No no and no just please do not trust these people with your vehicles. They lie and cause you to go…read morein circles to get a reply and an outcome to their faults. There is NO warranty package!!! ITS a scam and a lie!

You will never be able to get in touch with anyone. The phone line will route you through every…read moreconceivable and infuriating AI bot possible. They simply don't answer their phones and customer service will tell you that's just how their company operates. They "don't have people who answer calls." So if you drop off your vehicle with assurances it will be complete by the end of business and it's now the end of the day and no one has called you will be told by customer service (if you can work your way through the insane automated phone system) that there's nothing they can do to help. So I guess I leave my car at the shop with no way to get my kids to school in the morning and no one to speak to about what is happening? The most atrocious business model I've experienced in a very long time.

I hate junk add-on fees. I went through the entire process of entering all my vehicle and personal…read moreinfo, getting a quote, and scheduling an appointment. When I finally got to the payment page they add a 40% "recycling fee". My back tailgate window shattered into a middle pieces at another location. There is literally nothing left to recycle. The agent said it's a fee that's added to every installation. This is just a total junk add-on fee. If they add it to every installation, why not just show it in the quote? I'll take my business somewhere that honestly shows their rates.

Can't talk to an individual, round around with automated voice mail. Contacted corporate and they…read morecouldn't answer my question and gave me licak number. Round around again with voice mail. Texted phone number but no reply

Extremely happy with the services that Chad provided. I have a "fancier" windshield and he was able…read moreto find it in stock and have it installed within a week. He came to my house for a very small extra service charge, which was so worth it as I didn't have to take time out of my day to meet up with him to get my windshield changed. Excellent communication and customer service and his prices were a fraction of those that I got quoted elsewhere in the surrounding area. Again, very happy with the services that I got and will be recommending him and using him for any future windshield needs.

The front window was broken. It took a week to get the glass and at my convenience he came and…read moreinstalled it. Fast and convenient, not high priced like those tv ad people.

Fast, reliable, and friendly. Would recommend to everyone looking to tint their windows!read more

The reason for the 3-star review isn't due to bad quality, but due to inappropriate service by a…read moresingle individual. Unfortunately, I believe he may be the manager. I had tinting installed on my 2024 Tacoma in September. I had to go on a trip soon after which resulted in me not noticing early enough that there was a bubbled area on the windshield. I took the truck back and one of the workers (didn't catch his name) was very gracious and arranged for it to be replaced. The tinting was replaced without hassle or fuss. Unfortunately, again I parked the vehicle and it was a week or more before I drove it again. When I drove, it was night time and there was a tremendous glare on the windshield from the setting sun and also oncoming headlights, quite nearly undriveable. I took the truck back to TCT to have it evaluated and Jeremy looked at my truck and stated a bit flippantly that the issue wasn't the tinting, it was due to acid rain. Not being a tinting or window expert, I was skeptical but accepted the answer and took the truck back home and tried to clean it. This did not yield the results desired so I went back to TCT to get help resolving the issue. I again got to deal with Jeremy who became quite agitated and grudgingly took my truck back to the work bay. He removed the tinting and pulled the truck back to front to show me that the issue wasn't the tinting. This in and of itself would have been fine but it was done in a very spiteful and unnecessary way. At this point, rather than allow things to escalate with my dissatisfaction and building agitation of how I was being treated, I decided to just cut my losses and take my truck back home not allowing him to do anything further with my truck which now had a haphazardly - and from the sound of it somewhat aggressively - removed tinting. This is my own doing because I left without allowing them to finish which he offered to do. Additionally, he did state before I left that he would replace the tinting, but given his demeanor, I did feel comfortable that a proper job would be done and I would again be left wondering. Again, not being a tinting or window expert, I still didn't understand the problem or solution. After spending a couple hours researching on the internet, I learned that it was not acid rain (though this is possible but mislabeled), but hard water deposits (calcium) from washing the vehicle which was the source of the problem. I ordered some cleaner from Amazon that I found recommended on websites (ProClean Water Spot Remover by GlasWeld) and it came the next day. I used this to clean the windshield along with a fair bit of elbow grease and I was able to get the problem resolved without all the drama. The product did a great job and cost $30 for an 8 oz bottle. It only required using probably about an ounce of the solution. It really did an excellent job. Had Jeremy had an attitude of helpfulness rather than spitefulness, I would still be a customer and I would still have tint on my windshield. Now I will find another tinting shop to have the tinting replaced and also now be armed with a bit more information of possible issues and how to resolve them. As it was, all I knew was that before the last tinting was applied, I could see fine, but after the replacement I could not. While Jeremy gave an explanation, it was not understood given that none of my other vehicles which are parked outside exhibited the same problem. My truck is garage kept so things didn't add up. I would suggest TCT purchasing and keeping some of this cleaner on hand in the shop so that it could be demonstrated to potential future customers who have a similar issue. That way they could see what the issue is and find the process helpful rather than spiteful. I would have gladly paid to have my windshield properly cleaned with that being the issue. I wasn't there to waste Jeremy's time as he implied, I just wasn't understanding the problem. If he was an expert, he shouldn't have to remove the tinting to prove his point. All of that said, I would recommend TCT as the rest of the staff were nothing but courteous and kind. I would however, recommend avoiding Jeremy if you have issues. - Mark

Had a rock ding in my windshield that I didn't want to report to insurance, so I looked on…read moreAngie'sList ( they weren't yet listed on Yelp) to see if there's an alternative biz in West Knoxville and found Glass America. Pleasantly surprised when I called them to learn that they offer a discount to some policyholders of auto insurance when you want to pay for the service AND that their price was the most reasonable. I took my van in ( they suggest not bringing in between 11AM & 1PM due to peak lunch-hour drop-ins) about 2:30; they got right on it & had the crack repaired in less than 20 minutes. Great service, friendly, knowledgeable staff. Helpful hint if you're going to their site: turn left off Outlet Drive at Fellers business...they're just behind it, not actually on Outlet. They also have mobile service if you need it. Good find!

SCAM !!! Used their website and got a quote of $278 to replace my windshield. In small print it…read moresaid quote does not include clips, molding and extras. I called to schedule and then just to confirm ask them what the total price was going to be. The person on the phone said that the total was going to be $780. They just wanted to get onsite and install so I would be forced to pay the outrageous "extras". Stay far away from this scam game!

Joe has been so great. Our car was broken into in Nashville and on a Saturday morning he answered…read morethe phone and was immediately working to help us when others wouldn't or they gave unrealistic availability. He's been great communicating about our whole process

Excellent customer service! Joe helped my husband while he was in the Knoxville area after…read moresomething hit his windshield on the highway. He did a beautiful job repairing the chip at a very reasonable price. Highly recommend.

Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.

Big scam. Held my car for week to do a estimate took $1300 just to get the car back. Untaped a…read morewindow in the rain just to be donkeys. Will follow up with more detail soon. They scam insurrance compamies and customers by trying to keep cars on lot. Check what you sign and whats on tje big white card by the pacman machine. Lots of hidden games here.