hour like I did for them when I sent it, then they are exactly as my opening line says. Because they don't walk the talk that they require of myself, their supposed to be client, but....who would want to be their client or trust their integrity after the treatment they just gave me?