If I could I would give this hotel even less than 0 star. I don't know where to start. The check in process was completely a disaster. The person who was helping us spend almost ten minutes only looking for a pen to write something down. The room was pretty bad. Bathroom was so nasty beds felt moist and damped. Just run away this hotel is not worth a penny. read more

This place sucks, if you wish to be ignored and taken for granted... come on. No one on duty to serve you, I could not get a reservation for the gym or a restaurant, yea I did not feel like I was wanted read more

Horrible place to stay! It's supposed to be all inclusive!!! Their customer service is horrible! They make you wait in a long line to make a restaurant reservation and once it's your turn to make the reservation, it's suddenly all booked and you're out of luck..the same goes with the beach towels.. they run out and you get none... I would NOT RECOMMEND THIS PLACE AT ALL! I would give it 0 stars, but Yelp doesn't allow it! read more

Really nice hotel. AC worked nicely, housekeeping was on it. Would stay here again. Only thing we didn't like was men have to wear jeans to Tokyo restaurant. This is a hot humid place... so of course nobody took jeans. read more

The only reason why we stayed her was because we went to a wedding at this hotel. The wedding was beautiful and most of the staff except for the front desk were super friendly. I'm not the only one that had this issue and out of the 10 families i spoke to from our group everyone had some complaint and most had the same problem. I booked my reservation for a double bed months in advance for a party of 4, 2 adults and 2 teenagers. We get to the room and it's a king bed. We immediately go back to the front desk and they say sorry that's all we have left. W can provide you with an additional roll away bed for 1 person. It wasn't until my husband told them that this is unacceptable that they supposedly switched someone to give us their room (which had not been used and was immediately available). They did this to several families in our group but sadly they were not given the option of switching to a room with double full beds. They were squeezing 3 ppl into the king beds and would get an extra twin bed. My sister who paid for an upgrade got the standard room and until she didn't ask for her money back then they were looking around to see what they could do. This hotel has some serious problems if most of their rooms are King or are over booking the hotel and somehow trying to see who falls for a keeping a king bed. Such an inconvenience and definitely not ok. I would definitely look elsewhere if you're thinking about staying here. The food at the buffet and the drinks from the bar were great. My kids really enjoyed the buffet. We tried the food at the Italian restaurant and it was ok, not great. read more

Stayed here with my family in early August for 2 weeks and overall the trip was pretty good. If something is wrong with your room or you ask for something throughout your trip, chances are, you won't receive it. We had to practically BEG for towels to be delivered and if they did, they only gave 3, knowing that 3 people are staying in that room. The shampoo they offer is watery, we had to complain in order for them to change it, but we had to go across the street to the store regardless and buy shampoo. Throughout our entire trip, we had called numerous times for water to be brought in the mini bar and throughout the whole trip only about 3 bottles were given, and we had to ask the bartender at the drink bar to give us bottled water. Whenever a worker would walk by us, most of the time none of them would even say hello, which is basic courtesy if they want to live up to their four stars. The only workers that were polite was the server Francisco. Restaurants are pretty good, but was lacking was something along a sports bar, that most hotels have. The hotel has nothing special, but is overall just okay if looking for a more affordable trip as some of the other hotels can get hefty in price. read more

I would love to give this resort a 4 or 5 bubble review but so much conspires against that. This property is in need of some love and capital expenditure. Hopefully the purchase of the Occidental brand by Barcelo hotels will eventually provide it. We stayed for 6 nights in early October, slow season for Vallarta. Yes, there was some renovation taking place but nothing that would be considered out of the ordinary. I will start by saying that the reviews that mention the location and service are spot on. The beach was easily accessed and we have nothing but great things to say about our service team members on the Royal Club level and elsewhere around the property...kudos to Rodolpho, Ricardo, Guadalupe, Rafael, Carlos and others for providing the best in hospitality. The staff at the Occidental Grand is the true gem. Sadly its also makes the lacking in other areas much more prominent. The WIFI, well it sucks, there's no way around it so if you have to do any work while enjoying your vacation, good luck. We spent hours doing simple tasks that should have taken a short amount of time. While not everyone will need to work on vacation, we are small hoteliers and sometimes need to be in contact with our businesses,the WiFi connection makes that near impossible. The attention to detail is lacking, from the clock in the Royal Lounge which is constantly stuck on 10:30 to the bedside clocks that were constantly incorrect. At one point I asked a lady at the concierge desk at the Royal level about something, when she moved the laptop the data cable came unplugged, I noticed that it was being held in place by electrical tape. Being nosey I asked about it, to which she stated that they had asked about a replacement 2 months ago and were still waiting, I mean come on, it's a $4 dollar cable that can be bought at Wal-mart, why should the staff have to put up with defective items that can be so easily fixed. The hard and soft goods are in desperate need of refreshing. 2 of the 4 chairs at the dinette set in our room, 741, were broken. The mattress was heavily stained, don't go looking for a mattress encasement either, you will be disappointed. My last annoyance was that on the very last night of my stay there was a a wedding. I'm not one to begrudge anyone a celebration but the wedding seemed to affect all aspects of the resort. All of the good chefs were taken off their standard lines to help so if you were having dinner in the Royal Club that night you were screwed. We ended up sending back 3 items for temperature issues. It was obvious that the replacement chef was not up to speed on timing. Once the party started for the wedding everyone was invited even if you didn't want to be...the music was so loud you couldn't really rest and it went on until 1am, the bass was so extreme that even though we were on the opposite end of the resort, we could feel the bed pulse. I really, really wanted to have an excellent stay at the Occidental Grand Nuevo Vallarta, instead it was underwhelming and disappointing. I do hope that the management realizes the value they have in their staff, its seemed to be the only the thing the resort has going for it. read more

