Oasis has really gone down hill. I wish i would have read these reviews because it seems people had very similar experiences to myself. The staff is not professional and the provider that I had was not even remotely qualified. This spa has become no better than a nail spa that charges a quarter of the price. I don't want to get in to details of my horrible visit, but I would not recommend this place to anyone and will never pay a cent to this facility ever again!!! read more

Received a GC from a friend for a 60 minutes massage. My masseuse named Lola had great technique. Would recommend her to anyone who's getting a massage at oasis. Change room is a good size. Has steam room and dry sauna. Change room equipped with showers that have shampoo, conditioner and soap. They provide hair brushes, hair dryers and body lotion. Spa offers cucumber water and lemon water, hot teas, and apples to snack on. Spa is pricey but a nice treat if you're looking for a relaxing experience. read more

Loved my Treatments! Teye Facial and a Theraputic Massage. The steam room was super relaxing my skin was glowing after. Super friendly staff. read more

I went to Oasis a week ago to get a pedicure with the bridal party that I was in. We were 5 girls getting our feet done and I have to say I was impressed. Each of our esthetician led us to the pedicure room which was clean and inviting. I have to say that this was one of the best pedicures I've ever had. I had pretty bad cracked feet. I avoid doing anything for my feet so they needed a lot of tlc. My esthetician did an amazing job. She went to town on my heal, painted my toenails perfectly and I really liked the scrub and paraffin wax. I guess my only small complaint was that the wax was a little hot, but that cooled down quickly so I didn't say anything. This place is a little pricier, but I can say the pedicures are worth the money. read more

The oasis is an underground grotto spa. It's relaxing and an oasis from the city. I had facials and massages which were great every time .

I've been there twice. The atmosphere is nice (egyptian deco), there a 3 relaxing rooms with water and tea, and a sauna and a steam room in the change room. The first time I've been there was for a massage. The receptionist was welcomimg. The massotherapist was excellent and I felt very relaxed and relieved when I left. The second time was for a Teye facial. The esthetician is supposed to use customized products based on our skin type. She actually proposed an upgrade, saying that the standard products would not be the appropriate. This is an additional $30. Same for my husband, $60 for 2 upgrades!! I don't think I will go again. read more

Had facials done with a friend. They were ok but not the best! Massages were definitely a better experience. Atmosphere despite the construction in the building is really nice. I recommend going here! read more

This spa is brutal. Over priced, old and dirty, and horrendous customer service. The manager has an abusive cancellation policy and was abysmally rude over the phone. Shockingly rude to an avid and paying customer. I've gone multiple times to give them a second chance, but it's still the same garbage service. Even giving them a 1 star is generous. read more

I leave relaxed every time. Repeat client. I keep trying new places for a massage because I don't like the hassle and added expense of driving and parking downtown but I haven't found one that compares. Spacious. Serene. Professional. Calm. read more

I had a wonderful massage from Shelniel. I enjoyed every moment of it and appreciate her knowledge on dealing with all my personal issues. Been her many times and look forward to my next visit. read more

Very disappointed with the online service available now... have used this spa in the past to give gifts to family living in Calgary. Now the website and the gift card booking process is ridiculous, with no email contact provided to help solve the problems. I phoned (long distance) and explained to the receptionist the difficulties with the website and the gift purchasing process... she said she had no online connection available, couldn't assure me delivery of the gift card, and I wouldn't receive an email confirmation... transferred me to her "manager"... voice - mail. If the current website is indicative or their current level of customer service, they have deteriorated badly. I'm sure there are other spas in Calgary that will welcome customers better. read more

Not a relaxing experience at all. I had a gift certificate for a facial and the technician kept trying to sell me on the more expensive kind that wasn't covered by the gift certificate. Then she proceeded to tell me in great detail all the flaws and shortcomings of my skin. Then she tried to make me buy an upper lip waxing - which I have never in my life had done or even considered doing. I have very fair skin and pale blonde hair! Sure I have some hair on my face like every person in the world. It was worse for your self esteem than reading a Cosmo. Then she left 3 products at the counter for me that she pretty much thinks will rescue my horrible, hideous complexion. Conveniently they had a buy two, get one free promotion on these products! Despite that it would have been close to $200 if I had been gullible (or have low enough self esteem) to fall for it. I left feeling like I had barely escaped from blowing half a pay cheque. Maybe this is typical of all spas but constantly being upsold is not a relaxing experience! If I want that I go to The Brick, not a spa. I will never ever go back. read more

