I have been seeing Dr. Milnar for years. This is a top notch office and a caring and knowledgeable…read moredentist. I would highly recommend.

Dr. Franco put a crown on an upper back tooth. I had pain that did not resolve so I returned to…read moreher and she made an adjustment. She said if I continued having pain to return in a couple of months. It was clear that same day that the problem was not resolved. I didn't want to wait a couple months so I found a different dentist. He made 4 adjustments over the period of a year, and I continued to have pain. Finally, he said he needed to remove the crown to see what was going on. It turned out that Dr. Franco had left decay under the crown. The tooth was very irritated so he put a temporary on with the hope it would quiet down. It did not. Ultimately, he had to pull it. I wrote to Dr Franco and asked her to return the money that I had paid for the crown, and to pay to replace the tooth. She returned the money for the crown, but she did not pay to replace the tooth. The letter she sent with the refund said "as a courtesy" she was refunding the money. No apology, no acknowledgment of the decay she left under the crown, and no acknowledgment that I lost the tooth.

To give this Dentistry by Design a 1-star rating is very generous on my part. This is a horrible…read morevendor on so many levels. I obtained a treatment plan and the cost of this plan from my dentist in Florida. Since there was extensive work required the amount of this plan was very high. Before, I committed to starting this treatment, I was going to obtain two more estimates and obtain additional treatment plans. Dr. Rizvi is a dentist in my insurance network. Although I had been to this facility in the past, I was not overly impressed with it. However, in reviewing Dr. Rizvi credentials on the website, I was impressed with him. I was led to believe from his website that he could do the extractions and do the implants. I emailed Dr. Rizvi from Florida and told him I wanted another opinion and could he give me an opinion and a treatment plan. Dr. Rizvi agreed to meet with me and said this visit would be of no charge. Not only did he charge me for this visit he did not give me a treatment plan and an opinion. His solution was to make referrals to an oral surgeon for extractions and a periodontist for implants. I declined his referrals as my current periodontist would do the extractions and implants. I went in for a cleaning at Dentistry by Design. The hygienist was planning to do x-rays which I declined, and I explained to her that my periodontist had done x-rays and in the past week and that I had paid $596 for this work. I had given Dr. Rizvi a flash drive of these x-rays. She appeared to be miffed at my refusal for x-rays and asked the dentist if she should proceed with the cleaning without x-rays. She did proceed with an abbreviated cleaning as it only took 15 minutes, and cleaning usually takes about 45 minutes to an hour. I emailed Dr. Rizvi and requested that he not invoice my insurance. I explained to him that since the hygienist had done such a shotty job, I was going to have to have them recleaned. Dr. Rizvi did not call me to further discuss this matter, but he did bill my insurance company. Not only did they invoice the insurance company, but the explanation of benefits showed that they showed a tax on the service. I called the business agent and told her I did not think taxing me for this service was legal. She assured me that it was legal. I contacted my insurance company, and I was informed that I should not be taxed. I again called the business agent at Dentistry by Design, and I was told it was a provider free even though on the explanation of benefits it clearly states it is a tax. I again called the insurance company and was told that a provider fee was not legal if it was an in-network provider. The insurance company said they were going to file a complaint against Dentistry by Design. Another concern is with the appliance that was made when my front teeth were extracted. This appliance is poor fitting, and it is causing multiple sores in my mouth. In a recent visit to another dentist, she filed the appliance and so it fits better. A lesser concern is their poor communication with me. They were to call when my appliance was ready, which they never did. I had to call them and when I asked if the appliance was in, they said they needed to check and was told they would call me back, which they never did. I had to call them, and they told me it was ready, but I needed to wait to see if I could pick it up. Once again, I had to make another call about the pick up of the appliance. Another concern was bad information about pricing. I also inquired about the cost of crowns for my implants, and I was told $7,000 per implant. This seemed to be an extraordinary cost as most crowns range from $2,300 to $3000. I again questioned the fee and a different person said she thought the original quote was for a total implant even though when I questioned the first person about the crowns, I made it clear I was only talking about the crowns she gave me this very high quote. It should also be noted that my experience with Dr. Rizvi reveals that he does not do implants. It should also be noted the internet shows Dr. Rizvi as an oral surgeon, and yet he was going to refer me to an oral surgeon for my extracts. Mary Ann

I was in Minneapolis from out of town when I broke my tooth. Dr Rizvi took a same day appointment,…read moreand gave me excellent treatment. He knew exactly what to do to enable me to implant a tooth later. Both he and his staff were friendly and caring, even for a stranger like myself.

I'm sure not many people enjoy going to the dentist but when you have such a caring group to visit…read moresuch as the staff here, you won't mind because they take great care of their patients. I visited them this morning and was greeted warmly by the front desk. Before my check up I was given FULL detail on what was going to happen! This office is HIGHLY recommended!

