I want to thank Matt for his outstanding service tonight. I highly recommend Advance Auto Parts.read more

I been a customer of advanced auto for years, in Florida and they were always great. I just moved…read moreto oak ridge and decided to start using them here as well. I went in tonight to test my battery and alternator. Shout out to the TWO females that tested and replaced my battery. I was in and out of there in less than 30 minutes. You will have my business here as well.

I've been taking my cars there for service and repair for years. They know cars, treat you fairly,…read moreand won't price gouge you. I whole-heartedly recommend!!!

Had my car towed in Monday to get the alternator replaced, and the mechanic told me that he…read morecouldn't get to it that day but someone would look at it Tuesday. No word from them on Tuesday, called twice on Wednesday but they still hadn't looked at it and told me they would call me first thing Thursday morning. It's noon on Thursday now and still no call. When I called them to ask about it and complained at the length of time I was told that "I don't owe you a damn thing" and was hung up on.

Located in the center of town next to Papa John's, AutoZone was right where I needed them when my…read moreheadlight stopped working suddenly. The employee went out to look at the car with me since I had aftermarket headlights and we weren't sure what type I needed. It was a nice touch! She also gave me gloves to use to install the headlight because you cannot touch LED lights when you put them in. Thanks for great service!

Most everyone there is great, been going there for years, but there's a newer one in there now that…read moreis going to ruin that store. Latisha has no customer service skills and is almost always RUDE. Super short answers to questions, acts like the customer is a bother to her. Multiple times now she's gotten angry when I questioned the price on something because it looked like I was being charged twice. She slung the computer screen around and almost knocked it off the counter trying to make a point. Another time I ordered a part from her the day before and went to pick Up the next day because she said it'd be there after 8. Went in at 10, and she told me she didn't know what idiot told me it would be there by 8. She got pretty angry when I told her it was her, she was that idiot. Like I said, this store has always been my go-to, but it won't be anymore if there are any other run ins with her.

I bought a wheel. The photo showed a rim and tire. I intentionally bought this wheel because the…read morerim and tire matched, the tire was in good condition, and the price seemed fair. But when the package came, it was only the rim. They took off the pictured tire. When I asked about it they said: "I'm sorry for any confusion, but I'm sure they removed the tire since any freight was calculated with the weight and dimensions of the wheel being bought and not the tire on it. I'm afraid there's not much I can do about that." Are you kidding me? The rim by itself was available online for 50% of what I paid these jokers. I am not going to hassle with returning it, but that's bullshit.

Very nice people running this place. If you need a part this is the place for you. We needed a…read morereplacement wheel for out car. A new one would have cost over 500.00. We got one used here that looked brand new and paid 150.00. We took the bad wheel back to them that we took off and they gave us a 50.00 core credit. No fuss no problems. In and out. REALLY GREAT experience.

My brake pads and rotors were replaced a long with oil and air filter changes. The work was done…read moreto my satisfaction and in a timely manner.

Aaron knows what to look for and what to do. On my car, he recognized that there was actually less…read morerequired than first thought. He didn't do a bunch of unneeded (and expensive) work. Great place to take your Subaru.

This is where I've been coming with several cars for over 3 years! If your car has a problem…read morethey'll do everything they can to fix it! Great, friendly service. If you're like me you need things in layman's terms they also do that!! The manager James is awesome!!!

Ive been taking my cars here for about a year now and it has been nothing but amazing service…read more Absolutely recommend if you live in the Oak Ridge area!

I really wanted to give Secret City CDJR a glowing review--but they made it difficult. So here's…read morethe Good, the Bad, and the Ugly of my experience. THE GOOD Secret City was the only dealership within a three-state radius willing to make a deal entirely online. Even though they were an hour and a half away, the process was smooth. In my opinion, Phil Edmunds (Internet Sales) is worth his weight in gold--Secret City CDJR is lucky to have him. After just three emails, the deal was done. Shoutout also to Channon Arden, Product Specialist--you know, the guy most people dread because they push all the aftermarket extras. When he brought up the extended warranty, I told him I could get it for less than half the price directly from Chrysler. I said if he could match it, I'd buy it from him. He checked, said he couldn't beat it, and that was that--no pressure. Same with the Maintenance Plan: I declined, explained why, and he respected it. No hard sell. THE BAD We told them we couldn't finalize the deal until the following week due to a money transfer, but we were willing to come in Friday (this was arranged on a Wednesday) to do paperwork and put down a deposit to hold the vehicle. Part of the deal--approved by both Phil and the Sales Manager--included swapping the 22" wheels for 20" wheels at no extra cost, with specific tires I had picked out. I was told it was fine to come in, but I'd be handed off to another salesperson since Internet Sales doesn't handle in-person transactions. When I arrived, the truck still had the 22" wheels. The new salesperson said he knew nothing about the swap and needed to check with the Sales Manager. I handed him a printout of my offer and the acceptance. After checking, he returned and said, "All is good." I came back the following Wednesday to pay the balance and pick up the truck. The wheels still hadn't been changed. I was told not to worry--they'd fix it quickly. Over an hour later, they brought the truck around, and I assumed everything was done. It wasn't until I got home that I noticed they had installed off-road tires instead of the ones I requested. THE UGLY I immediately contacted Phil and the salesperson who handled the paperwork. I never heard back from the latter, but Phil said the deal never included the specific tires I requested. I then reached out to the Sales Manager, who said the same--but offered to sell me the correct tires. I reminded him that I had the offer in writing, including the specific tires, and proof that both Phil and he had accepted it. Only after seeing the documentation did they agree to honor the deal. CONCLUSION In the end, they did the right thing. The correct tires were ordered and installed. When I dropped off the truck, it was filthy from a dump run--twigs and leaves everywhere. When I picked it up, the truck and bed were spotless. I always say: it's not about the mistakes a company makes, but how they handle them. And once all the facts came out, I was very happy with how Secret City CDJR resolved the issue.

I scheduled service online for my 2020 Ram 1500 Rebel. Signed up for oil and filter change, engine…read moreair filter change, and tire rotation for $110. Also signed up for cabin air filter, $75. I told the service writer and he said, "yeah, we can't do it for that." I told him that's what I signed up for and he still argued. I said whatever and said do it. came to $277 total, $100 more. Here's the kicker...in the waiting area I pulled it up again and the prices were as I said, $110 and $75. While paying I complained again and pulled it up again. Those crooks changed the online price to $220 while I was waiting. Be careful when you go there.

I went to master battery for a battery for my car, and the man that helped me named Jared, was so…read morepolite and helpful. He was efficient and he helped when I didn't know what I was really talking about. He cared enough to help me when all other places I went couldn't care less. I definitely recommend going to Jared at master battery for an amazing experience and super friendly ambience!!!

These men were very nice and helpful! They have a lot of batteries to choose from. You can get a…read morenew one or old one. They install it for you too which only took 10 minutes tops. The batteries are an extremely good value. I am very happy :)