I recently visited the Interstate Battery Center in Killingworth Ct. I was in need of a generator…read morebattery. The clerk came out with two. He wanted $90.00 for the one that would have best fit my machine. I asked if he had anything less expensive. He answered that this particular battery was usually sold at $115.00. When I explained, in a very nice way, that I had seen a similar battery on line for $30.00, his answer was, " Well, why don't you just go and buy it on Line? Have a nice day." I am at a loss as to how a company can be allowed to treat customers Like this. The first clerk I had handed my battery over to someone eled because he didn't want to deal with it. The clerk was rude. I was lied to about the closing time. Maybe they didn't want to stay later than 5:00? The others in an adjoining office were foul mouthed, and very derogatory to women. The office was not dirty: it was filthy and obviously hadn't been cleaned in quite some time if at all. There was assorted parts and pieces strewn all over the desk and floor and there was nowhere to even sit down. The place needed a thorough cleaning both inside and out. The place exhibits none of the seven tenets of operation that are listed in Interstates web site. I wonder why they are still in business. Bottom line, I walked out because I was not going to get gouged by this guy. The only reason I give a 1 rating is because there is no opportunity to rate a zero or negative numbers. This whole establishment needs a bunch of work. How to treat customers would be top on my list. If you are ever in need of a battery, go ANYWHERE rather than Interstate In Killingworth. In fact, run as fast as you can in the other direction.

I've gotten car batteries there for years and they always honored their guarantee. Unfortunately,…read more6 months later the battery is completely dead for no obvious reason. Apparently, they no longer guarantee the quality of their batteries and take no pride in customer service! Left their with a dead battery and was shocked by the rude clerk who acted as though there was something wrong on my end! With a family full of cars and no time to waste driving to Hartford for battery problems, you can guarantee we'll never be back to Interstate All Battery!

I can not express how much I appreciate the time Steve took with me on the phone to explain what I…read moreneeded to do to install my Marine 4d batteries correctly. This is old-time customer service that is few and far between in todays world.

I just went to Midstate Battery in Bloomfield. I had a battery in mind that I wanted after doing…read moreresearch (Lifeline 80Ah 12V AGM group24. Their price for this battery :$389). The owner, Steve, said they had the equivalent battery in the Sportsman brand for $219. I asked him what the reputation for the Sportman brand was and he told me that was their brand. Nothing more. Nothing to try to convince me that it was a good product. I said I was going to do some more research and then decide. To which he said, "the research is just going to confuse you." Buddy, you just lost a customer. Condescension is never a good sales tactic.

I needed a battery for my 2021 Buick Envision. I spoke with Tim and he found the replacement…read morebattery I needed. Unfortunately for Tim this was not a normal battery replacement. He took his time to get the old battery out and replaced the battery without problem. Thanks Tim I will recommend your store to anyone who needs a battery replacement.

Management and staff are so unprofessional. I had to install my own battery in the parking lot as…read morethey watched a female from inside their warm store. All because I wanted them to replace my insulation that they ripped off my battery they retaliated with bad service. Terrible!

Went in to check availability of some additives I wanted to purchase, Heading back out my vehicle…read moreCEL came on. Gentleman at the counter was wonderful help, he plugged in a scan tool to look for codes. When that one didn't pull up anything he tried another scanner, all the while standing patiently in a freezing cold parking lot. When THAT one didn't produce a result he advised I have a mechanic do a more detailed diagnostic, possible an ECM issue. Didn't try to sell me a battery, or cat cleaner. So nice to have CAR guys, not just SALES people, at this store.

Went in for a new car battery. Petite red haired girl working there greeted me immediately and…read moreasked what I needed. I told her a car battery. She asked for the make model and year and engine size. She immediately pulled up a screen with a variety of batteries and explained each one. After picking one, she immediately went to the rack and pulled it off and brought it to the counter. This thing was heavy. she had me in and out of there in a matter of a couple minutes. Fastest most efficient service I've ever had in a auto parts store. Great customer service by this gal!

Great service, reliable, they know batteries. If you can get there, you will save money on dealer…read moremarkup.

The best batteries around. You get what you pay for. They…read morehave all the testing equipment to see whether your battery is truly no good. Batteries are finicky and can cause your vehicle to do strange things. They have a great variety of auto & marine batteries ready to go.