Sofitel is a beautiful hotel with friendly staff. Rooms are adorned with modern furnishings and…read morelots of power outlets (super convenient). My room also had a stunning view of the city and beach; truly relaxing. The bed was SO comfy--slept like a rock every night despite the timezone difference. Terrific location as well; lots of restaurants, shopping, and entertainment within walking distance and easy access to the beach. Minor critique and is probably due to the proximity to the beach: the hallways smelled a little musty. Mind you, I was there during record high temps.

We stayed here for a short four night stay mid November whilst on a full on theme park tour…read more The hotel is located just a short from the beach and is surrounded by lots of food and beverage outlets. Upon arrival we were greeted with a lovely smile and the equally lovely customary "bonjour", this welcome continued throughout our stay. The foyer had beautiful cut flowers and the smell from these along with the candles was a pleasant assault on the senses! Our room, 1305, was a sea view room with the superbly comfortable Sofitel super king bed which made getting up in the morning difficult. The room was very large, about 38 square metres, and was very airy, fresh, crisp and contemporary. Our bathroom was a decent size and well finished in marble. The service from the staff was genuine and warm throughout, from the restaurant to front desk. Our young daughter loves swimming so we used the pool frequently and it was kept nice and clean and at night they lit torches and that created a lovely beach atmosphere. I would recommend this hotel to anyone who wants to treat themselves weather single or family, young or old, with its great location, superb staff and attention to detail, it's the right choice.

Beautiful apartment. Fantastic amenities, I loved the teppanyaki and cocktails…read more Apartment was booked through booking.com and is a private apartment. Only downfall is the parking. We were a group of 8 andcame in 2 cars however they only offer one carpark per unit and no availability to purchase another park.

My host family came to visit from Japan and they wanted to visit the Goldcoast. I was trying to…read morefind a suitable place for 5 people to stay. This was difficult to find. Thankfully, Q1 could accommodate us and we booked a 3 night stay here. The room was on the 38th floor and the views were gorgeous! That was a huge plus. The rooms and entire suite was spacious and clean. They provide everything for you if you want to cook. We decided to have breakfast in every day but maybe a lunch or dinner over the other days. We would be very busy visiting sights and exploring the area. Our first few nights were great. We came back to a clean suite where our beds had been made and toiletries replenished. Unfortunately, on our final night, we were in a major rush and nothing had been cleaned! We were very annoyed because we had been out all day and had to get ready quickly for our dinner reservations. Nothing feels worse than coming back to a hotel room not tidied! I called reception and they brought up towels and toiletries but asked them to clean our room after we left for dinner. They told me that the cleaning staff usually leaves at 5pm but would try to address our situation. Thankfully, they had a staff member come up with fresh towels and toiletries. This was the only drama we had and our beds were made when we returned after dinner. The pools were great! We all went for an evening swim. The location was great being right next to the beach. We went for sunrise one morning. I liked the location and the rooms were good. Since we paid for the cleaning services, I expected it and to make my host family's stay much more pleasant. If this had gone without a glitch, they would have gotten 5 stars but I couldn't. The rating is more of a low 4 star.

This hotel is nothing flashy but it sure is convenient with nice amenities. It can also be good…read morevalue for money if you share the 1 bedroom suite with more than 2 people. Located on the north end of Surfers Paradise, it is an easy stroll to the beach (5 minutes) and the action along the Esplanade (10). It also offers good access to the entire coast with a bus stop around the corner and via the nearby (soon-in-operation) G-link. Rooms have a bedroom with a double and single bed and a living room with pull out couch - thus good for a total of 5 people. There is a little balcony and a not-overly up to date, but fully functional kitchen. The bathroom is only accessible through the bedroom; in double occupancy, additional entrance from the living room would be convenient. We stayed here during the Gold Coast Marathon weekend (40 minute walk to the start) and the hotel was packed full. Reception staff was efficient and friendly. The heated pool, hot tub, and sauna were all great. We didn't try the restaurant.

Quite okay Hotel. Recommended for low budgwt without need of fancy features…read more It good a gym, Sauna, Spa and pool, but all very basic. But in Surfers Paradise there is only little use for that anyway. Upside: the rooms are quite big. Even the bathroom is so big that it seems to be a little bit too empy. Service staff was also very friendly. Rooms are quite cheap for Surfers Paradise, maybe becauae the groundfloor is totally boring and only offers the view to stone walls. Anyway, everything was clean :)

The best Apt-Condo in the Gold Coast. The parking was complicated upon check-in, but that's not a…read morebig deal, nobody cares where your park. The condo's are big. We had a 2 bdrm 2 bathroom for 10 days while enjoying Australia, and we definitely intend on coming back. Right on the beach, with the best Cuban food, Mexican food, and Japanese food. The views are spectacular and the staff do their best to accommodate their guests. 5 stars. Perfect stay!

