BEWARE Okay…read more.. looking at her feedback... those that left positive feedback are part of Cheri's networking group. FALSE positives. Zap Payrolls mistakes have cost my business $$$$. They used the wrong EIN number for my filings. Tried to file electronically failed 2x. They didn't find out why it had failed - they sent in a paper filing and called it done. January comes Around and I ask about a letter with penalty and fees... again, I gave Cheri the chance to remedy the situation. She said it was fine and fixed... October- November comes around and EDD cleans out my checking account 2x. My CPA is working on my account... I didn't even know who or why my account was being hijacked. My CPA started inquiring. We had no idea. Can you imagine the shock and stress related to having your business checking account cleaned out and frozen?? When my CPA found out that it was EDD. Did her due diligence and found the error that Zap payroll Made. Cheri was cold and unapologetic. She refused to pay the small fees for my CPA OR the $150 that the bank assessed for legal fees to let EDD put my account on hold. My company hired her for less than a year. The mistakes were numerous. They have an offsite answering Sevice and they are extremely difficult to get a hold of. The answering service doesn't know anything about the business and very rude. Emails have an automatic reply and getting help or being able to talk to a live person... or get an email reply that isn't automated takes days and numerous attempts. It's now been over a year since engaging her company and I continue to have stress and an enormous amount of anxiety related to my dealings with Cheri. I would never trust Cheri or Zap Payroll. EVER!

Cheri and Zap Payroll are awesome! I run a small events business and recently chose Zap Payroll to…read morehelp me manage this part of my business. Cheri has been extremely professional, timely in response, and proactive in getting me set up. As a complete novice she has provided me the resources to quickly and efficiently pay my employees, pay my taxes, and has answered all of my HR questions. I feel extremely fortunate to have found such a solid company to work with and highly recommend Zap Payroll to anyone looking for payroll or HR services.

Crystal has been a life-saver. We've been working with her for most of the year and she has been…read morethorough, responsive, and her attention to detail unprecedented. She loves what she does and it shows. She has even done a couple of trainings with our team to help us better understand QuickBooks and for the first time in almost 10-years of being in business, I feel like I have a deep understanding of my books and cashflow. We've been just thrilled to find her.

Crystal provides two days of Quickbooks training to get me rolling doing bookkeeping for a 20-unit…read moreproperty management company. She was clear, concise, patient and a very knowledgeable instructor. She left me with short-cut commands, a totally streamlined and efficient chart of accounts, automated invoicing, and a much stronger general sense of the QB robustness. I highly recommend her to anyone needing any level or amount of bookkeeping work, or training.

Quick friendly responses and lots of needed information gives me security now with my taxes and…read morebookkeeping.

E & P Financial Services were understanding when I was missing a piece of paper and freaked out…read more They are ALWAYS crazy helpful with taxes but now that I am starting my own small business they are taking it to the next level. I cannot put a price or value on their services, they gave me wonderful advice. You should use them if you are an individual or a business person. Their professionalism and patience are only topped by their knowledge base. BOTH Google AND chatGPT gave me wrong/bad info. So much for AI currently. Do what I should always do - talk to a REAL professional. Talk to the folks at E & P.

Got what I assumed was a cold call trying to drum up business…read more I let Google screening take the call, and he/she did not leave a message. Id they really wanted to talk to me they would have left a message. That tells me this was a cold call and it was not appreciated.

Phoenix is wonderful. She does my taxes in a very timely matter and ensure that I get the maximum…read moretax refund. She also is very knowledgeable about all the write offs and IRA needed in order to make sure you get the maximum refund. (Phoenix can also speak mandarin.) Her office is located in Alameda and is by appointment only.

Absolutely the worst! Our school recently switched to Paylocity from ADP. With ADP we were provided…read moresupport, Paylocity has zero support. I've tried calling and emailing but was told they would not speak to the employee and that I needed to speak with my principal. As of now, my vacation hasn't rolled over and I'm over charged for my insurance. My principal has emailed but no response. DO NOT USE THIS COMPANY!!!

I've done business with them for years and I made one mistake and they kicked me like a dog…read more Insulting, belittling, humiliating and just a complete and total disregard for any cooperation or help. I regret the decision I made to engage them. Their customer service is so bad that they have turned off reviews on their Google profile. That should tell you everything you need to know. Iwould strongly recommend recommend you find any other company out there, these guys are garbage

I worked with Tien at Eden Professional Services LLC for 4 years for bookkeeping and billing. The…read moreservice was never great to begin with, but after I sold my business in Feb 2025, I stopped using her. Now, over a year later, I've been trying to get my final two months of 2025 bookkeeping and payroll records. I've had to follow up daily, and either get no response or "I'll do it later." This level of unresponsiveness is unacceptable. I don't recommend her--take your business somewhere more reliable.

Took away all the headache of filling my taxes. It was my first year having anything more…read morecomplicated than a W-2, but my tax filer explained everything to me and made things so simple. Very friendly and helpful. And such a great rate to file! Only 80 bucks to file both federal and state! H&R block charged me nearly double that last year. Will def be back to file here next year as well. Save yourself time and money by coming here! Not that this is important, but their office also had very cute decorations as well