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We used Apple Vacations to set up an all exclusive trip to Puerto Vallarta. We came here for the first time for our 38 year anniversary and we'll definitely come back to PV! Upon arrival to the Occidental I felt welcomed and treated wonderfully. We payed a little more and got the Royal Level treatment. Check in was on the 7th floor due to us choosing to be Royal Level clients. We waited maybe 10 minutes for another couple to finish checking in.Too many extras to list in this review, but worth it I believe. Check in was a breeze. Go ahead and make reservations at the 3 specialty restaurants for your stay. When we walked into our room it was a little warm but later in the evening it cooled down. The only air conditioners are in your room and the specialty restaurants. One plus for Royal Level is WIFI comes with it. We had it in our rooms also. I don't know if this is new but I wasn't expecting WIFI in our room. It's fast enough to stream if needed. I know what you are saying but after a long tour around the city or a show on an exotic island that lasted until midnight you just want to relax some. I have had skin cancer before so laying out is not my forte. You can use US dollars or Pesos for tipping staff. Don't forget the tips. Not one staff ever expected it. The staff were always so attentive and friendly. The location is beautiful with mountains in the background and the ocean on the other. The Marina Nuevo Vallarta is just across the street. Along with a hospital and shopping center.This is where you can meet with the tour guides for water tours and such. The location is an awesome location. The resort was the perfect size. I didn't see not one dead bug or trash laying around anywhere. The food was always delicious but a little different when what I am used too. I know some complained about kids being in the Royal Pool but we swam 3 times in the pool and were all adults but that was Monday - Thursday. But we went the 1st week in November so the only kids there were under school age. This pool never felt crowded until the little kids showed up on Friday afternoon. read more

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It surprises me that there are so many mixed reviews. And I can only speak on our experience... We went to Nuevo Vallarta for our honeymoon and our experience was AMAZING. Unlimited food and drinks, two pools, a hot tub, and a hotel that opens onto the beach provided the perfect home base for our vacation. The hotel staff was so friendly and helpful with whatever we needed and we were greeted with a plate of chocolate covered strawberries, candies, and bottles of champagne and tequila in our room when we arrived. We highly recommend the couples massage, it is worth it!!! We did the deep tissue and it was so relaxing!!! This hotel tries hard to make sure guests have a good time with the inclusion of events and daily activities, although we didn't personally partake in many due to limited time. The only times we left the resort were to go on excursions with Vallarta Adventures, which is in close proximity to this hotel (a 45 peso cab ride each way, which is about $3-4 USD). I'm not sure what other individuals' rooms were like but ours was very clean, our AC worked fine, and we got a lovely view of the pool and part of the ocean. Our mini fridge was restocked with beer and sodas every time our room was cleaned and we had comfy robes and slippers in our room to use. I do agree there were a lot of families with small children, which is why it's nice that there is a secluded adults only pool. We would definitely return to Puerto Vallarta/Nuevo Vallarta and stay in this hotel again as our experience was so positive. read more

Should be a five-star hotel. If the plugs in the room worked. If I could at least have charged my cell phone in the lobby. If the handyman I was promised actually showed up. On the plus side the pool was beautiful, the beach was nice, the personnel were all friendly. I only gave it two stars because I consider electricity in the room to be a deal breaker. read more

