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    Oak Hill Terrace

    3.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    5 months ago

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    Linden Grove-Waukesha

    Linden Grove-Waukesha

    1.0
    (5 reviews)
    1.4 mi

    My mom needed post-fall rehab. Whether in the Linden Grove Waukesha short-term rehab or in their…read moreLodges, the care by aides was terrible. Mom was not able to walk unassisted; aides would leave her laying in bed for hours. Continuously short-staffed, the facility routinely relies on contract help. Once upon requesting help to use the rest room, a staff person helped her sit up / perch on the side of her bed w/ feet dangling, then got called away; Mom sat like that from 9 am-3 pm. More examples... Mom expressed urgency to use the restroom; they told her she was too big to handle and that she should hold it or just go in her diaper and they would clean her up later. She had no other option than to go; the aides left her in her waste for 6 hours, starting a horrible skin infection from which she never recovered. Initially, she could use the restroom with help; however, it was routine for "busy" aides to let her sit on the toilet for an hour or more. Aides also did not help her re-position her clothes nor wheelchair for easy transition from the toilet, causing her anxiety. Mom heard staff talking about her in the hall and then - to her face - aides called her a moose. Aides would also place her phone and picker-upper stick so she couldn't reach them. Mom was initially tested for her glucose levels before each meal; once she was moved to the Lodges, they stopped checking her glucose because they said they had no standing orders - and administered insulin anyway, dropping an insulin-dependent diabetic's glucose to a level of just 60 on multiple occasions. They also said they didn't have staff with the credentials to take her glucose levels regularly. At least twice, Mom did not get her breakfast until noon and, many times, got cold meals. Mom had only 6 lower front teeth left and needed mechanically-assisted meals - she could not chew meat, for example. However, she got chicken and hamburger that she couldn't chew so she was slowly starving. She lost 25-30 lbs and became very weak within about 90 days. Mom was forced to leave short-term rehab because they said she didn't need daily PT/OT; they felt three times/week would be beneficial. But that was mysteriously dropped once she got to the Lodges. Mom said she never saw a doctor in the three months she was there. It is a mystery as to why there were no orders for glucose testing for an insulin-dependent diabetic nor for the OT/PT that staff said would be helpful and provided. Note: the directors of nursing seemed very capable, but the day-to-day care was unprofessional and disrespectful unless it was a contract staffer. We asked the directors of nursing to check in with Mom; however, Mom feared retribution from floor staff and did not share all the details of her negative experience with the aides. After sharing about one employee, the directors confirmed the employee was a known problem but felt they had to keep her due to being so short-staffed. The last few days of her stay, aides left Mom in bed 24/7. She was schedule for transport to an assisted living facility at 1:00 pm. That day, aides did not get Mom to the bathroom all morning. They threw her belongings in a clear plastic bag vs. using her suitcase, brought her lunch late (needed to accommodate the transport), and refused to pack her CPAP machine. They said they planned to leave her parked in her wheelchair in the lobby for two hours until the transport driver got there. During Mom's stay, she became depressed. Her mental state and memory declined; upon reaching the assisted living facility, she had tremendous distress resulting from Linden Grove. She lost the ability to mobilize a new wheelchair, had multiple significant skin infections caused by negligent personal care, and was physically debilitated. Altogether, it is clear to me that Mom's stay at Linden Grove was exceptionally detrimental to her physical, emotional, and mental health. In my opinion, the deterioration of her health as a direct result of Linden Grove's negligence ultimately precipitated her premature death. Bottom line: do not allow anyone you care about be placed in this facility.

    Negative stars!!!!!!!! In my opinion and experience,…read moredealing with Linden Grove Communities-The Courts Waukesha was like a nightmare that never ended, the worst two years of my life. The memory care unit has the most vulnerable residents and I have seen animals treated better. I have a full-time job, but this quickly became my second and not as an employee. I wish I could have had the opportunity to move my mom sooner. There are better places out there. Like countless others, It was one of the hardest decisions I had to make for my mom, placing her care and giving blind trust to strangers, but boy did they sell me in the beginning. I quickly learned how poorly it was managed, starting at the TOP, a constant revolving door of staff, never knowing who is in charge. The caregivers that cared were left without the proper tools or assistance to do their job. Overworked, underappreciated and ultimately many left throughout this time. The others seemed to be there just for a paycheck, more interested in their smart phones than the residents. A certificate of any sort is not required to work in a CBRF facility. I could list all the terrible quality of care issues and occurrences, but this review would be even lengthier so here are just a few. When I couldn't be there to do ALL of the care for her, she was left without being provided basic daily needs. My biggest issue was her medication not given when scheduled or sometimes at all, leaving her in a state of fear and agitation. She would be left in the same clothes multiple days in a row, not being provided a weekly shower which resulted in a horrible peri-area rash. It was only treated daily if I was there to apply the ointment. Meals not provided on time and often served cold. (I regularly helped serving) Her room was not cleaned, bedding changed, or laundry washed. I was constantly informing management, filing grievances as to what was happening and the horrific things I witnessed, including documentation and pictures. There was never any accountability, just excuses and finger pointing. Be patient I was told, give the new director of nursing and charge nurse time to get acclimated and implement the procedures. Instead of that happening, there was just a revolving door of both, each trying to reinvent the wheel without follow through. It got to the point where I didn't know where else to turn so, I contacted the state. That helped for a hot minute and then it was back to business as usual. Their mission statement "We strive to bring dignity, vibrance, and love to the lives of older individuals and the families we serve throughout the Midwest." My mom was not treated with dignity, I don't know how they sleep at night or are even able to continue to operate. They should be ashamed of themselves.