I have been going here for five years, but won't be returning. I got a facial done, because I was attending a wedding and wanted to look nice. Instead, I ended up with terrible FACE BURNS and ALLERGIC REACTIONS. I couldn't go anywhere for three weeks. My family doctor was horrified to see my conditions, and prescribed some medications for me. Oasis was prompt in getting back to me with the list of chemicals that were part of my treatment. I appreciate that, but it wasn't worth it. I won't be returning. read more

I used to be a regular but stopped going a couple years back because 1) their massage therapists were just so-so and 2) their facialists always try to upsell you as soon as you lie down. I was in need of a treat today, so I hesitantly called to see if I could get in (all other places that offer online booking were booked). Nothing has changed. The massage therapist asked where to focus on, yet she completely skipped that area (I specifically wanted a massage for my right forearm tendonitis flare up). So that was a waste of time and money. Then, for my facial, the first thing I get is a suggestion to add on $60 of extras on to my already expensive treatment, so the rest of the treatment was awkward...not to mention I barely fit on the table and I'm only 5'8....I even told the lady yet she did nothing to offer to help make me more comfortable. Just a big let down. At least the apple I ate in between treatments wasn't too bad read more

This has been my favourite spa for some time now. If you partake in their membership the prices are actually quite reasonable for a place with such great amenities. read more

The service at Oasis is terrible! The people on the phone and at the front desk are beyond rude and unhelpful! And the whole time I was there people kept trying to upsell. I will tell everyone I know not to go to Oasis and I will never return!! read more

Will not go back. The place is old and out dated, they don't have shellac, and both my mani and pedi were chipped by the time I got to my car (she only put one coat of polish on my toes and then I had my mani and then waited after the mani....). Everywhere else I've gone has the drying stations, but they don't have them. I was also in there for over 3 hours for a mani/pedi and was told each only takes an hour when I booked so I was late to another appointment across town. Also didn't like that the lady who did my pedicure wore a face mask ... my feet aren't diseased! read more

Showed up for an appointment (booked a week prior) to find I wasn't in their 'system' and have no appointment scheduled! First and last time ill try getting an appointment here. read more

This use to be a really nice spa, however not anymore. The massage i had was just ok, however the facilities were down right gross! I'm wondering if there has been a change in ownership because everything has gone downhill. The products in the change rooms, the people who work there and the cleaniness is something to report to alberta health. There was hair everywhere! I'm talking big clumps of black hair in the showers, a large amount in the hair brushes and you just get the feeling that nobody cares to clean the place. I was so grossed out, i felt like i needed to run home and have another shower. I think if your spending 150 dollars on a 90 min massage the experience should be at least CLEAN. go somewhere else! read more