It was a great place to stay! Rooms were a little small but they were clean, walls are little thin... but all floors are tile so everything echos. Staff was great. Amenities were great & convenient. It was all inclusive so all meals paid for. Pool was warm. Good was good! The only down fall was pool closed early at 8pm & there was no jacuzzi. read more

Occidental - Our king size bedroom - Hotels Near Me - Nuevo Vallarta, NAY

Let's just say we booked this room for cheap and our expectations weren't to high. I researched A LOT (excessive amount) before booking. We thought because of the deal we got through Expedia it would be about average. Well as the title says, we were so wrong! When we arrived we were greeted by the Valet who escorted us to the check-in area. Where we were pleasantly greeted by Miguel, he was able to check us in early and get us started on this birthday vacation. Everything from that point was great. The service was impeccable, flat out amazing.. coming from the service industry in Denver & Las Vegas, my expectations of good service is rather high. The grounds and rooms were absolutely beautiful and very well kept. From the food service, bartenders, activity personnel, they were all amazing! Getting taxi's was a breeze and very well priced per trip. We also took advantage of the little shows they had at night, we went to the Circus one and it was great! Family friendly and entertaining. Some employees certainly stood out and made our time the best. Esther at the Buffet was so nice and answered all of our questions. Victor and Raul? - Event hosts - they were so funny and certainly made you smile. Miguel - Absolute best, your service was awesome and so accommodating. Again thank you for an amazing birthday celebration and keep up the great work Occidental Team! You certainly exceeded our expectations. I would highly recommend this place for couples and families. read more

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The check in was a total headache. We were standing in line for about 45 minutes in a lobby with no A/C. When we finally started the process, we asked to upgrade to an ocean front room but they didn't know if there was availability for the night and the person suggested we check the next day after 9am. Not sure how that would work since they didn't know the same day availability by 4pm. It is pretty much impossible to get a reservation for one of the restaurants or the spa. It has to be done in person with the concierge between 9 and 5 and by 9:30, there's nothing available unless you want to have dinner at 10pm. There's only one pool for all guests, the other pool and hot tub are only for "royal level" and that costs about $45 per person per night. The room was nice and the bed as comfortable, but on our second day we were woken up at 8am by maintenance hammering and drilling in another room. We called the front desk twice and it took them over 30 minutes to see where the noise was coming from and ask them to stop. No one ever apologize for the disturbance. The food at the buffet was good and the service was ok. We wanted to stay an extra night but they were charging us $550 for 2 people. That's the amount we paid for 2 days on the original reservation and, believe me, that hotel is NOT worth that much. On our last day, we paid for late check out, we only wanted to stay until 3pm but the lady at the front desk charged us the fee until 6pm, when I told her about it she said that was the correct rate but after realizing she had charged us $800 pesos more, I went back to the front desk and apparently she didn't know how to void the charge and that's why she didn't do it initially. Again, no apology about the extra charge. If this is the cheapest choice for your stay, book the place, if not, definitively go somewhere else. read more

