great selection of high quality gear and a tons of very knowledgeable staff. probably the worst…read moreshop work turnaround time in town. took 8 days to get a mount

Fantastic selection of somewhat niche products, with great frontline staff, but where the customer…read morecomes a distant second (or in my case just not at all). TLDR: I would hesitate to purchase anything from this shop given that they do not stand behind their products (I notice another reviewer had a similar issue). Imagine not having a pair of skis, or in my case gloves, for a month of your season. I would also recommend checking your credit card for double charges, particular with respect to rentals, which I was lucky to catch. I purchased a pair of gloves and almost immediately found that a seem was ripped. When I attempted to return the gloves the following day, I was told it was going to be a warranty issue and they couldn't take them back. They would have to warranty it. I even offered to just have the gloves fixed myself if they waived a $25 day of boot rentals (they declined and I was actually double charged instead...). I was annoyed but trusted they would sort it all out so I went with it. It took me several follow ups, and waiting almost a month to find that they had finally been warrantied. But wait, Uphill had the gloves dispatched to their own store, knowing the whole time that I also live out of town. With that additional error, it was going to be an additional $15 fee to ship to me and a further delay. This feels very deliberate as it was at this point that they finally offered a refund...almost a month later? Their response says it all: "- most dealers request that we make sure that they will process the warranty before we issue new product or a refund...so that dealers like us aren't left with products that are neither resell-able or warranty-able. " As my wife (who works in retail) pointed out, now that they have a new pair of gloves they can sell, of course they can refund me - they took no risk that the gloves wouldn't be warrantied. They let me carry all of that risk and then in the end made sure they were the ones who got to keep the new gloves. Dear Management: There is no good company on earth that would ever treat their customers out like this. I would love for a store like yours to be a success, but you need to look out for us the customer. This experience feels so dirty - any number of actions on your part could have made it feel like a good experience, and you would have received a great review instead of this. Dear Potential Customer: You're a recent MSU grad looking to celebrate, an out of towner who needs some gear for a fun adventure, or just an average guy or gal looking to get into backcountry skiing. Picture yourself excitedly buying a $1,500 dollar pair of skis from a cool store and then having no support the second the money has left your account - look what they did for me over a $100 item, imagine something big ticket. I just can't say I'd recommend making that purchase here.

I have used them for shoe repair and shining. The work is always done well and promptly.read more

8-10 weeks (over two months) to do a simple shoe repair on two pairs of shoes. Also paid 30-40%…read moremore than originally quoted. Shoes barely shined and look very mediocre. Never called when they were done either. Result was high priced, below average quality and horrible customer service.

I have been coming here for years, as has my girlfriend. The guy is a genius at what he does and is…read morealways extremely helpful. He constructed an incredible heel for my girlfriend's favorite pair of boots and gave them another five years of life. Significantly cheaper than the other cobbler in town with none of the intense cowboy attitude. Just a master craftsman trying to solve whatever shoe/boot problems you might have. (Also, have never had an issue with timeliness -- not sure what the one star reviewer is talking about). Also, sells the best (German) insole inserts in town.

I brought in a single leather shoe that had a minor 3-4 inch seem that needed work. Owner told me…read moreit would be ready in a week and gave me a slip and took my phone number. 2 weeks went by and I decided to check in to see what the hold up was. I went inside thinking I had given him the wrong number. He told me he had trouble with it and he would have to glue it. He then recited my phone number and said he'd have it done soon. It has now been 4 weeks if not longer and I have not heard from him. I'm not sure if he needs help or just doesn't care. I haven't gotten my shoe back so now I'm going to buy new ones instead. Enjoy my shoe! I'd try the other cobbler in town.

In early 2025 I demoed three different skis. I was told the price of the demo rentals would be…read morededucted from the price if I purchased a pair. After paying $240 for three demos I decided on a pair to buy. Unfortunately, by that time they were out of stock on the pair I wanted. I was told they would get them in the fall. Late in the fall I called to ask if they had them in stock. They said yes. I said great. I will come in and buy them. " I get $240 off of the purchase price, right?" They said wrong! That was only for last year's models. I explained that last year's model I wanted to buy was out of stock and I was told you would have them in the fall. They refused to honor the deal. Btw, my wife and I both bought our ski boots here and we are happy with them. The young guys here that work the floor are great. The decision not to honor the discount came from management. I will never shop here again.

Ethan was incredibly helpful when I was buying a new pair of boots. He knew exactly what he was…read moretalking about and found me the absolute perfect pair for me and my needs. He is also a super chill dude and made the experience fun and relaxing.

Staff was very helpful and they had exactly what I was looking for and even on sale! I will be back.read more

The BEST bike and ski shop in Bozeman. Kyle and Tom have years of experience and are super…read moreknowledgeable about the products they sell. If you want excellent service this is where to shop. They stand by the products they sell and always deliver competitive and fair pricing. Not only is the service excellent but there prices are as good or better than anything online. My family is grateful there are still places like Chalet Sports in Montana! Many thanks!

Such great service and very knowledgeable technicians. When looking for bike stuff, I'm going here.read more

Really nice staff and the best selection of skiing/hiking equipment in town plus it's on the way…read morefrom Yellowstone and right on the Main Street so if you forget something they'll probably have it. Stop and look around plus it's right across from the train depot.

Great customer service. I was recommended a variety of different boards in my price range. The…read moreassociates explained why they were recommending the boards. Summer was amazing in helping me decide what boots to buy. All in all it is exactly the experience i imagined when buying my first snowboard. 10/10 would recommend.

Killer tune up job on both boards I brought in, solid selection of equip & apparel, very one who…read moreI've met behind the counter super nice, knowledgeable & helpful . Gracias World Boards

Cool hidden gem! My husband and I came to Montana for vacation needed some shoes for exploring and…read morestopped by this shop. My husband and I both picked out some clogs. We loved the color selection. The gentleman was very nice and very helpful making sure we got the right fit and size. This store is great if you are looking for a new outfit or new shoes. They also have a great sock and hat selection. Definitely check this shop out!

Wonderful hidden away treasure of an outdoors store. Amazing selection of gear and the staff was…read morefriendly and helpful. I have ended up going there regular to purchase high-end axes and hatchets to give as presents for graduations, etc. (not for marriages yet ;)) Highly recommended as a local alternative to the big-box stores.