This practice has been successfully serving patients since the 1960's. Two generations and then a…read morewonderful practioner took over in the past five years. What has never changed is the warm atmosphere, skilled technicians and top shelf dentistry. This last visit I had a cron started. Ick! The ick turned to great under the skilled hands of Dr Hoverson and her super hero assistant Shawna. I'm not going to wish a new crown on myself but if I need one I darn sure who I want to do it!

Dr. Weber was great. She was kind and checked on me often. I had quite a few filllings and she was…read moreefficient and considerate. The quote I recieved ahead of time was spot on. I'd definitely go back! 1

GREAT SERVICE! As a young man, I do not like to say that I get anxious. Going into a dental…read moreoffice is not a desire of mine considering I have a couple cavities! Dentist VAROON and Dental Asst. YULIYA, went above and beyond to assure that I knew what steps they were taking and making sure that I was comfortable NOT BEING IN CONTROL. I will recommend Dakota Dental to any friends and family based on the service and smiles from the front desk all the way to the comfort of being in the chair.

I have been going to this dentist since Dr. Anderson's father was the dentist there. Since I…read morecontinue to go and bring family and friends, that means a great deal about how I value this dentistry. Oh yes. I have not always gotten exactly what I wanted or when I wanted it. At times I have felt that I was not being cared for as I felt I should have been. In retrospect, I realize that I am not always in a good, happy frame of mind. That alters my perception of what is, or did, happen. Also, caregivers have off days when their minds are elsewhere because of family deaths or illnesses, so they aren't in their best happy, kind, and caring frame of mind. I know this well, as I was an R.N. for almost 60 years, served in the Navy Nurse Corps for 35 years, and served in a combat zone during the Vietnam War.

The entire team at Sedation and Implant dentistry was great... from our initial consultation to the…read more2 separate days of procedures, the entire team was kind, understanding, patient and totally focused on our daughters comfort and well-being. We highly recommend them!

I've been seeing Dr. Thomas for over 20 years - he's the best. And my entire family sees him as…read morewell. All the hygienists have been great.

Dr Thomas is the best dentist I have ever had…read more Grateful for the elite dental care I have received JBE. Johnny

Who wants a root canal! Not me but I had to and I'm glad I found Valley Oaks Dental! Everyone was…read moreso nice! It's a very warm and inviting atmosphere.

My family all switched to this dentist because of a recommendation, and they were so right because…read morethis is the best place we have ever been by far. Everyone who works here is welcoming and friendly. They make sure you are comfortable and give advice in a way that does not seem condescending. I had an stress-free experience getting cavities filled last year by Dr navarro, he is attentive to all patient concerns and answering questions. He made sure it was as painless as possible. Dental hygienist Michelle is especially wonderful every time as well, she is always kind and compassionate, and takes care to make sure patients feel comfortable and safe. Her work is truly appreciated and makes a huge difference for a person with dentist anxiety. As someone with 6 oral piercings, i was used to judgment from dentists, but here my questions are answered with helpful information and without judgment. i highly recommend this location for anyone who struggles with dental anxiety due to fear of judgment or sensory issues !!

I recently moved to the area and was looking for a new dentist! I read a LOT of reviews and did…read moreresearch to find Heart of the City. I even changed my insurance to be able to check this place out! I absolutely was not disappointed. Plenty of parking available in the shared lot with other businesses in the building. The office is very inviting, clean, and organized. The staff has been top notch throughout all of my communication and visits so far. Major shout out to Jenna, who went out of her way to welcome me, learn about my needs/anxieties, and make sure that I felt at home and safe. She even offered local recommendations since I'm newer to the area. My favorite part of the visit was that they offered a menu of items to make me feel more comfortable in the chair! I chose a stress ball for this visit, but might choose additional items on future cleanings! Why not make it feel like a spa visit? HUGE shout-out to my hygienist, Eriel!! She was probably one of the best hygienists I've ever had. She was non-judgemental, sweet, kind, explanatory, and made sure I was doing well and comfortable throughout the visit. We had great conversation, and I felt like she had genuine interest in making sure I was in a good spot. I'd highly recommend her! Dr. Heidi Smith, was also very friendly and helpful during my exam! Lastly, I think they did an amazing job of being upfront and honest about cost throughout my visit. Anything not covered by insurance was very clearly articulated and I felt like I had full control of whether or not I said yes or no to the options. This is huge, because no one likes to be surprised with a massive bill at the end of your routine service. I can't wait to keep coming back to Heart of the City!

I would drive from another state for the level of service here!…read more Dr. Heidi & her staff are great.