Booked this place a day before check-in; last minute after a horrible Airbnb situation and I'm thankful to stay this could've been a worse review. Staff- this hotel wouldn't be operating without every one of them. I've stayed at nicer resorts and have never received this kind of hospitality. Everyone goes above and beyond. Every single person. Without them, this would be a 3 star review. Please don't be that person who assumes tips are also included. Food- I hate all-Inclusive resort food. The only time I looked forward to the buffet was for breakfast. I didn't like a single thing otherwise. I much preferred Chips with Beans from the snack bar which you cannot go into if you're in a wet swimsuit, and only during certain times. There's a Seafood "restaurant" where you can serve yourself hamburgers, French fries and different kinds of Ceviche, very mediocre. BUT! If you're able to reserve a dinner at the Italian restaurant, oh my. You are in for a treat. Seriously. (I wish they applied 10% of this effort/flavor to all their food.) You book these dinners in the lobby. The servers here don't explain how it works so I will. You get 1 appetizer, entree and dessert per person. Highly recommend the Calamari & Shrimp appetizer, New York steak and all desserts. *Skip the white wine* In the Tokyo restaurant you'll be lucky if you have Kristel Arroyo as a server. She made the only lemonade I could actually drink at this place, it was delicious. She accommodated every single one of us. Every one who works here is great but she went above and beyond of us. Thank you! Rooms- Quite comfortable. I was freezing the entire time but my siblings who love the cold were in heaven. The design is modern and clean. The shower door allowed for a whole lot of water to get out. The shampoo was also not horrible. But of course, bring your own if you care about your hair. My biggest issue was being able to hear every single thing happening in the hall. Fridge- apart from our fridge smelling like rotten food, I appreciated that they filled it daily with 3 bottles of my favorite water, Epura, 2 Orange Juice Boxes, 3 Coronas, 2 Pepsi, 2 Seven-Up and 2 small bags of Japanese Peanuts. They have a coffee maker, of course coffee and 2 water bottles at room temperature for this. Beach- I was told there's a river that makes the water more brown than blue in this area. It's not bad but if you want something less brown, go about 5 resorts up, towards Bucerias. I didn't feel any rocks while walking in the sand even though I was told I would. The sunsets here are insanely beautiful. Beach activities- your room includes access to paddle boards, kayaks and foam surf boards. Paid activities by a separate company are a parachute, jet skies, banana boat and I think that's it. Parachute runs at 1,000 pesos per person, we got it down to a little less than $800 since it was 3 of us. Jet skies are $600 for 30 minutes. These activities are best between 11 am and 1 pm since the wind and waves are minimal. Pool- after 12 pm, hot, hot, hot. I've never been in a pool this warm. I would've expected something bigger or with a nicer design like the rooms but nope. You get a daily towel to rent. No biggie. There's a schedule of games and dances. I love when resorts have these. I saw someone win a bottle of wine and a free scuba lesson. My mom and other ladies are doing a dance lesson as I write this review. Drinks- a joke. Nothing is natural. They need everything quick so it's all artificially sweetened. The taste of Splenda is in everything. Sodas don't even have gas, we had to bring down the cans from our mini fridge. The one drink we enjoyed were the Frapps made at the lobby bar. But I have to note that my family had no problem drinking any of these drinks because they aren't as picky as I am. My mom loved her Micheladas. Booking- if you book through Expedia you'll wear a Gold wristband and "$500" resort credit worth crap unless you want 25% off coupons for spa. Black wristband is for Royal guests, let me break it down. You get your own 7th floor lobby, nicer room, buffet/restaurant, separate pool with jacuzzi, little bed on beach, upscale bar, 24/7 room service and free wifi. If you book through Costco this is already included. You can also upgrade to the black wristband to access everything above -except- room, and wifi. I think the upgrade cost is $600 pesos per person, per day. I do think it's worth it. Their crappy Wifi costs $280 pesos PER room, for the entire length of your stay. Unlimited devices. So why pay for more than 1? There's only wifi in your floor, lobby and if you're lucky, some sections of the pool. If Verizon didn't limit me to half a Gb per day, I wouldn't have paid for it. Would I stay here again? Maybe. But after seeing the hotels next door while on the parachute, I really want to come back to one of those. read more

Occidental - If you want a hotel that has minimal brown water from the river, stay as close to Bucearías as you can. My hotel wasn't that bad. - Hotels Near Me - Nuevo Vallarta, NAY

If I could give this hotel 0 stars I would. I was highly disappointed because this wasn't the original hotel we intended to stay at. We booked through expedia for Barcelo and showed up to a hot pink and teal tacky looking hotel. It looked nothing like the pictures and then they proceeded to tell us that Barcelo was closed. This was completely ridiculous because they told us they would offer us upgraded rooms at their sister hotel which was Occidental. THE WORST HOTEL I HAVE EVER STAYED IN. The food was absolutely terrible, it was bland, cold, and utterly disgusting. I had to force myself to eat the food or else I would starve. Additionally, the restaurants that you had to make reservations at were the same food from the buffet that was brought up and put on a plate. My friend asked for a pizza that had more toppings from the worker but they said no because they were bringing it to one of their restaurants. That's simply putting in no effort to satisfy the guests. Along with their terrible food, the workers were all rude and stingy about everything. The first night we stayed they were being completely rude to us for no reason but started to warm up to us after they asked us to write reviews for them to make them look good. They should already be kind and sweet to guests because that is their job. The pool is also disgusting because you could see mold on the walls. The water is ALWAYS hot and with the weather being so hot already it's not as fun to swim in. The pools are tiny and dirty so I would just suggest not go swimming at all. The hotel rooms were always missing items as well. In each of my family's room (we got multiple rooms), hair dryers would not be available while other rooms had them. That's just one example. However, what was truly upsetting would be how my aunt put her money in the safe and lost $200 because each day they took $100 each. She put it in a specifically way and area and noticed that when she opened it, the money was gone. The service is terrible, the workers are terrible, the food is terrible, the stay is terrible so please, do yourself a favor and book somewhere else!! read more

