I had a warranty for a part from them so when me and my mom went to go get a replacement for the…read morepart they instead just gave us excuses and stated that the warranty we paid extra for was not valid because it must of been put fault the part broke... my mother was then asked if she wanted the manager to check out the car in question and she said yes. The moment my mother walked out with the manager I heard several employees talking poorly about my mother. I am assuming they didn't see me because the moment I walked around the corner they just got qu and looked at me. At least the manager checked out the car but I am definitely not impressed by the unprofessional behavior from his employee.

Hands down, some of the nicest people we have ever met. Period. They were super sweet, extremely…read moreunderstanding and went above and beyond to make sure we got the parts we needed. I couldn't have asked for more

I must say the people who work here are super rude and obnoxious. Definitely don't understand what…read morethe fuss is about giving such an attitude with their customers. Very lousy service but yet expect their business to thrive. I truly don't understand how they've managed to stay open as long as they have but yet I see their cars are overpriced for the amount of mileage their cars have.

i have been doing business with terry and his son jeff for over 40 years. they have treated me…read morefantastically. i have always been able to buy a car plus they take good care of me if i have problems. in my opinion, they are the best in odessa, most honest plus they carry the note and you deal with local home town folks. i recommend 100 percent. otis brasfield

Great fast service, constantly responded to my questions and accommodated my scheduleread more

DJ's Hotrods & Customs is unprofessional and unreliable. I submitted a review with the BBB about…read morethis shop. I would not recommend this mechanic to anyone. He received a payment of almost $10,000 to install a motor and never completed the work. He had the vehicle for 6-8 months. When my vehicle was transported from DJ's to another shop my car was in pieces, literally in buckets. It was labeled a "basket case". For a better idea of the situation go to the BBB website and see his reply to my review. I finally had my vehicle transported elsewhere. No client would move their vehicle in pieces unless there was no other option. I cannot force anyone to do their job of they do not want to. Dave was no longer concerned about having a satisfied customer. There was no incentive to complete the work once he received payment. A professional knows when to decline a job he cannot complete in a timely manner. He had plenty of opportunity to express his lack of time. He is very unprofessional to say the least. He claims I accepted his terms when I left my vehicle in his facility. No Dave, you never provided a "repair line up" as you're claiming to do so now. When asked when the vehicle may be ready, he would never provided an exact finish date. He would mention a specific month and then push it back another month. He had numerous excuses from illness to car parts being delayed because of tax tariffs due to the new president. It was ridiculous. There was no mention of said "repair line up" when his tow truck picked up my vehicle from my home, or when he spoke to my insurance, nor when I stopped by in person multiple times. That is just another excuse he used to justify his incompetence and lack of professionalism. Had he addressed me as he did on his reply to my BBB review, I would never have taken my vehicle to him. He was nice and courteous in the beginning, when it benefited him. Once I started asking questions and inquiring about a completion date his demeanor changed. He was no longer courteous. I was polite and courteous even when he was not. Keeping funds for a job he did not complete is dishonest. That's not the kind of person that should be trusted with your vehicle or your money.

Employees were very nice & helpful. I had to go back like 3 times to get the right part & they were…read morevery patient with me.

My daughter and I were driving from Alabama to California and the check engine light came…read moreon....ugh! AutoZone has a diagnostic tool to figure out why the light came on for free which was super easy to use. The report said that we had air flow issues. Abel Soto, Store Manager, was extremely helpful and explained to us what the problem was and how to resolve the issue. He even said that he would come out and help us as soon as another employee returned from making a delivery. We replaced something and cleaned something and Abel reviewed our work and said we were good to go. I'm happy to say that we made it home without the check engine light turning on again! I am so glad that we headed to AutoZone. Abel's customer service was amazing.