DO NOT RENT HERE!! This place is is a fraud. So disappointed because we stayed at the Marriott…read moreBeach Club for 1 week. This makes Marriott Beach Club look bad for having a company like this as an option for renting. Never renting with enterprise in general again. We were instructed to return the car with half a tank because that's how we received it. As a courtesy, we filled it up a little more than half way since the place we got gas was 15 minutes away from the hotel. We were charged $20 for returning the car at a quarter tank which is completely false. Yes.. it's only $20 that they overcharged us for but it's the principle behind it. If they scammed us out of $20, who knows how much they've scammed other customers. We only drove the car for 141 miles the whole time we rented and have our bank statement for how much gas we put in the car on the day we returned it. They refused for us to send proof. Customer service sucks too. The girl who answered was already iterated upon answering. The guy at the desk seemed busy so he said to just drop off the keys in the box. BIG MISTAKE. We should have waited for him to turn on the car and look at the fuel gauge with him. Either their staff is very careless and didn't look at the fuel gauge correctly, or they took the car for a joy ride at the expense of the customer. We're not one to complain, but this company is ripping people off. I'm sure they've scammed others before us and people haven't caught it or don't care to go through the hassle. Bottom line.. as frequent travelers, we're not renting with enterprise again and encouraging our friends and family to not rent with them.

Rented a car for one day and was charged for 2 days! I have a time-stamped return receipt from…read morevalet parking, still they don't accept it. It's not about the money...it's about how you feel. If you rent a car here...just be ready for some unexpected sh-t to happen. For past 3 month I'm after my money. Good luck with your vacation!

Waited an hour for the new manager George to finish with a client. Slow service. Ended up not…read moregetting a car. Terrible experience.

Makes spending money a breeze. Kohl and Anne were the best, professional, friendly, and very…read moreknowledgeable. I would not rent any place but here. These two employees are top notch.

This is a cute and small rental car location. It can be a little hard to find, but I love that…read moreAulani has a car rental location. The hours are very minimal for when it's open. However you can do a night drop with the keys at the front desk. Overall the staff here are very friendly and helpful. They even drove the car directly to me. If you want to explore the island, I 100% recommend this place!

On July 9, my adrenaline went skyrocketed because I was on a very time constraint to get from…read moreAulani to Kualoa Ranch, which is on the east side of the island. Back in February, at the time of booking, I was confirmed by Aulani booking staff that there would be someone at Alamo at 7:30 am to assist with car rental; thus, I kept by reservation at Kualoa Ranch UTV Raptor tour. To my shocking, two days prior to my car rental, I happened to find out that was not the case-Alamo does not open until 8:00 am. Whether there was a miscommunication between the two agencies, I was under great stress that 8:00 am processing paperwork and checking rental car would indeed delay my drive to Kualoa Ranch, and I would lose the tour experience and refund. But to a kind customer-in need saver, Nico, one of the Alamo staff was so thoughtful and compassionate to go out of his way to help get all the paperwork completed prior to business hour, so that I can be on the road immediately. My family and I were truly grateful for his kindness, empathy and unselfishness of his non-work hour to help get us to our first time experience at Kualoa Ranch excursion. If it wasn't for Nico, we would have probably missed it because that weekend just so happened having a fair next to the ranch, and there were so many cars. Nico, I hope you have an opportunity to see this review. I want to thank you again for all that you have done. Our summer highlight was really the experience of riding on the UTV Raptor and touring around the breathtaking view of the ranch, valley, and ocean. THANK YOU!!!!

We were picked up at the airport and delivered to our resort and then handed the keys to the Honda…read moreOdysseys. At time to leave they met us at the departure gates and they picked up the vans from us there with no hassle. it was a great service and sure made it easy on us.

Amazing service--truly white glove! Omar met me right at the baggage claim exit, so I didn't have…read moreto deal with the long rental car lines. He even dropped me off at my hotel, where my Range Rover was waiting for me in valet the next day exactly as arranged. The car itself was a showstopper--fully upgraded and a real head-turner. Pick-up was just as seamless: they collected the vehicle directly from my hotel valet and later dropped me off at the airport. Every step was smooth, friendly, and accommodating. An outstanding experience from start to finish--I highly recommend renting from 5V Motors!

I have rented cars from this location before, and they have been good experiences overall, but this…read morepast experience where I rented a car from Enterprise Waipahu for three days was not a good one. My car was at Les Brodie Waipahu for repairs and the manager at Lex Brodie promised to pay for the first day of car rental. There was however a mix up and poor communication, and this has happened before, so I was charged for one extra day. I tried calling today, Saturday and waited on the phone for someone to pick up, and finally after a long wait, someone did, the manager Jorge. I explained to Jorge the situation, but he was not friendly nor helpful, I kept trying to have to tell him to call Lex Brodie and talk to them and fix this overcharge. Should've he have thought of this himself? So, I am still waiting for the accounting department of Enterprise Waipahu to refund my money and I hope they do. Depending how this situation is handled will determine if I will continue to rent cars from Enterprise Waipahu.

Poor communication. When I picked up a rental due to accident repair, Enterprise verbally…read moreconfirmed with repair shop I was approved for upgraded vehicle. After having rental for over 1 week, Enterprise calls and tells me I'm responsible for upgrade as repair shop is not approving upgraded rental. I had to call repair shop instead of Enterprise doing what they should be doing since they (Enterprise) confirmed vehicle size when I picked up rental. Enterprise did have initial notes that I was approved for upgraded vehicle when I picked up rental. Some where from when I picked up my vehicle and having for a week or so, there was a communication gap. I was left trying to fix it instead of Enterprise reviewing what was told to them initially and acting on that.