It's terrible hotel, not much options for food& activities, beach was dirty & smell muddy. Don't ever keep cash in the safety box. Take $$$$ with you otherwise it will gradually disappear everyday if you leave your room. No Bueno Hotel. read more

This hotel is one of the best in the area. Helpful and kind staff, and the vendors are not very persistent. It may be a small resort but the food and drinks are to die for! There's entertainment every night, they have a game room, a gym, a spa, and the rooms are well kept. Our AC broke one night and it was almost midnight. I called downstairs and they sent someone to fix it immediately. A little warning, the resort is still undergoing construction so it's slightly annoying. Also, if you're looking for a clear blue/green beach, don't come here. You don't want to have that expectation only to be disappointed. Overall this is a pretty decent resort. I would come back again. read more

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TRASHY HOTEL!! The food was utterly disgusting. It was cold, bland, and looked unedible. The hotel rooms were small and the bed sheets were always moist. There were bed bugs and my friend woke up with over 15 bed bug bites. Another thing is that money was stolen from my friend's safe which had over $200. We didn't even choose this hotel because we were transferred from Barcelo which was their sister hotel. They scammed us by telling us that the hotel was closed when we already booked rooms through expedia. This was ridiculous!!! Stay away from this hotel please!! read more

This place has beautiful grounds. An all inclusive resort. The beach is perfect. It's all sand and the beaches here are not really that busy and I was here on a holiday weekend. The weather was amazing too. They have several restaurants and they have 3 where you have to make reservations for them. Never got to try those. They have a buffet restaurant that's open for breakfast, lunch and dinner. Unfortunately the food is not that great. I drank so much and hardly even got buzzed but when i went outside the hotel for a drink, a big margarita got me buzzed quick so that makes me think twice about the alcohol they are using. They have a snack bar that is supposed to be open at night til 1 am I think. When we went, they were 45 minutes late in opening up. They had burgers with no cheese! The burgers were not even all that great. The price sure is worth coming here again. It's an easy drive from the hotel (they provided transportation). Our room was on the first floor and we could see the ocean slightly. Everyone that I encountered that works here was super nice, especially Perla who was our waitress out in the main outdoor bar. She was fun! I think I would come back. I had a good time even though the food wasn't superb. read more

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a good find among the 100 resorts in puerto vallarta area. the rooms were clean and spacious. the housekeeping team did a good job maintaining the cleanliness of our room on a daily basis. the customer service was excellent and prompt. everytime we need something, the resort made sure that the matter is addressed as soon as possible. the food was delicious for the most part. the resort offers 3 ala carte restaurants and also has the main buffet area and snack station. among the ala carte restaurant, i highly recommend los olivos (italian) as the chef was consistent in giving us tasty dishes as part of a 3 course meal. all in all, i will definitely come back to this place. read more

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Absolutely an exceptional experience at Occidental Nuevo Vallarta! The staff are kind, caring, and wonderful, the resort itself is absolutely beautiful!! I have stayed at the Ritz Carlton in Maui, and the Trump Doral in Miami and this resort is up to par to those. The food has a wide variety but I highly recommend to upgrade to the royal status so you can get access to easy reservations to the restaurants. Our favorite restaurant was The Italian restaurant and we also loved the Tenpanyaki Tokyo restaurant and the amazing performance by Carlos. There are four different pools and if you are part of the royal status you can swim in the Royal pool which was not crowded and you have access to the cabanas. They have a COVID testing center on site from 8 am -4 pm, antigen test are $18 per person and PCR are $91 per person. Thank you Emanuel manager of hotel, Omar royal concierge, Osiris front desk, Canario server, Martin valet, & Rafael server !! read more

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BEWARE!!! DISHONEST & THIEVES!!! DO NOT STAY HERE!!!! We came as a family and reserved 3 separate rooms for 5 nights. The hotel gave our rooms to other people TWICE and took our clothes that was in the drawers. The manager, Claudia did not listen to us for their mistake and refused to refund us and had the audacity to question our consciousness.  They should not have given up our rooms. From this point, it wouldn't matter if they gave us a whole tower to ourselves. We don't want to do business with them ever again! Our belongings and safety were at risk. read more

I agree with a lot of what the other posters have already stated. Food and drinks were average. Beach and pool were nice. Staff was friendly. The property is going through some updating. I paid $99 per night for this all inclusive resort by booking it through their website. On the Nuevo Vallarta bus route too, next to the Hard Rock - this means taking the bus from Puerto Vallarta or the PV Airport is a cheap and easy trip for between 15 to 22.5 pesos. Bottom line - yes I would stay here again. read more

