Level of service depends on which employee you talk to. I called in over the weekend to see if the…read morebattery I needed for my car was in stock, it was not. I was told I could come into the store to order the battery and it would take a week to get the battery in and they would install it. When I showed up at the store to place the order the story changed 180°. At the store I was told they could order the battery, but they were completely unsure when it would show up. They let me know if the warehouse did not have it in stock, the battery would have to be built. In addition, they would not install the battery if and when it showed up.

absolutely rude, and I agree with the other reviewer. it all depends on who you speak to. the…read moregentlemen you I first spoke to was great and he seemed to be new. then I spoke with what seemed to be a manager or owner, and all he did was go off on a sales tantrum, absolutely ridiculous. very very Poot customer service.

3 hours into my 13 hour road trip for Christmas, I ran over a screw, causing low tire pressure…read more Once I stopped for a bite to eat I realized it was VISIBLY low. I found this nearby O'Reilly, and thought I'd just get a Fix A Flat can and be on my way. The employee recommended a more intense tire repair kit with a plug to be shoved in to seal the hole. I was going to attempt it on my own, since that's what I do, but the employee was super helpful and offered to help me. He was amazing, and I finished up with my tire inflator to get the PSI up. My tire made it the remaining 10 hours, and the 13 hours back, and is still in great shape. O'Reilly was the best part of my road trip!!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Excellent service! Had several problems in the middle of a road trip including a flat tire and…read morecheck engine light kicking on. The employee, Josh, was a tremendous help. He took care of us on all counts and went above and beyond with service. Can't praise enough. Thanks for getting us back on the road, Josh. Highly recommend!!

Used online ordering because of pandemic. This worked fine but needed to return a gasket. Tim,…read more(asst.manager) at the Henryetta store, has problems with the return due to computer problems. I live out of town so he asked me to leave the part and receipt and would call when it was complete. I called several hours later to inquire about it and he said it was going to take some time and had 3 others with the same trouble. He called me this morning @ 7:20 to tell me I had to come back in with my card as the return receipt had 0000 for the last 4 numbers on the card. I printed the receipt again and it had the correct 4 numbers on it. I called back and told him where to look and he found it. He said I still had to come back in with the card. It wasn't until after I mentioned corporate office and notifying my mechanic that I would require receipts showing they did not use Oreills"s that he agreed to take the card over the phone. He asked why I was not going to use them anymore because he was handling it now. I explained, I called before I left town that I needed to return it and he said I had to print out the receipt 1st. I went home (out of town) and printed it and took it back the next day and then all the rest happened.They have lost a customer and the mechanic said that's why he uses Auto Zone in the next town except for emergencies.I wish I didn't have to rate their selection as I would give them all 1s 0s if I could.

First off it is now called Cyber Haven. If you can go anywhere else I would highly recommend that…read more I know there is not much, if any competition in Ft Smith so if you can go to Tulsa or Fayetteville, do that instead. They had my laptop for 5 weeks and never a call or anything. They couldn't fix the issue and wanted to sell me a fix that would have cost as much as a new laptop. Plus the only progress I would get from them was when I had to go in there and ask about it. The employees are nice but I cannot tell anybody to go there at all.

The owner needs to pay his rent. I went in for my phone repair and met a locked door, the landlord…read moresaid he'd unlock the business when he got his rent. Lol.

Mathew -led tech, was so awesome! Seriously. I came in with no notice and no speakerphone working,…read morewhich was getting really frustrating. I could not use FaceTime or any other speakerphone options which had been going on for well over a month. I took it to the AT&T store and they told me I would have to get a new phone. I thought I paid for insurance and when I went to claim it, they informed me I did not anyway, that's another matter. When I walked into tech daddy, Matthew was super friendly and helpful. Turns out it was a simple cleaning which he did right away and was so kind as I was embarrassed. I could have done it myself ‍ my iPhone 13 mini is back is business!

Nothing bad yet. They are working to replace a cracked screen on an iPad I punched. So, far they…read morehave helped to make me feel welcomed. Very friendly and walked me through the process. Update: tech daddy completed the screen replacement in the time they quoted me. My iPad was trashed and smashed. They made it look like new. Had me turn it on and make sure it was working correctly. I will update with after photos. The store is clean and smells great. I recommend them for any tech repair needs you may have.