Friendly residents, perfect community environment with tons of activities, the food is amazing…read moreincluding Chef Tonya recently receiving recognition by the Journal. I work here and I love it!!

A very nice assisted living place, it's pretty big, new, clean with attentive well trained staff…read moreand a nice schedule of social and entertainment events for the residents. There's a pretty little aviary here, which is a nice touch.

Poor food, unqualified staff, money hungry operations Locked…read moreout of living area at 8 pm One star is generous rating

Another nice new senior living space. A little underused right now, but they have a good social…read morecalendar already in place (this is how I judge these things), and although a little short staffed I'm impressed with the ones I've met. Good parking for residents and visitors, the grounds are green and pleasant.

We had visited many facilities before finding Lakewood. Our family couldn't be happier with this…read moreone. The staff is caring, experienced, loving and their communication to family is phenomenal! We can go home at night and sleep well knowing that our loved one is cared for and loved. They have activities all day long for the residents to participate in that keeps them engaged. You don't EVER find nurses/staff congregated together talking or ignoring residents, which is exactly what we saw at other facilities. Their rooms and facility itself are clean and beautifully cared for and decorated. The food makes our loved one feel at home with beautifully prepared meals that she says taste as amazing as they look. If you are looking for a place that will treat your loved one like their own parent, look no further!

Our family's experience with Brookdale Brookfield Woelfel Road over the course of nearly four…read moremonths (summer-fall 2025) was mixed. While there were some positive aspects, significant concerns about staffing, communication, and quality of care ultimately led us to move our mother-in-law to another facility. On the positive side, the food was very good. Residents were offered choices and could eat in a restaurant-style setting, which she genuinely enjoyed. Additionally, some staff members were exceptionally kind and went above and beyond in their care. However, there were consistent issues that impacted her well-being. Planned activities were frequently canceled due to staffing shortages. Because she is not mobile and requires assistance to attend activities, she often depended on staff to inform and help her participate. Without regular family advocacy, she was not consistently included. About a month into her stay, she was moved from a shared dining table with other residents to sitting alone--this occurred on her birthday. Given that she was adjusting to a major life transition and grieving the recent loss of her husband, this change was especially difficult. During her stay she was not consistently being taken to meals and lost a lot of weight in a short amount of time. We also observed concerns with staff presence and responsiveness. At times, staff appeared disengaged, sitting on phones or eating in common areas, making it unclear whether they were on break. Staffing levels seemed particularly limited during evenings and weekends. More concerning were issues related to personal care. During her stay, she lost 10 pounds and experienced multiple UTIs. There were several occasions when my husband arrived in the morning to find her still in the previous day's clothes, in wet incontinence garments, and with soiled bedding. While staff sometimes stated she had "refused" care, we were not confident that consistent or sufficient efforts were made. The call button system was also problematic. It required residents to hold the button down for an extended period before activation, and response times were often delayed. Some staff members were unfamiliar with how to properly reset the system so my husband had to show them how to use it. Although we requested the simple old style call button, we were told none were available, despite observing newer residents being given the old style buttons. We also encountered issues with missing personal belongings. A gold chain was replaced with a non-gold one, and a new TV remote went missing. Additionally, our mother-in-law reported that a staff member asked her to write them a personal check, which we immediately reported. Another resident nearby also reported missing cash. As her condition declined due to UTIs, she required the use of a Sara Stedy transfer device. We had to purchase this equipment ourselves and train staff on how to use it, as they had not received prior training. Eventually, we were advised to move her to memory care for more support, but instead we chose to relocate her to another facility. Since moving, her condition has improved significantly. She has regained strength, is walking short distances, maintaining her weight, bathing regularly, and is consistently dressed and cared for. While there were some compassionate individuals on staff at Brookdale, our overall experience did not meet expectations for the level of care being provided, especially since we were paying for the highest level of care. In speaking with long-term residents, we also heard concerns that the quality of care has declined over time.

I have a loved one that has Parkinson's and Dementia so I has faced last September 2020 with…read morefinding a facility to meet his care needs. I chose Brookdale Senior Living/Capital Drive - Brookfield for his long term assisted living care. I was impressed with the intimacy of the facility because they only has 24 residents and they specialize in Dementia Care. Their staff is caring, attentive and they get to know each persons individual needs. They know my voice when I call and they are respectful to both his needs and mine as his caregiver - Are they perfect NO - Do they make every effort to take care of any situation and communicate - YES - If I had to do it all over again I would still pick Brookdale - Their Staff is the BEST

avoid this service. I was searching for a specific facility and when I clicked through I ended up…read moreat Mom. I was very clear, crystal clear I was only interested in the one location. next thing I know is I am getting responses from a number of facilities. I told them the situation and all seemed to understand that A Place for Mom just sends your information to whomever they want. Don't fall into this rabbit hole.

I would discourage anyone from using this service. Once you seek their help, they will never leave…read moreyou alone. You will be getting phone calls and emails from them for life.

My Dad needed a memory care facility and I didn't know where to start. Little did I know there was…read morea facility close by us that was exactly what we needed. It is a very scary sensitive time in your life when you're having to find devoted care for a loved one. They answered all of my questions in a very patient caring manner. I highly recommend you give them a call if your loved one needs full time assistance.

Our 94-year-old mother had been in an assisted living facility for 3 years, and her decline made it…read morenecessary to move her into a memory care facility. After a few weeks there, we got hospice involved. We chose Compassionate Care because they already had a nurse coming to the facility on a daily basis. We mistakenly thought that this would mean that it would be a smooth transition. We were wrong! While the nurse was pleasant and was able to get equipment moved in in a timely manner, we were VERY disappointed that they did not communicate and coordinate the necessary pain relief medications our mother needed. There were unnecessary delays in obtaining and starting the drugs, and getting them up to a level where they actually did any good in relieving her pain. I literally had to INSIST that they up her dosage! Having gone through similar situations with our other elderly parents, my siblings and our spouses are agreed that we absolutely cannot recommend Compassionate Care - Amedisys to care for a loved one. A not-for-profit like Hospice House in Pleasant Prairie would be a much better choice, and they did an outstanding job 12 years ago for our father.

From the owner: We provide high-quality hospice care in Brookfield, wherever you call home. Hospice care gives…read morepeople facing a terminal illness comfort and a better quality of life. Your personalized care plan may include nursing care, pain and symptom management, hospice aides, emotional and spiritual support, and more. We're here for you 24/7, with a strong commitment to quality and patient satisfaction. We're also here for your loved ones, offering social work services, respite care and bereavement counseling. Hospice costs are usually 100% covered by Medicare, Medicaid and private insurance for eligible patients. Tell us your goals and wishes. We're listening. Call us today to find out how Amedisys Hospice Care in Brookfield can help.

When we originally interviewed for placement of one of our loved ones into this facility, they…read morementioned this sound therapy that they were going to implement. I was there for six months. There was nothing like that going on. It's all a farce. This place is a shit hole.

Absolutely amazing! Beautiful spot with phenomenal staff! The food and accommodations are second…read moreto none.