I have been going to Dr. Gregory Nelson's office for the past 9yrs. He always takes his time with…read morehis patients, to make sure they truly understand what is going on with their care. His office staff are polite and in my experience, over the years when I needed something I received it with no problem. So yes I will continue to have Dr. Nelson as my provider. Also the physical therapy department staff just wonderful as well. Can not say enough great things about them.

The WORST doctor's office in the city. It's dirty and the equipment is old. They almost never…read moreanswer the phone, and they never EVER return calls if you leave a voicemail (like literally not once). When I finished treatment, I needed to get copies of my medical records and bills for a lawsuit, and it took A WHOLE YEAR TO GET THE RECORDS AND BILLS! Normal doctor's offices take one month! Also I think Dr. Nelson is in some kind of legal trouble allegedly

First they moved a year ago and never changed the address on the website.They don't send u a…read moremessage with info to ur appointment. I had to call them 50 times before someone picked up the phone.when I arrived over a hour late they acted like they weren't going to see I had to argue with them to let me go back there to see the nurse practitioner . she used the light off of her phone to check my throat. Then tells me the doctor only comes In Once a week and ain't here.dont waste ur time making an appointment it ain't a real doctors office

They are one if the worst doctors offices I've ever dealt with! When I first started going there it…read morewas fine but now it's awful! Dont make an appointment because you won't be seen for at least two hours after your appointment time. And when it comes to follow thru, they need a lir if work. They send prior authorizations with missing information which in turn takes an additional day or two to process so if you're in any real pain or need life saving medication expect to wait and or suffer. If your like me and stay on top of your business expect the attitudes to change towards you brother don't like assertiveness.

Dr. Bralow is such an amazing, highly knowledgeable doctor. He really listened to you about your…read moreissues and does what needs to be done to get you the best care. The front desk and nurses are so welcoming and friendly. HIGHLY recommend.

After building a relationship with Dr Scott over last 15 years means nothing when asking him and…read morehis staff to complete appropriate documents for LOA. Calls to office 3x's week for over 30 days are ignored. The management company overseeing LOA will not process claim until appropriate documents are received. Office manager and Dr Scott refuses to complete form without any follow up to patient or management company. It pains me to write this but it is simply the truth.

I will never switch doctors. If I can help it. She is amazing. I have never had an issue that this…read moreoffice couldn't resolve. The front desk works are friendly and informative. I would recommend this office to you and anyone who will listen.

I have no personal issues with Dr. Gardner; however, her staff is completely unprofessional. I have…read moreread reviews dating back to 2013 complaining about staff's negligence--it is apparent that Dr. Gardner does not care as it is 2019 and the issue has yet to be addressed/resolved. I have been a patient here since January and have been nothing but disrespected and inconvenienced. In addition to the blatant lack of professionalism in regards to the way front desk staff treats/speaks to patients, my employment/medical status is at risk due to lack of communication on staff's part--this came AFTER I followed up with the office twice (after not receiving the call backs I was promised) on two different occasions. People come here for help--not to fight and advocate in hopes of eventually receiving help (maybe). My well being has actually declined due to being a patient here, and having my hands tied as other PCPs are booked until the end of the year. PLEASE do yourself and your health a favor and choose a different PCP. I wouldn't wish this experience on anyone. In my field of work, I've seen parole officers provide better customer service than Gardner Medical Associates Staff. Don't expect any follow ups, phone calls, completed paperwork, or general help overall.

I went once and that was enough. 1. Zero respect for…read morepatient privacy. idk if she was a nurse, phlebotomist, or MA but she is the person who drew blood. First of all, this woman was watching a movie while caring for patients. Secondly, she was tending to a patient with the door WIDE open and everyone in the hall could hear the poor patient's business. Everything from her private health information to the infestation of roaches in her home was being discussed for everyone to easily hear. 2. The NP is racist. straight up medial racism. Nurse Raj attempted to prescribe specific medications to me based on my race. There is NO research to back his claim that my race is a factor in the specific type/class of medications I desired. 3. Nurse Raj took one look at everyone and decided to give the same advice without actually looking at each patient individually. The walls are PAPER thin. Just by sitting in the hall and waiting to be seen, I could hear nurse Raj give the same story about high BP and diabetes to patients before and after me. i also received the same lines. He never asked about how I take care of myself. I've lost 100lbs (and counting) through diet and weekly exercise and my bloodwork confirms I'm not diabetic or even pre-diabetic. Just another lazy provider who looks at you and makes assumptions. It was a garbage experience overall

I needed to take my oldest daughter to get a physical for a program I'm trying to get her in. It…read morewas at a really awkward time because the doctor's office she was going to (Greenhouse Internist) on Mt. Airy Ave. has just closed permanently the end of Dec. 2022. Luckily, I got her medical records and I'm following her physician ( Sue Maynard) to Mt. Airy Family Practice. Mt. Airy Family Practice is located in beautiful West Mt. Airy. Not hard to find with its red awning stating the name. They're still using the safety precautions for covid. You have to ring the bell to enter. A staff member greets you at the door with a series of questions. Have had your covid shot? Exposed to covid? Out of the country? Waiting for covid results? That sort of questioning! And you must wear a mask! Once you get past this, you can enter. They were pretty efficient with the registration process, and taken in to be seen pretty quickly. My daughter has special needs and they were great and patient with her. Special thanks to the young lady that took her blood and gave her a flu shot. So sorry I didn't get her name. Sue Maynard (nurse practitioners) was great as well. Filled out the necessary paperwork that I need with no problem. The only issue is they never mentioned the $15 fee for the paperwork until I was about to leave. I do understand these fees, but please be upfront about them. So glad to be following this practice.

I really like this family practice. I was in need of a new primary provider and this practice is in…read moremy neighborhood. I was impressed that they do lab work right in the office and call also help with OBGYN needs as well. They also have an online portal where you can see lab results and message the provider about questions or request an upcoming appointment. I am also really impressed with the NP who helped me with a physical and vaccinations for school.

Happy to see a professional medical team in this area. The facility is clean, orderly, swift and…read morecordial. Assesible parking, safe and quick.

I have had this company send collections people for me after I have already paid my bill...I have…read morenever not paid at time of service and this has happened multiple times and I would highly recommend not visiting any of their facilities.