When my husband and I decided to take a "couples day" together, we decided we would like to make a day of it at a spa. We had been to Oasis previously and really enjoyed the ambiance and atmosphere there. After babysitter arrangements and doggy daycare appointments, we were excited to have a day to completely de-stress and just enjoy each other's company. When I booked our spa date, I was specific to ensure that the lunch service that the spa offered online was to arrive at 1:00pm so that my husband and I would have ample time to eat and then have time for not only food to settle before our massage appointments, but to also enjoy the steam room or other facilities before the next appointment. Prior to our appointment on March 3rd, I had received 2 phone calls from the spa to confirm our bookings that day. Each call confirmed our 1pm lunch service. That day, we waited until 1:10pm until we decided we'd better check on what was happening with lunch. Between 1:10pm and 1:50pm, we checked with staff 3 times to see where are lunch was, concerned that we would have to rush and eat and not be able to enjoy the other services that the spa had to offer for our relaxing getaway. In fact, each time we went to see a staff member, they got quite aggressive that it wasn't their fault and they didn't know when it was going to arrive. 50 minutes later, no one could tell us what was happening. My husband was hypoglycemic at this point and we explained this to the staff and that we just couldn't wait any longer. We told the staff that we were unhappy with the service that we had received, but at no time did they take any responsibility for service or ask what they could do to try to make things right. As a matter of fact, the staff treated us in an appalling manner. They agreed not to charge us for the lunch or massage appointments, and then we went to change. After my husband changed, he waited for me in the reception area, three staff members were discussing us in a negative manner from behind the reception desk with my husband in earshot and other customers present. While we changing, apparently the lunch had arrived, just minutes before our massage appointment. While I was getting dressed in the change room, another staff member abruptly entered the room to inform me that lunch had arrived. When I explained that it was too late and we were leaving, she loudly accused us of verbally attacking the staff. Not only was I embarrassed, but it made me extremely uncomfortable to be approached in this manner. I declined the meal offer and explained that it was now too late to both eat and make a massage appointment. I went back out to reception, and while we were waiting for the charge to pay for the pedicure that I had had, when one of the staff members told us that they were not charging us for the day and that we should just leave. I insisted that I was happy to pay for that, and she declined. When my Visa statement arrived later that month, I was surprised to see that we had in fact been charged. I would never go back to this spa. The customer service, specifically at the front desk and with the manager, are absolutely appalling. read more

My wife had a massage and pedicure for $240 including tip. The polish bubbled and looks terrible. She went back an hour later and was told there was no one that could fix it until the following day. We were leaving out of town the next morning so that doesn't work. They offered a 50% refund on the pedicure and that's the best they could do. Do not go here. Avoid at all cost. Terrible quality and cannot stand behind their work. read more

This place is the worst spa in the city. Not only is the staff rude , they hold no accountability for their actions. Everything is an excuse. I would NEVER go there again, as far as I am concerned they deserve to be shut down, and their lack of service and discrimination towards humans should be brought to the attention of the media. Don't waste your money, there are far better spas that would actually respect and appreciate your business. This place isn't even worth a dollar. I hope no one ever experiences their lack of service. The owners, and staff not only have lack of knowledge on their products and services, but they are straight up IGNORANT when it comes to human interaction amongst different types of people. DO NOT WASTE YOUR MONEY, unless you want to leave their feeling like less of a human for being who you are. read more

My friend and I bought a teambuy for a facial and pedicure and it is kind of crappy that you have to pay to park (even on a Sunday), on top of your 'spa experience', We sat and enjoyed a cup of tea... (oh and the only fruit there was a bowl of apples), then they came and got us for our facials... wasn't thrilled with the upselling, making me a bit uncomfortable saying no. The girl who worked on my friend walked into her room and started her facial smelling of smoke, *so gross! Not a whole lot of communication from the girls there, they just kind of leave you and you don't know when your next 'spa experience' will begin. We went for our pedicures, and the girls were very nice, but after we finished and were waiting for our polish to dry, my friends foot had been cut by the blade they used on her, was very painful even a couple days after the procedure. The worst part about this 'spa experience' is the automatic gratuity of 18% and that's on the full price not the teambuy price.... crazy really, because I thought a tip was based on the quality of service you get. I would never have tipped 18% on the uncomfortable feeling of the upsells during a facial, my friend wouldn't have tipped 18% to someone smelling of cigarettes or someone cutting her foot! Really an uncomfortable feeling when paying, no smiles, no chit chat... just 'do you want to buy our products' WON'T GO BACK! read more

I had taken my wife for our anniversary but there was a lot of construction going on so we could hear it during the treatment. It is good now after the renovation but parking is always a hassle during the day. Still a decent spot in Calgary. Not many great spa options in Calgary. read more

Good spa experience. I had a massage as well as a body wrap. Everyone was professional. Only complaints I have were the greeting staff were not friendly and they need to update the place. read more