Horrible!!! Mariluz! Didn't want to give us a table because we were there early but she had 10 available tables and didn't let us in. Horrible customer service . We are members and they do not treat you properly. Do not come to this place if you are a member, you will not be treated properly. Go to Cancun instead, not to this resort in Nuevo Vallarta. read more

Where to start - 30 minutes just to check in. They had one person working at the counter. They said they would take the bags to our room and we had to go back and get them because apparently we didn't get a ticket from the employee who offered to bring up our bags. When we finally got to our room, the wrist cards were not functioning. We noticed the room was quite hot so we called the front desk and they informed us that the maintenance crew would be working on it. It's been at least 5 hours and it's still hot in here. When we came back to our room, there was a crab walking around and now the refrigerator is not working :/ The water pressure in the shower is the worst I've seen in any hotel ever. We asked to change rooms and they gave us a hard time. I give it a 2 because of the food and nothing else. Will not be coming back here ever. read more

Bedbugs everywhere. I have hundreds of bites all up my privates and I'm not spending any time outside as I'm only here for s medical procedure. My doctor visited and told them there is no excuse for these conditions. They insist all of us are lying. The hotel is now calling the room and my cell with harassment to bully us into not sharing the photos of the feces and eggs along with the bed bug bites. Also, dead bird on windowsill attracting more bugs. SOOOO many issues. read more

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If you are looking for a bit of luxury when you travel, look no further than this resort. Of the two Occidental all-inclusives I have stayed at to date, I prefer this one. We thought the resort was half empty during our stay but found it was nearly at capacity. It.was.not.crowded.at.all. That meant plenty of lounge chairs free at all times of the day, short waits for food and drinks and lots of recreational equipment available for use. While family friendly, equipped with a kids club for most of the daytime hours, the majority population during our stay was mostly retirees. The property is fairly compact and mostly flat. Beach access is really about one or two steps down from the patio and flat throughout. The beach is beautiful and you can walk several miles each direction. One of our favorite features was the adults only pool. At the adults only pool they will even deliver food and drinks. This pool is especially nice as you can't hear the pop music from there! There is also a kids' pool and a third pool for everyone. Our room was quite nice. We had a First Club (membership club) room which came with a king bed (very comfy), microwave, refrigerator-stocked daily with soda, beer and water, a coffee maker, flat panel tv, safe, etc. Upon entering your room, look out the window. If you can see the lounge bar that extends from the lobby, request a new room or pack earplugs. The lounge bar stays open until 1 am and the acoustics are such that they aim outward and up toward the rooms. We called down to the desk one night to complain about the noise and nothing changed so my boyfriend got up and went down there and the staff was unwilling to do anything to quiet some loud, drunk patrons, so that was one of the only unfortunate parts of our stay. Also request a room with a patio or balcony if possible- much easier to dry wet clothing. The resort offers laundry service too, but a quick peek at the prices showed it to be pretty pricey. They charge for wifi in the rooms but it is free in the main lobby or the First Club lounge. If you do make it to the First Club lounge, be sure to get one of Juan's world-class margaritas! In addition to the lounge bar, there is another bar near the beach. You can also get beverages at the restaurants. We found the cocktails to be hit or miss, but it's hard to find too much fault with unlimited free alcohol except the house red wine which was virtually undrinkable. The restaurants do offer additional wines for purchase. We enjoyed a Carmenere at the Italian restaurant that was quite good and affordable. The food isn't too bad. Dining hours range from 7am until 10 pm with a few hours in between of closure while the restaurants are turned over. The snack bar offers pizza, burgers, burritos, etc. The buffet offers breakfast, lunch and dinner and contains options for all dietary restrictions and preferences. We liked their breakfast best, the fresh fruit was unbelievable. What would be helpful is if they had tags identifying the dishes as occasionally it was hard to discern. There was occasionally a chalkboard at the front identifying the main hot dishes. For the other two restaurants, the Italian and Mexican you must make reservations in advance. Make them when you book or immediately upon arrival if possible!!! Both restaurants were good but we preferred the Mexican restaurant with the better portion sizes. There's also an additional restaurant for Royal Club members (did not try). If somehow you bore of swimming in the pool or ocean, there's beach volleyball, boogie boards and kayaks for use as well as a large chess set. On occasion we also saw parasailing and jet skis. There are activity people to lead dance lessons, water polo, bike rides and other games. At another Occidental property they had a board near the pool posting the times of these activities which was helpful. Apparently here you have to go to the lobby to find out from the concierge. There is some sort of show performed each evening too! On Wednesday or Thursday evenings they host a large fiesta with buffet dinner, vendors, mariachi and traditional dancers. If that still isn't enough, they can hook you up with sailing, snorkeling, scuba diving, zip lining, dolphin encounters and much more through nearby Vallarta Adventures. We booked several excursions independently online through Vallarta Adventures before we learned the resort could have done it. You can get to Vallarta adventures via a short taxi ride or a nice 1-1.5 mile walk from the resort. If you do venture off resort, the airport is about 20 min by taxi pending traffic. Puerto Vallarta is 30-40 min and 200 pesos by taxi or 13 pesos by bus. Getting change while on resort is nearly impossible but there is a bank across the street about 1/4 mile. TL;DR -nice place to relax and enjoy free booze read more

