Amazing service. Very professional and efficient . The team that was sent to our home did a great…read morejob and they were very friendly. Highly recommend Caswell Hating and Air.

Called in for a tune up to help our system get thru summer. Trey was on time, clean cut, and great…read morefrom start to finish. He explained everything to me and made my family feel comfortable the whole time. We've used other companies and no one's close to them in value and professionalism. Treys a stand up guy, I'd trust him to service my grandma and that's saying a lot in today's world. We decided to get our system cleaner and to remove the mold in our system. Thank you Trey for all the info, we'll be seeing you guys again the future to keep this thing clean.

Dwayne Foote, highly knowledgeable and reliable. He has been very patient with us throughout the…read moreprocess, and their pricing is very reasonable.

Justin and crew have always treated my family and I with the utmost respect and kindness. They come…read moreout early or way after hours if needed, they aim to please. We have always had wonderful service from them and love the Comfort Club. We were members before, but we purchased a new unit from them and got a free membership with purchase. They come out quarterly and service/maintain our unit free of charge to ensure it is operating properly. There quotes are very competitive and service is second to none.

This company installed a heat pump in June. They did not complete the job. I was told that they…read morewould return to finish securing the vent in the bedroom. The minimal amount of air was comint thru the vent. They never came back to complete the job. This month we had a cold morning so I turned the heat on. Cold air would be blown regardless of the temperature I set. I contacted another company to hopefully fix the issue. They came today and fixed the issue. The previous company set it so only cold air would be blown. They should have installed a new thermostat but instead they cut the wires attaching the new pump to the old (at least 15 years old)thermostat. They hooked it up so that it only blew cold air regardless of the temperature. There is also an issue with the sensor and a new one has to be ordered. The company that came to check the pump was fabulous. I actually have heat and cooling which makes me happy since I have a sick child. I really want to include the company's name that was kind enough to fit me in their busy schedule and address the issues but I need to get their approval first.

Our air went out Monday night! When I called Tuesday morning, Ray made it a priority to fit us in…read morehis schedule! We were so thankful for wonderful costumer service. He fixed it and got us cooled off in a hurry!

This review has less to do with the buisness and more to do with their drivers. If you are going to…read morehave the name of your business on the side of your trucks. It be a good idea to make sure that the people driving those trucks are responsible and safe drivers. While in downtown Auburn on the morning of Thursday July 31st around 7:45 AM an incident with one of the companies drivers occurred. Heading into downtown Auburn. I moved pass one of the spencer trucks and into the turn lane. Without looking in his mirror, blind spot, or using a turn signal the Spencee truck merged into me. I slammed on my brakes and laid on my horn, then jerked my vehicle into the oncoming lane to avoid collision. The driver of said truck then proceeded to come to a dead stop in the road and rage out at me for his mistake. He rolled his window down and cussed at me and then told me to "pull over' so he could "beat my ass" (this is Alabama, dude gonna get himself shot). I moved around him and out of the turn lane again and speed off in a diffrent direction. What kind of people yall hire over there? Again its a good idea if yall are gon a hire jack boot thugs maybe take the name of your trucks.

Our air conditioning went out in the middle of the night, so I called Spencer first thing in the…read moremorning. Brandon responded almost immediately, diagnosed the problem, and ordered the needed motor. Two days later, the office called to ask if Brandon could come to install it. He did so and the unit has worked perfectly since. I am very pleased with Brandon's knowledge, professionalism, and thoroughness. They deserve the 5-star rating I am giving them.

Carter Pitts (owner of Economy Air Heating and A/C) replaced our fan motor during a heat wave on…read morethe same day we called. He identified the problem from my phone call description of what was going on and was able to bring the right parts for the repair on his first trip. He was knowledgeable, professional and efficient. His price was reasonable and fair. An honest HVAC guy-- I highly recommend.

Carter was awesome. He fit us in same day at the end of a long hot day and got our old unit going…read moreagain, recommended the correct filters, some simple owmer maintenance and also a quote for a new unit. Couldn't be more appreciative of him.

The only reason to use this company is if you love shelling out hundreds of dollars, but don't care…read moreif your HVAC system ever actually works. I have now "enjoyed" EIGHT visits to my home by Farnell employees written them almost $1500 in checks, had multiple parts replaced (some I am now certain were not faulty to begin with), vacuumed gallons and gallons of water out of my attic, paid Alabama power $500 two months in a row (turns out the compressor was dying and it took Farnell five or six visits to figure that out), and yet I am sweltering through my second consecutive weekend without AirConditioning. Today was the first time we've heard from a manager, who only informed us that "there are no managers in town to help you this weekend" and "we can send someone out, but I don't know if you'll have to pay for a service call or not, it depends on if it's because of something we did." OF COURSE it's because of something you did. Your employees spend more time in my house than I do. Don't waste your time with this bunch. UPDATE 1/22/2013: Today I was contacted by the owner of this business asking me to remove this review. In Farnell's defense after I first posted this review some attempts were made to rectify the problems we were having. Today when the owner contacted me I attempted to remind him that there was still work they'd promised to do that had never been completed (repainting of a ceiling they damaged in August). Instead of offering to make the repair the owner became extremely rude. Cut me off mid sentence, wouldn't let me finish talking, and talked over me; insisting that he didn't know anything about this issue and that I needed to remove my review. It rapidly reached a point that I hung up the phone. There are some extremely poor customer service issues at play here, and I'd steer clear of doing any business with this company in the future.

Waited 8 wks this summer for a part to come in for upstairs a/c unit. Never a call initiated by…read moreFarnell people as to status of part. I called once a wk to check on part. Come to find out part was never needed after all. Technician fixed unit in an hour. After the service was completed it took 5 hrs and an email complaint to Farnell to have service manager contact me w/ an explanation. Was told by service manager he would discuss situation w/ owner and call me back the next day. Surprise! No return phone call. After I requested owner to call me I did receive a phone call from Mr. Farnell. He was very apologetic, but I will never do business here again. Felt very disrespected/ deceived as a customer. Office personnel have absolutely no customer service skills. After waiting 8wks for unit to be fixed no one even bothered to ask how unit was working. Doing the service is only part of owning a business. How you treat your customers speaks volumes. Farnell's office people just don't care.