Joel Castaneda & the staff are truly amazing. The true definition of caring customer service. I…read morewould recommend them to anyone and everyone.

Leroy and Agatha Weeneyscab are the owners of this place. Really good experience except we had a…read moreservice for a two year-old here and it ended up in their toilet. Awesome place just stinks really bad and it hasn't been cleaned in a while.

When my dad passed away, the female who made sure our family was pleased with how he was presented,…read morealso made the process a little easier just by being so attentive. She made sure every wish was granted to the best of her abilities from the moment we walked in to visit on the day of his wake to the time we said good bye. Words could not express how appreciative I was for everything going so smoothly and especially for how comforting she was. Currently, there is a family friend being laid to rest and my mother is unable to attend the services. 48 years, she's looked for him and when they finally reconnect, he's called home. Needless to say she is devastated and trying to hold herself together the best she can. The man answering the phone (I guess in embalming), I am assuming has grown irritated with her many questions and attempts to contact her friend's children because I heard his tone and the things he said to my mother this morning when she tried one last time to catch one of the kids in passing/leave her number so they may call her. "I already told you. The obituary won't be out until next week. We have a weekly news paper here. You've called and called. I told you I would send you an obituary. I don't control the news paper." Now, imagine he's saying it in a sharp, passive aggressive tone. Those words may not seem harsh when you just read them, when your heart is broken and are calling for comfort, they are. She's been crying her eyes out for the past 30 minutes, sad because of her friend, feeling bad because she can't make it, and now, feeling like she's done something wrong for the man to talk to her the way he did. With tears rolling down, she said, "I thought they were supposed to be soft spoken because the people calling are usually grieving." I told her, "An a**hole will be an a**hole. Let him go about his unhappy life and try your best to remember today is about Punch and all the great memories you had, and that moment when y'all finally found each other again." She had even confronted him, saying, "Sir, you don't have to speak to me that way. I'm 73 years old and I lost my friend." He continued to speak over her. When it comes to their abilities, I believe this place does a great job. Customer service...I guess, just make sure this guy stays in the morgue and doesn't touch the phone cause the guy made my elderly mother cry today.

We got a phone call from the police that our mother had passed in her sleep. My brother lives hours…read moreaway, and I live out of state. With a small town, we didn't realize that there was no coroner. By local default, she was taken to Charlie Marshall. Trying to process it all, and confused and dazed with how, what, and where, we also had some concern that she was already at a funeral home. To us, that meant a commercial company was going to start preying on our distance and tallying up fees. I called on a Saturday I think. Come to find out they were closed, to have employee appreciation day. Wow, that alone - funeral home taking time to support their employees. But stil. someone called me back that same day. Immediately kindness and compassion and confirming contact on Monday. The funeral director, Aaron James, called the following business day. When Aaron realized what situation we were in, in my opinion, he went from Funeral Home Director, to guardian angel. He called during his own personal family time to check on us. He helped us to expedite processes with information that helped us tremendously. Things we couldn't even find online when we were frantic for options, and thought we'd be caught up legalities and red tape that neither of us knew how to navigate. Aaron helped us take care of everything while we were able to gather ourselves, and for my brother to get to the area. While treating our mother's body with dignity and grace. Above and beyond doesn't even come close to explaining what Aaron James, and Charlie Marshall Funeral Home staff did for us. They still called to check on us afterwards. Companies and people like those affiliated with Charlie Marshall FH are rare these days. We cannot thank them enough. Life long warmth and gratitude to handling us like people that needed help, guidance, compassion and kindness.