Occidental - Hotels Near Me - Nuevo Vallarta, NAY

We have been to this resort two times prior to this trip. we paid for three rooms at the Royal level. two of them being suites and one Royal standard room. when we arrived we were given two suites and one standard room. in the standard room we had two double beds, even though we requested a king bed. we were told by manager Alberto that there were no king-size beds available. we talked to management numerous times during the trip and no one took care of us. We were told by management that we reserve a room not a bed and they could not guarantee any size bed. My wife and I ended up sleeping in separate beds during our vacation because we could not both fit comfortably in a full size bed. The resort was about half full, so they made a conscious decision to not find us a king size bed. very poor customer service by management. the resort employees were great, but management needs an overhaul. Stay somewhere else. BTW. The food has gone downhill noticeably also over the last three years. read more

Run away from this place! 1st upon arrival they gave away our rooms. Made us wait 3 1/2 hours to find out if they could get us a room. 2nd the place is a nasty looking place from the get go. The front security are not attending the gate and have on dirty uniforms. You can easily sneak in. 3rd the lobby is filthy! No air conditioning open lobby. The furniture is filthy and filled with mosquitoes bitting your legs. The WELCOME RED CARPET IS BLACK with dirt!... also we saw nests of some animals in the lobby.. The food staff is often rude and the some of the food was not fresh or stale! And if you call room service it never arrives. 4 of us staying in different rooms called 2 times on different days. ZERO ROOM SERVICE ARRIVES. CONCLUSIONS NO ROOM SERVICE... Besides that the beds stink like mildew or wet dawg as well as the towels. 1 last thing the so called sushi restaurant has ready made rolls that are served warm ! Who eats sushi warm??!!! The staff outside serve you drinks in dirty cups and will be rude to you if you ask WHY? read more

This all inclusive is ok. But far, very far from exceptional. The rooms are clean and pretty modern. They have a gift waiting for you in your room on arrival. Ours was a cheap but cute bottle of mescal and some Mexican candys. But i think one (the coconut one) might has been a little moldy. The service was always lacking and you could tell they have contempt for American guest, even if you're Mexican American and speaking Spanish to them while trying to be respectful. I thought this was especially bad because if you go to any mom and pop they're way to happy and greatful to see you. And I actually heard them talking crap to the Mexican guest about the American guest. Hey guys, they think we're stupid for flaunting our dollars here with them. I heard this with my own Mexican ears. They have a "mini bar" fridge that is supposedly stocked daily. Well, don't count on that either. And don't waste your breath on request because they never honored ours. As simple as it was. The food in the buffets was beautiful to see but cold a lot of the time and bland as f***. Again service a lot of the time was lacking. I actually had to bring it to their attention once. If you do book here you will most likely enjoy yourself but I would suggest booking somewhere with a little bit higher of a rating. read more

Occidental - View from mariachi grill - Hotels Near Me - Nuevo Vallarta, NAY

Just came back from a 5-day stay over at Occidental Nuevo Vallarta. This is my second experience doing an all-inclusive resort with my family in general. I'm rating them a 3 out of 5. Staff was friendly. Rooms were clean and well maintained. Beach was very nice. I will say to expect the pool to close every night around 7:30pm, which was disappointing for us. Also the food at the buffet was really bad and served very cold. Cocktails were also on the cheaper quality with very syrupy mixers. However, the restaurants were good. Just keep aware that those who are booked in the "Royal" section get first dibs in reservations at the restaurants which isn't fair since it's promoted that reservations are to be on a first-come-first-served basis. Overall, a nice, comfortable resort which you will be able to relax in, just expect to have to get out of the pool early and try to eat elsewhere for breakfast and lunch, if you can read more