Super fast, friendly atmosphere. I was in and out of there in less than 30 minutes. Needed to get…read moremy keys programmed because someone stole my key fob and was looking for my car. They were able to help me so now whoever stole my key fob can't steal my car. Would definitely recommend these guys to anyone 10 out of 10 would go again.

We had a mishap with the key fob not working while we were at the beach on the east side of the…read moreisland. When we realized it wasn't working, we immediately opened up the fob and found old looking corrosion inside around the battery area. We put a new battery in it and left it open to dry out (if moisture had gotten in it). After troubleshooting to no avail, I called the company and they sent someone out charging a $75 "roadside assistance fee" where a representative brought out a spare key fob. Unfortunately, the replacement fob did not start the car (or even unlock/lock the car). The representative was friendly, but not knowledgeable on other troubleshooting steps to get us back on the road. With the replacement fob taken apart (to swap/replace the battery) the original fob eventually started the car. We even tested it further by turning off and on the car a few times to make sure the old fob was working again. We then drove the vehicle to our next destination, and when we went to leave the car wouldn't start again... we made the most of it and had dinner while further drying out the original fob to see if that would help. In the meantime the company sent a replacement vehicle (at no additional charge). When the rep went to start the original car, it stated right away. The following day, I received a voicemail to go over the additional replacement fob and roadside assistance charges. The voicemail said to reference the email and/or call back for questions. I never received the email after 10 minutes of checking, and then I got a large credit card notification; $350 for the damaged key and $75 for the roadside assistance. I didn't appreciate being charged without being talked to first. When I immediately called back to politely ask some clarifying questions, the person on the phone was very rude and raised his voice to me and my wife. Given that the original fob appeared to have prior water damage and the fact that it did start the car (after drying out, replacing the battery) it was disappointing to be charged $425 for something that may, or may not, have been our fault. And to then be yelled at for asking questions. At the end of the day, the whole ordeal cost us valuable vacation time, added stress, and drastically altered our plans. The car rental itself was affordable but the first car we ended up with was older and a little dingy.

No complaints at all about this place. The car was ready when we got there and the guy was super…read morenice and helpful. Pricing was fair, especially given the crazy rental car pricing on the island right now. Return was even easier, the guy wasn't there and told me to just leave the keys on his desk when I called him. Ha! FYI, it's located inside of a Midas if you don't see it.

We called ahead to pick up a rental car and were told to be there before 3:00pm. When we got there…read moreat 2:30pm there was no one there so we called and the attendant answers and said he was 15 minutes out. 25 minutes later he comes and takes another 20 minutes to check us out. I guess they just don't do enough volume here. We'll be hitting up Enterprise in Pearl City next time. Be aware as of May 2020 there is a lot of construction going on but you can still easily get to this location.

4:38 Barry was great, easy…read more to work with and communicate via text. Car quality was beyond words...a definite head-turner and the best way to tour the island in a convertible. The icing on the cake was cruising in a BMW M4 Series in black with the light interior. The pick-up location was conveniently located steps from our hotel. Would definitely recommend. We'll be going through Barry on our next visit to the island. Mahalo for the sweet and priceless memories!

Rented a car from Barry, car was great but Barry was over an hour late and expected us to stay with…read morethe car. Got angry at us when we decided to drive around.

Thank you Kyra (I hope I remembered her name properly) and Enterprise Waipahu for my rental while…read moremy bumper was getting fixed. They came to the body shop so quickly I didn't wait long. They also provided me with a sweet 2024 Prius that made me want to ditch my own car. Loved it! Everything was quick and convenient.

Another WOW experience! From the timeliness of shuttle pickup from the body shop, to check-in and…read moreintroduction to my rental, these guys were on point and so very friendly! First thanks goes to the lovely worker Palani (?) who kept great company during my ride back to Enterprise store. Vehicle drop off at Baba's Auto Gloss was at 8am, and within 10-12 mins, Palani was there with a huge welcoming smile to pick me up. Super full of Aloha Spirit dat one!! Haha :) Second shuttle ride from Enterprise to Baba's to grab my car was great, too. I forget the driver's name, but we had a nice conversation about life and our kids and how it is living here in Hawaii these days. Super down to earth, friendly peeps! Me being an old school type of gal, I really appreciate friendly face-to-face interactions with REAL people. Hopefully I won't need a rental any time soon, but if I do, I'll be sure to use this location as they have always been so kind to me. Thanks Waipahu team! :)

IYKYK! Just in case you don't..GOD blessed me with an opportunity to check an item off my bucket…read morelist..DUBAI!! Dubai is absolutely amazing. There is so much to experience and the shopping was so much fun. The dessert safari was an experience like no other. Not to mention..The Dubai Museum of the Future, Dubai Miracle Garden, Burj Khalifa, Sharjah, The Frame and so much more!! Just a beautiful place. But...the added bonus was the amazing travel agent we had..Linda ensured we got a huge bang for our money. She ensured we stayed at a five star hotel and all our requests were met. She went above and beyond to make our trip enjoyable. We had to stay two extra days due to weather in NY, couldn't fly into JFK, no complaints from me..two more days in Dubai just meant more shopping!! Linda ensured we were able to stay at same hotel and did not hesitate to go the extra mile to get us discounted room rates!! Linda puts her clients first. I totally recommend Fly Buy Faith Travel for all your traveling desires. You will not be disappointed!! My only dilemma is...where to travel next!! Big shout out to Linda and the amazing job you did for my first Dubai experience!!