My friend picked up the wrong low beam bulb for my car and paid with her credit card. I paid her…read moreand she gave me the receipt. I wanted to exchange for the correct bulb and the woman working the afternoon on 2/21 wouldn't let me. I asked to exchange or a merchandise credit and she said my friend had to be there with her credit card. Makes no sense.. I had the receipt and the item wasn't even opened. I don't want to have my friend drive all the way to my house to pick it up and return it. I checked AutoZone's return policy and the cashier should have allowed me to exchange it with the receipt. That cashier needs training. Terrible customer service and I rarely write a 1 star review.

GM Chrysler , the ineptitude is thick. Morning shift on Sunday morning, girl, on phone can't be…read morebothered. I get it, not your life's calling, still show some effort. guy, nice, helpful. You're lucky and get the 2nd star and some face, thanks again. I like advanced auto parts all day and wish I was by that side of town.

When choosing a local business I ask lots of people for recommendations.. Hallmark was at the top…read moreof the list! Fast, efficient and friendly

Phenomenal service, knowledgeable technicians. You get what you pay for in tires in mechanics these…read moredays- and the attention to detail from this business was incredible. My matching tire had been discontinued from the manufacturer, and they now only made it available in black wall, unless I waited to special order. This business took the time to literally sharpen up my white walls with a paint marker, flawlessly, to make them match. Jordan

The manager is great, always professional and smiling to customers,…read morethe place is run well and clean, always a pleasure to be there. Friendly people.

Cumby's was great for coffee and whatever you needed…read more prices have gone to 2.24 for a cup of coffee and a couple workers are very rude. one old lady in particular. Always busy talking or doing her own thing rather then doing her job.

Here for the second time!…read more I came here a few years ago with my 2014 Jetta to get brakes and rotors done and they got me right in. Came by today (a Tuesday at about 3:30pm) because I have a slow leak in my tire and it keeps hopping down to 13/20psi .. Anyway... I can't keep putting air into it and I stopped by without an appointment. The gentleman who checked me in had a strong calming presence. He was black and young with longer hair (wish I got his name)... I just liked how he treated me and even spoke to the customers around me! Waiting to see how much it costs!! Yikes!! But happy to get this addressed & thank you!

In just 2 visits to your location I could have had a nice down payment on another vehicle $7,000…read more Frustrating as a customer to deal with a business that's generating income more than fixing vehicles. Never again

Just left this location and the woman at the register wasn't wearing a mask. As numbers rise and…read morethe virus spreads THATs the most unprofessional and reckless behavior. Shame on you. I bought a package of masks and handed her one suggested that it would be good if she wore it. Anyone feel free to let me k ow if she has it on later because I won't be returning to this location, clearly.

I've been to this location a few times to grab a red bull. The guy behind the counter could care…read moreless about your business. He is ALWAYS on the phone and you can be standing at the counter waiting to pay and he just doesn't seem to care. He's always busy doing something else and doesn't even acknowledge you. It would be nice to at least say "be with you in a moment" or "sorry about the wait", but no. Just another example of how the simplest common courtesy is overlooked or showing no care of how to conduct your business with a little customer service. I stopped in for my last visit this past week. There was a woman ahead of me trying to buy gas and she wanted to pay half cash and half credit. The clerk said "oh yeah, you can swipe the card at the pump" and then turned his back and was on the phone again. She had her cash out and asked if she could pay the cash portion now and credit outside but the guy wasn't even paying attention, and continued his conversation with what sounded like was a vendor. So I got the guys attention and said this lady wants to pay for her gas with cash, then he finally turned around and took her money. I put my red bull down and walked out. Never going back. Try Glastonbury Global down the road instead. At least they have some appreciation for their customers.

Went to this location for an oil change on the way to visit family. They were so quick and…read moreefficient that I was still on time to my family's house. I always get nervous getting work done on my car, but the crew talked me through everything they were doing. They also put air in my tires and checked to make sure my lights were working well. Know that your oil change price depends on the oil you choose. I also like that they give me a breakdown sheet of what I'll need done on my car once I reach a certain mileage. I rely on this sheet because I wouldn't know how to maintain my car otherwise.

I stopped in here around 9 o'clock on a Saturday morning, and it was as busy as I anticipated. Even…read morethough I was waiting for a bit to be seen, they checked my lights, asked about my mileage, and did all of the prep work before I actually drove in to get the oil change. They communicated very well to let me know how long it would be, and make sure that they apologize for making me wait. Overall, this is one of the better experiences I've had a traveling oil change. I also had to get one of my lights replaced, and I brought my own fault because I was gonna try to do it myself, and they were more than willing to install it for me. I would definitely come back to this location.

Been going to Monro in Glastonbury for 5 years and have always had excellent service!…read more Ainsworth Brown the manager at this location has always treated my wife and I with the upmost respect and honesty that is all we could ever ask for. Once again yesterday I went to get an oil change, tire rotation, and a replaced tire valve that was leaking. Instead of doing it all, Ainsworth was honest and told me there was no need for the tire rotation as my best tires are already in front. This is not the first time he explained why we don't need expensive work done. He always chooses to be honest instead. This type of service is hard to come by these days. HIGHLY RECOMMEND!!