Occidental - Beach along the resort - Hotels Near Me - Nuevo Vallarta, NAY

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So disappointing... over-paid, nobody to talk to, no follow-up or concern. We stayed in the penthouse. The whole experience was sad... don't stay here. You can do MUCH better. If you have a problem or mix-up (e.g., booking extra rooms for family) there's no way to get it resolved. The website, management, etc... no concern or regard. read more

Great location-crap service. The hotel is very stingy, counting their towels, key cards, towels...it's kind of annoying. My dad was sick with the stomach flu and I asked if we can take him back 4 pieces of sushi and they said no, order room service... umm hello... it's the stomach flu, have some damn compassion. Service and checking takes forever, so does concierge. Book another place if you can...cable And air condition did not even work half the time, not the best service read more

I spent the xmas week last year at Occidental with my boyfriend. All I have to say is that we had an amazing experience.. We bought The Royal club, which is all inclusive and I dont think we would be so satisfied if it wasnt this way. The food and drinks at restaurants and bars downstairs are not at best, but the Royal club restaurant, drinks, and customer service were absolutely impeccable!!! The hotel is pretty decent, more like a boutique hotel.. Cozy and small, which I prefer more than those big corp resorts. They tried their best to entertain and create a fun atmosphere at the resort... My favorite of all was Santa Claus arriving from parasailing for the kids. Amazing!! read more

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Worst vacation experience ever... to the point where I'm actually leaving a review. The place itself was nice and the beaches were great, but the service was the worst I've ever experienced and the food was barely edible. From the beginning, it seemed like the staff all hated that we were there and no one would even smile at us. They hated serving us drinks and usually wouldn't even give me what I ordered, not to mention the alcohol was clearly watered down - enough to the point where we went and bought alcohol at the nearby shop. And half of the time they said they ran out of whatever liquor we asked for. We could only get dinner reservations for 2 of the 5 nights even though the restaurants were all empty when we actually went so we usually ate chicken tenders and fries for most of our meals. I ended up getting food poisoning one of the last nights so the last two days I was there was spent in the room. I called the front desk to ask for water and it took them 5 hours to bring me water while I was violently puking in the bathroom. Also, the "mini-bar" they say is included in the room only includes water and soda. They will try to get every cent out of you too. My friend lost his wristband and they charged him $50 for a new one. Absolutely do not recommend. I would've rather stayed home and saved my money. I told the staff about my experience and they gave me a sarcastic apology and went on to the next person in line. read more

If I could give this place no stars I would! The staff ( most likely cleaning ) stole from us! Ugh!!!!It has been a nightmare since day one. Expedia mis represented the hotel and amenities. When it says all inclusive , it should be all inclusive. I've stayed at many 4 and 5 star hotels and this is not 4 stars! To make things worst they stole some of my daughters clothes from our room!!! I had showed them to my husband while picking out her outfit to wear and decided on a different one, the next day when we went to get her dressed the items were gone!!!! I called security but I'm sure they won't find shit!!! Not happy ! Will never ever come back to this place! Stay away!!! read more

This hotel is horrible. We stayed here for five days and not one single day we were relaxed. They allow wedding parties to party after 1am which drove us nuts every night. They dont care abt you nor do they care if u complain directly to them. They dont know how to apologize. Food is gross and i barely ate. I feel bad for their workers here. Due to the poor management, they seem to get no tips. Tokyo restaurant in that hotel sushi is safeway sushi quality. Do not eat there. Bad sushi bad toilet experience after. Beach is not clean. Found few nails and metal materials. Our first time in mexico puerta vallarta, n this hotel did a hell a job for ruining everything. Will never go back, do not book here. WORST EXPERIENCE EVER. read more

I have avoided Coming to Mexico because I get food poisoning easily. However, to celebrate my 30th anniversary I took the chance. This place is top notch. We upgraded to the "Royal level". We got better booze and better food it was totally worth it. By day three I was eating and drinking everything and now on day seven I have not been sick except for a hangover on day two. This place is relaxing and the service is really good. Most of the employees have worked for many years and it shows in their faces. I will be back and I'll see you there. read more

My husband and I just came back from Mexico. We have been to several all inclusive resorts and Occidental is one of our favorites. The resort is a little small but the food was amazing! There was even jumbo shrimp and lobster at the buffet during seafood night! We were here for Superbowl Sunday and they had a Superbowl party which made it even more fun to watch! read more

Stayed here for a short time last week. When we got there, it took the staff most of the day to get our room in order. Room service was mediocre at best: They took forever to bring towels to our room and only brought one clean towel when three of us were in a room! One of my friends also ended up getting food poisoning from one of the restaurants. Overall, not a great experience. read more