I love to take my friends and clients for a relaxing afternoon at Oasis where I can host and share an afternoon together in the tranquil atmosphere and leave the world behind. Typically we start with a nice steam before a great, deep massage or pedicure. The professional aestheticians and masseuses are very experienced and friendly. Because it is such a special treat and everyone loves it - an Oasis gift certificate is my go-to gift for Christmas and special occasions. read more

Relaxing and clean, but didn't get my promised 50% discount on pedicure, even after calling and coming back and inquiring. Waited in the sauna for over an hour for staff member. On way out had to remind staff about complementary make-up application. Make-up application was overdone with pink blush all over my face. read more

I would like to say firstly that I am surprised at some of the very negative experiences people have had. I would like to share my experience. :my initial phone call was two days prior and I spoke with a gentleman named Jeff and he was very polite,gracious and accommodating. :I arrived 30min prior to my first appointment and was greeted by a nice young lady who asked if I was checking in which I was and was given a form to fill in and was directed to the sitting area. :I was booked for an 80min massage with Ramona and I felt so relaxed and all the tension in my shoulders and neck were gone. I also had a pedicure with paraffin wax and a manicure both I was very satisfied with the services. Lastly I had the rejuvenating facial which again was very nice, left glowing. :I enjoyed the sitting rooms with the refreshments :I also found all the staff very friendly even when they were just passing by. The only part that is a bit of a pain is the construction but I know something great will be left behind after construction is complete Would I return and refer Oasis I will. read more

I had a 90 minute massage that cost $150, now I don't mind paying a premium for a premium service so I was hoping for a better experience. I told the masseuse at the start of my appointment that I wanted my hands and feet massaged and I wanted a deep tissue massage. I did not want a gently relaxation massage. I had to continue to remind her that she wasn't nearly aggressive enough throughout the massage and she just kept telling me that she was warming up my muscles and that it was coming... well. It took her 90 minutes to warm up my muscles and I was left feeling quite annoyed. Also, she didn't once touch my fingers or toes (hands and feet). She merely just rubbed the palms of my hands and heels of my feet. So that also left a bit of a sour taste in my mouth. Another thing I find annoying about the massage is that the masseuse didn't balance out the massage... She would do one thing on one side and not the other. Now I know that is called for sometimes but it wasn't that she was working a knot or anything it was just random. I will not be going back to this spa. read more

This was my second time to Oasis. I don't think I'll every go back as they double booked my massage therapist and I ended up getting a very short 15 minute massage. My husband, sister and I all had appointments at the same time. We arrived 20 minutes early so we could take our time before our massages. My husband got called in first then my sister. As I sat there waiting to be called in everyone else was called. 15 minutes later I decided to go ask the front desk if they were running behind with my appt. since I was the only one left. They told me they would look into it, so I waited another 10 before someone came to talk to me. They said they had had a mix up and were looking for someone who would be available to give me a massage but unfortunately I wouldn't get the full hour I had booked and today's appt. would be complimentary. I waited another 10 minutes for someone to come get me. I finally received a very short 15 minute massage because the lady rushed me in and out. By the time my sister was done I was already dressed. I don't think I'll ever go back, I think the apology I received for the mix up was very insufficient. It's not like I was a walk in appt., my appt. was booked earlier on in the week and to be only given a 15 minute massage as their way of saying sorry for our mistake was very disappointing. Not only have they lost me as a client but 2 others in my family and bad reviews to anyone else I will speak to. read more

This use to be a really nice treat to go to the spa... not anymore! The massage i had was ok, however the facilities at the OASIS have really gone downhill. You get the feeling that nobody cares to clean the place, i had to ask for the hair dryer to be cleaned out as i had no power and when i looked it was because it was blocked by gross dust and fuzz. The staff took it away and defuzzed it but when she brought it back and said "there it should work now" i turned it on and a BIG puff of dust came flying out... it worked MUCH better after that, but GROSS, i didn't want to use it anymore! I went home and had my shower in the cleanliness of my own surroundings. I think if your spending that much on a massage (well over $100) the experience should be clean and pure and relaxing... SHAME ON YOU OASIS, for all the hype and popularity of spa's in our world at this time... cleanliness and good staff should be at the top of your list. read more