LOCATION, LOCATION, LOCATION!…read more We were sent an email prior to arriving stating there would be a parking area for check ins (that is non existent). We drove into the parking station and that's where the confusion begun. To park and make your way to the tower is not easy but we are on holidays so who cares #firstworldproblems The staff were friendly and helpful at reception. We have a two bedroom apartment with ocean views and WOW the apartment is beautiful. Huge rooms and bathrooms and big balconies to drink in the sights of the Gold Coast. Love this place!

We stayed here during our visit to the Gold Coast this past week. The hotel is pretty clean - high…read moretraffic and very busy. I enjoyed our stay but had a things that could have gone better. Breakfast for instance - was a little underwhelming with the choices. Housekeeping was a hit or miss. Also, parking was horrible to accommodate a property this large. But onto the positives - views from the balcony are breathtaking. You can see the beach and the sunset/rise - million dollar views. Staff is nice - they also have a coffee shop/eatery downstairs that serves decent coffee and cocktails. Also the decor is lovely inside.

Parking is atrocious. Costs $25 a day at time of writing. It is shared with the adjacent shopping…read morecentre, and the Novotel entrance to car park is near the Woolworths entrance. We entered after checking in and drove around for 20 mins or more waiting for a spot, you have to follow people leaving the shops to their cars to get their spot. It's also very tight and cramped, a few times I had to reverse as too narrow dead ends for three point turns. Other guests were doing the same. Dented and scratched my car on a tight turn - my fault of course but don't bring a large SUV / car. Smoking is not allowed on balconies, however our balcony had used cigarette butts littering it from previous occupants. Supposed to be able to cast from devices to TV but it didn't work (code on TV rejected). Room okay otherwise, beds comfortable. Pool is okay for adults don't recommend for kids. We went for a swim at about 4pm after arrival and the spa was full of adults drinking alcohol (it's a licensed premises). Sign states no glass drink containers yet they had glass bottles. Sign says no jumping from spa to pool,but kids (and one parent!) were doing it anyway. Needs maybe a fence along edge of spa, one where adults in spa can still supervise through. Exterior looks a bit run down. Lifts are odd, to go from room to car park you take lift to lobby level then change lifts to go down one more level. Buffet breakfast was good. We'd originally booked this as a family of four under my husbands name. He became ill so we postponed our stay and were given credit. Later he passed away. I called to rebook for us three and it had to stay booked in his name, but was assured a note was made in the system that I would be checking in and why. When checking in the staff said the names were different so I explained. He checked and then said there was a note saying yes, I was checking in, and not to ask why. Then he wanted to charge for the room, and I had to get him to check again so he could see the credit. He apologised and I get it, I just really didn't want to be in the lobby explaining my husband was dead...again.

My favourite hotel in Australia. Great on-site dining, friendly and helpful staff, large rooms, the…read moreonly actual beachfront hotel on the Gold Coast - so much to like here. My go-to family holiday destination.

Our stay at the JW Marriott Gold Coast was exceptional and exceeded expectations. As longtime…read moreMarriott members, this was one of our best experiences As soon as we arrived, the service was outstanding! Chanel at the front desk gave us such a warm and friendly welcome, and the butterfly pea drink was a fun, unique treat. The room was beautiful, clean, and comfortable, with an amazing view. Comfy beds, thick luxe towels, Nespresso machine, and the ice machine has crunch pebble ice!!! I love pebble ice! The pool area was the highlight. The tropical saltwater lagoon with small tropical blue fish was really cool, and the heated pool with a waterfall and waterslide was a huge hit with my husband. lol. The hospitality team made use feel so valued during our stay. The nightly turn down service w/ aromatherapy spray, chocolates, and a light cleaning is so nice to come back to at the end of our night. The complimentary WiFi for Marriott members is always a great perk. On our second day, when we logged on and we received a prompt asking about our stay so far, we asked a question and they certainly went above and beyond and delivered. Thanks so much to management/customer relations!! The entire hospitality team, including our kind housekeeper, Steven at the restaurant, the breakfast host/servers, and staff who delivered items up to our room, all provided such wonderful service. Everyone truly made it a memorable stay! **Ooh the breakfast buffet at the restaurant is delicious! From American breakfast such as pancakes, eggs, breakfast meats, made-to-order omelettes, cold meats and cheese,, Asian cuisines, pastries and a fresh juice bar station was outstanding! Don't pass it up! (Build your own omelette has crab meat options...mmmmm).

This hotel - despite the Cyclone - refused to work with a refund of any kind, including Bonvoy…read morepoints. Natalie provided less than adequate service and the overall experience was a 100K loss and rude service extended to us and our delegates. Even the Corporate office was NO help at all. Very disappointed and as we grow around the globe - the JW Marriott or any marriott will never be within consideration. A little good service would have gone a long way.

Don't know where the start!! This motel is one of my favourite motels in Surfers Paradise. On…read morearrival the staff at reception were very friendly and super helpful. The apartment was very clean and well layed out. The beds were very comfy and the aircon worked great. The pool and spa were absolutely awesome. Overall my experience was a great one and I would definitely recommend it to any one looking to stay in the heart of Surfers Paradise.