If I could leave 0 stars, I would. HORRIBLE!! DO NOT GO HERE! Mechanic negligence and incompetence…read morecaused extensive damage to my car. I brought my car in due to a visual leak. Picked up my car with the check engine light on (was not previously on) and the tech unable to figure out why/fix it. He advised me he lost a wrench in my engine compartment, which I thought was a joke until it flew out from my car on the highway almost hitting the person behind me. I was told they would do some 'research' on how to fix the check engine light that wouldn't go away. Upon out running errands, my car wouldn't start and I had it towed elsewhere because Monro wouldn't take accountability for their careless work and they were downright rude. A new auto shop found there were 12 trouble codes, all due to the failed work done at Monro. They cleared and fixed 11 of 12, with the last one needing to be done by the dealer. I didn't have my car for weeks due to all the remedial work needed. I spent the last TWO YEARS fighting with Monro's insurance to get reimbursed for the thousands of dollars I had to spend elsewhere for remedial repairs. Customer service has offered nothing to make things right for my inexcusable experience - they refuse to refund me for initial costs after a hellish and utterly unacceptable experience. Also, they have staff leaving good reviews on Google, don't be fooled!!!

I have been going to economy oil to get my oil changes for many years now and today the guys there…read morewere unbelievable on how much they helped me out with things that were wrong with my vehicle. I'd like to thank Frank the supervisor there and everybody else that works there for their help. Keep up with the great job you guy do for the customers

OK, let's start this for you by saying that I've been going there for years and I've never had a…read moreproblem and that's why I continue to go there However I haven't been there in a while So I went there the other day and let's just say it's not as efficient as it used to be. Every time I've been there, I've been in and out under a half hour and it almost didn't matter how busy it was I went there Friday, July 10 just after work around 4:30 when I pulled up there was two cars ahead of me. You can't really call yourself in economy oil change place when it takes almost 40 minutes before you call me up to the counter to collect the bill and you're not even done with the oil change yet. But that's not my biggest complaint My biggest complaint is, I could hear them talking about how they're having trouble with my car hood from the lobby and full disclosure. I've never had any trouble with my car ever in my life. This is not a situation where I knew that thing was messed up and blah blah blah. Negative Never had a problem with my car hood So then one of the workers there calls me up and charges me for the oil change and then immediately casually mentions that they're having a little trouble closing my hood, but should just be a couple minutes. As soon as I sit down, he calls me back up like immediately And says hey, come here let me show you. I'm not sure why he had me go sit down or tell me that something should only take a minute when he didn't have an idea of how long something would possibly take but that's another story I guess So I go back to where they're doing the work on the and I stand next to the at what they're talking about and they say they can't get the hood closed, but they're willing to take apart the to rectify the problem, but it's gonna take a couple hours Well, I didn't have a couple hours to wait so I told them that I'm all just gonna have to drive off and then they said well you can't drive like this due to the fact that the hood will pop open. I was a little discussing that they didn't tell me any of this until immediately after they charged me. I was super annoyed full disclosure. I'm not the best at controlling my anger so I just called my brother who and if this a big fix and if I can just drive it away. He told me not to worry about it and that there's a secondary catch and that the hood won't pop over and I can drive it away and he'll take care of it. Funny these guys didn't even know that Whatever I guess I'm just pissed that after they immediately charged me they brought up the issue. I felt like I shouldn't have been charged for the oil change considering my hood was completely fine driving in there. I would definitely not recommend going there in Glastonbury Connecticut due to the poor customer service They have my information do you think I've heard from them to see how my hood went or that they're sorry for the inconvenience..... nope Do not go to the Glastonbury economy oil change if I could give zero stars I would Brian Sulliman 860-604-1156 I never leave bad reviews so here's my personal cell phone number if one of them or the company wants to get a hold of me I'm not expecting anything though

Numerous repairs: fuel pump replacement, installation of a power steering tank and rear wiper…read moremotor. For a very busy shop, They made time for my emergency repair. ... Very good value for the services provided with high level of professionalism and attention to detail. Highly recommend this business!

Angelo and his team are always reliable, honest and as quick as possible. I take my Porsche there…read morerather than the dealership whenever possible - I much prefer their workmanship, attitude, and the price is often much better which is nice. Even if they cost more I would prefer imported auto center - they tell me when I don't need specific services, bring appropriate items to my attention and give me options, and are candid when there is something out of their abilities or comfort zone (certain cars have very specific tool needs or specialty bits that are impractical for anyone but a dealership, especially on oddball cars like mine). They would rather my car be repaired properly than make a few bucks off of me. Highly recommended!

They came to save my husband when his car died in the middle of the night on the highway! They…read moretowed it, identified the issue, fixed it, and price was reasonable. Positive experience and would use again for future needs.

Our motorcycle broke down on the way back from a car show. We called AAA and they dispatched…read moreGlastonbury automotive. The young man that picked us up was amazing, wonderful, respectful and genuinely personable. If all the employees were like him I recommend them highly. Prompt clean reliable. I wish I had gotten his name so I could commend him. Hope the boss reads this and knows who it is. Thank you so much for great service.