Today I went in for an oil change on my 2018 Toyota Yaris (had 1:00 appt. arrived 10 minutes early) and did not leave until after 3:00. Four people came in after me and received service and left before me (all men-1 black and 3 whites). I don't know why/how this happened but I was very upset about it. The ladies on front desk were very apologetic even though it was not their fault. read more

The service department is a joke and a scam. Took my car to Oakes to have some tie rod ends and an alignment done. Tie rod ends are very simple with a little know how and mine weren't even bad, I just wanted them done because of the age and millage. I was a little lazy and didn't want to mess with them myself. The tech never once mentioned that they were still good which is kind of ok since I wanted them done regardless. They then took my car to their chevy dealership across town because their alignment machine was down and this incompetent tech drove my car from across Greenville with my steering wheel off about 25 degrees to the left and thought it was good. I made them take it back and fix it. He brought it to me again and it was about 10-15 degrees off and said "that's as good as it can get with bad struts" at this point it was 4:45pm and I had been there since 10:30 am with an appointment, so I took my car and left. I assumed if I drove the car in with a perfect alignment I'd get it back with a perfect alignment but excuse me. I took it to a local a local mechanic here in Arkansas and he said that he was "full of crap" and my struts are good. A bushing was rubbing on one side causing a squeak. They've tried to scam me before into replacing parts that were still good. Ever since Don and JR left it has been a piss poor excuse for a service department. I'm done with this joke of a dealership and I will take my business to a pos part store and sketchy mechanic before I ever do business with them again. read more

Worst service ever! The service manager Steve is very nasty and has no customer service!! He is a bald face liar and needs to make sure his service techs knows what they are doing! They do not honor the warranty on their cars they sell. They do not know how to perform quality service on vehicles. This service department is a joke!!!! Do not purchase a car from them and never let them service your car! read more

It was certainly an experience for myself. Prior to visiting Oakes, I had priced each of the vehicles that you offered on your list, not to mention Oakes sent a mailer with the price of each car. I was very offended to learn that you and your co-worker marked the price up an estimated $6k in your proposal to the bank. Simply price gouging.. I hope that you learned that not to judge a book by it's cover read more

Fastest new car buying experience ever!! Top quality service coupled with knowledgeable sales staff. Steve spent a lot of time going over all the features and answering all of our questions. Brian took over and walked us through titling and paperwork, extremely quick and much appreciated. I wouldn't hesitate to recommend Oakes to anyone!! read more

I purchased my Toyota from Oakes a few years ago and recently needed new keys made. I have to say the sales department left a lot to be desired and did not get any help or understanding from them. The service department however was fantastic! Tina, Don, Doug and Larry all went above and beyond to help make sure I had everything I needed. They work super hard in the service department and get very little credit...I'd bring any car to them for help anytime. I'd never deal with the sales department again or ever buy anything from those salespeople again sadly. I wish the sales department kept up with the service department. Thanks again Tina, Don, Doug and Larry....You're the best! Number 1 for service, Sales team lost any chance of new sale. read more

About 6 months ago I took 2013 Toyota Prius to dealer to give diagnosis. The car sat there a week before it was even touched by the service department. I missed a week of work waiting on a vehicle that was promised in a few days. The service manager and assistant at best mislead me. One even said it was being looked at now and it was not. $2500 later car fixed. Might note I requested a specific mechanic and the requested mechanic did not do the work. Unnecessary repairs were made As 6/26/2015 I called service department eventually talking to same service manager. I told him same thing wrong with car when could you get me just a diagnosis he said just have to bring in. Told him my last experience so he said bring in July 8th ( really??) I said I want my specific mechanic to look at it. Yall didn't do that last time. He said in that case just keep calling back. I said he was a poor service manager and hung up. Called out to management as before and no one available. Seems like someone would always be available for situations like this. Don't know how you stay in business. Sure they are great when you buy a new car. They have one GREAT mechanic and honest. The others I am not sure. Last time I think I had unnecessary repairs. Enter at your own risk regarding OAKES TOYOTA Melvin Moore - Greenville, MS read more