Needed someone to handle the maint of our system. I wasnt the higest fan of the company that dod…read morethe install of our septic system, so when it came tome for service/pumping i called these guys. They did what they needed quickly and efficiently. Hard to complain about that.

Frankly, I'm surprised that I'm the first to write a review here…read more I called DFW Septic back at the end of Dec. 23. Our septic had backed up and overflowed and after handling all the damage control we needed someone to come and pump. Now, a little background here. I have experience working with contractors and handymen on 2 continents, and I have been fighting the Yelp battle for good service for over a year now, whilst I tried to get my house ready to sell. Also, keep in mind that this was the last week of the year, and most businesses were shutdown for the holidays. That being said, and this is going to sound funny, but it was the people who pumped my septic who gave me the best customer service I've ever received. No joke. Andrea (who handles the appointments over the phone) was warm, personable, and SO very considerate. She said they were pretty well booked, but when I explained my emergency, she somehow managed to fit me in just before the weekend! She kept me updated every step of the way. When Austin (hope I got his name right) arrived, he was the ideal of what everyone who hires a contractor hopes arrives at their home. He was on time, courteous, professional, friendly. He dug up the holes without any complaint. (Which wasn't easy, as I was his fourth customer of the day, and there were roots like you wouldn't believe.) And he chatted with me like we were old friends while he took extra time to rinse out the effluent tank. They really are just a small family, business, I found out, who own the truck and decided to go into this line of work after their own septic 'refunded' on them. TLDR: All in all, DFW Septic did everything right, and I only wish they were in a different line of work, so I could call upon their services more often!