Needed new windshield wipers after seeing the first of the fall rain. Found what I needed online,…read moreand was especially pleased to see that they install them for free. Except they don't. Because when I arrived at the store and picked up what I needed, I asked if they could please install them for me. One clerk says his eyes don't do well in the dark and the other guy said no, because it's raining. And it's dark. I point out that it isn't raining and that there are literally lights outside of the building that make the parking lot as bright as day. But heaven forbid that one of them actually get out their chair to see if they can help: apparently, they were of the opinion that they would crack my windshield because they wouldn't be able to see properly. Huh. In that case, I guess I'll be doing it myself. Thank you SO much for all of your help. You went above and beyond to help me out. Oh, no, sorry, you didn't. Because it was raining (it wasn't) and it was dark (it wasn't). And when I said thank you and goodnight, the clerk who had "helped" me said "goodnight." His colleague didn't say a word or take his eyes off his phone. Yeah - thought so. Customer service at its finest.

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I've been taking my cars there for service and repair for years. They know cars, treat you fairly,…read moreand won't price gouge you. I whole-heartedly recommend!!!

Had my car towed in Monday to get the alternator replaced, and the mechanic told me that he…read morecouldn't get to it that day but someone would look at it Tuesday. No word from them on Tuesday, called twice on Wednesday but they still hadn't looked at it and told me they would call me first thing Thursday morning. It's noon on Thursday now and still no call. When I called them to ask about it and complained at the length of time I was told that "I don't owe you a damn thing" and was hung up on.

Located in the center of town next to Papa John's, AutoZone was right where I needed them when my…read moreheadlight stopped working suddenly. The employee went out to look at the car with me since I had aftermarket headlights and we weren't sure what type I needed. It was a nice touch! She also gave me gloves to use to install the headlight because you cannot touch LED lights when you put them in. Thanks for great service!

Most everyone there is great, been going there for years, but there's a newer one in there now that…read moreis going to ruin that store. Latisha has no customer service skills and is almost always RUDE. Super short answers to questions, acts like the customer is a bother to her. Multiple times now she's gotten angry when I questioned the price on something because it looked like I was being charged twice. She slung the computer screen around and almost knocked it off the counter trying to make a point. Another time I ordered a part from her the day before and went to pick Up the next day because she said it'd be there after 8. Went in at 10, and she told me she didn't know what idiot told me it would be there by 8. She got pretty angry when I told her it was her, she was that idiot. Like I said, this store has always been my go-to, but it won't be anymore if there are any other run ins with her.

I bought a wheel. The photo showed a rim and tire. I intentionally bought this wheel because the…read morerim and tire matched, the tire was in good condition, and the price seemed fair. But when the package came, it was only the rim. They took off the pictured tire. When I asked about it they said: "I'm sorry for any confusion, but I'm sure they removed the tire since any freight was calculated with the weight and dimensions of the wheel being bought and not the tire on it. I'm afraid there's not much I can do about that." Are you kidding me? The rim by itself was available online for 50% of what I paid these jokers. I am not going to hassle with returning it, but that's bullshit.

Very nice people running this place. If you need a part this is the place for you. We needed a…read morereplacement wheel for out car. A new one would have cost over 500.00. We got one used here that looked brand new and paid 150.00. We took the bad wheel back to them that we took off and they gave us a 50.00 core credit. No fuss no problems. In and out. REALLY GREAT experience.

My brake pads and rotors were replaced a long with oil and air filter changes. The work was done…read moreto my satisfaction and in a timely manner.

Aaron knows what to look for and what to do. On my car, he recognized that there was actually less…read morerequired than first thought. He didn't do a bunch of unneeded (and expensive) work. Great place to take your Subaru.

This is where I've been coming with several cars for over 3 years! If your car has a problem…read morethey'll do everything they can to fix it! Great, friendly service. If you're like me you need things in layman's terms they also do that!! The manager James is awesome!!!

Ive been taking my cars here for about a year now and it has been nothing but amazing service…read more Absolutely recommend if you live in the Oak Ridge area!

I really wanted to give Secret City CDJR a glowing review--but they made it difficult. So here's…read morethe Good, the Bad, and the Ugly of my experience. THE GOOD Secret City was the only dealership within a three-state radius willing to make a deal entirely online. Even though they were an hour and a half away, the process was smooth. In my opinion, Phil Edmunds (Internet Sales) is worth his weight in gold--Secret City CDJR is lucky to have him. After just three emails, the deal was done. Shoutout also to Channon Arden, Product Specialist--you know, the guy most people dread because they push all the aftermarket extras. When he brought up the extended warranty, I told him I could get it for less than half the price directly from Chrysler. I said if he could match it, I'd buy it from him. He checked, said he couldn't beat it, and that was that--no pressure. Same with the Maintenance Plan: I declined, explained why, and he respected it. No hard sell. THE BAD We told them we couldn't finalize the deal until the following week due to a money transfer, but we were willing to come in Friday (this was arranged on a Wednesday) to do paperwork and put down a deposit to hold the vehicle. Part of the deal--approved by both Phil and the Sales Manager--included swapping the 22" wheels for 20" wheels at no extra cost, with specific tires I had picked out. I was told it was fine to come in, but I'd be handed off to another salesperson since Internet Sales doesn't handle in-person transactions. When I arrived, the truck still had the 22" wheels. The new salesperson said he knew nothing about the swap and needed to check with the Sales Manager. I handed him a printout of my offer and the acceptance. After checking, he returned and said, "All is good." I came back the following Wednesday to pay the balance and pick up the truck. The wheels still hadn't been changed. I was told not to worry--they'd fix it quickly. Over an hour later, they brought the truck around, and I assumed everything was done. It wasn't until I got home that I noticed they had installed off-road tires instead of the ones I requested. THE UGLY I immediately contacted Phil and the salesperson who handled the paperwork. I never heard back from the latter, but Phil said the deal never included the specific tires I requested. I then reached out to the Sales Manager, who said the same--but offered to sell me the correct tires. I reminded him that I had the offer in writing, including the specific tires, and proof that both Phil and he had accepted it. Only after seeing the documentation did they agree to honor the deal. CONCLUSION In the end, they did the right thing. The correct tires were ordered and installed. When I dropped off the truck, it was filthy from a dump run--twigs and leaves everywhere. When I picked it up, the truck and bed were spotless. I always say: it's not about the mistakes a company makes, but how they handle them. And once all the facts came out, I was very happy with how Secret City CDJR resolved the issue.

I would have given a half of a star but it wasn't an option....Do not buy anything from this place…read morethat is used...I purchased a 2018 Jeep Wrangler JK.....my fault for not doing my homework, salesman delivered to me, he said i had 3 days to test, I drove it not knowing if this was how a jeep was supposed to drive....like a sailboat.....it did have a lift, bigger tires blah, blah blah....after a few days, I drove it, it hit a bump and had the worst death wobble i have ever had.....almost caused me to crash into head on traffic...I decided to take into a repair facility.....came out almost $4000 later with repairs to get jeep to where it was safe to drive.....Secret City said they did inspect the jeep before selling it lies, ball joints, shocks, all kinds of other suspension stuff that they said could have been caught prior to selling if they just put it up on a rack.....just wanted to say Thanks Secret City of Oak Ridge