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    Linden Grove-Waukesha
    Linden Grove-Waukesha
    Linden Grove-Waukesha

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    Linden Court-Waukesha

    Linden Court-Waukesha

    1.0
    (3 reviews)
    1.3 mi

    Negative stars!!!!!!!! In my opinion and experience,…read moredealing with Linden Court Waukesha was like a nightmare that never ended, the worst two years of my life. The memory care unit has the most vulnerable residents and I have seen animals treated better. I have a full-time job, but this quickly became my second and not as an employee. I wish I could have had the opportunity to move my mom sooner. There are better places out there. Like countless others, It was one of the hardest decisions I had to make for my mom, placing her care and giving blind trust to strangers, but boy did they sell me in the beginning. I quickly learned how poorly it was managed, starting at the top, a constant revolving door of staff, never knowing who is in charge. The caregivers that cared were left without the proper tools or assistance to do their job. Overworked, underappreciated and ultimately many left throughout this time. The others seemed to be there just for a paycheck, more interested in their smart phones than the residents. A certificate of any sort is not required to work in a CBRF facility. I could list all the terrible quality of care issues and occurrences, but this review would be even lengthier so here are just a few. When I couldn't be there to do ALL of the care for her, she was left without being provided basic daily needs. My biggest issue was her medication not given when scheduled or sometimes at all, leaving her in a state of fear and agitation. She would be left in the same clothes multiple days in a row, not being provided a weekly shower which resulted in a horrible peri-area rash. It was only treated daily if I was there to apply the ointment. Meals not provided on time and often served cold. (I regularly helped serving) Her room was not cleaned, bedding changed, or laundry washed. I was constantly informing management, filing grievances as to what was happening and the horrific things I witnessed, including documentation and pictures. There was never any accountability, just excuses and finger pointing. Be patient I was told, give the new director of nursing and charge nurse time to get acclimated and implement the procedures. Instead of that happening, there was just a revolving door of both, each trying to reinvent the wheel without follow through. It got to the point where I didn't know where else to turn so, I contacted the state. That helped for a hot minute and then it was back to business as usual. Their mission statement "We strive to bring dignity, vibrance, and love to the lives of older individuals and the families we serve throughout the Midwest." My mom was not treated with dignity, I don't know how they sleep at night or are even able to continue to operate. They should be ashamed of themselves.

    Not only is this facility unclean but the care is minimal if not neglectful. The basics of insuring…read morewater intake is good and toileting is on a regular schedule. Frequent constipation and infections occur. The nursing staff doesn't return calls and in fact, after our family member died in Hospice Care, we never heard a word from anyone. It was as if she never existed after being at their facility which they sold us as "like home" for a few years.

    Cecelia Place Assisted Living

    Cecelia Place Assisted Living

    1.6
    (7 reviews)
    5.8 mi

    Mike/Michael does not pay employees. Terminates new employees via text message after 2 weeks…read more.. before payday then never mails promised payment. Tries to intimidate former employees with threats of an attorney contact after a family member posted on their private FB page regarding the missing wages and encouraging negative reviews to warn other potential employees of these risks. I would be very leery and suspicious of whatever operations are taking place here.

    I rarely saw the same staff members twice. If I did, they were exhausted, burned out and upset…read more When I would visit, it was difficult to find anyone at all. The hallways poorly lit, my mom's room filthy. My mom wears Depends. I'm not sure anyone ever helped her change them. If they did, they were left in the kitchen garbage, and the entire apartment smelled like urine. We cleaned up feces ourselves. The carpet was rarely or never cleaned. My mom had an odor and her clothes looked filthy. The plethora of group activities, and services like the Beauty Parlor were spotty or non existent. Communication horrible. The administrator, Mike Postin, was rarely on the premises. Phone calls rarely returned. Billing inaccurate, and inconsistent. If there was ever an issue, it always seemed to be my mother's fault. We have since moved her to another facility across town (basically the same price). She looks bathed, her hair is done, clothes are clean, involved in activites, room is spotless. She is THRIVING. Do your homework. We are so sad that we left here here so long.

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    Cecelia Place Assisted Living
    Cecelia Place Assisted Living
    Cecelia Place Assisted Living

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    Oak Hill Terrace - assistedliving - Updated August 2026

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