I contacted Ultimate Poolscapes for an estimate on a pool leak repair. David and Jackie got back to…read moreme quickly, and we set up a time to meet about the repair the next day. This is after my family and I had waited for months on another company that was supposed to do the repair. Even with confusion with this other company about the exact location of the leak, David was patient and attentive to the problems at hand. He and his crew efficiently and correctly found the leak, broke up the concrete deck to repair it, and filled it back in to an almost exact concrete match. We were very impressed with the attention David and his crew paid to doing a great job, not only repairing the leak, but also helping us navigate the issues with the other company. I highly recommend this company for future pool-related needs.

From the owner: Ultimate Poolscapes has 15+ years of experience in the swimming pool industry. We build custom…read moreswimming pools and water features, as well as do swimming pool inspections, maintenance, leak detection, repairs, and remodels.

Great experience from purchase to final install! Got a fantastic deal on swim spa from Brian. They…read moremet and exceeded my expectations on customer service, product quality, and timeliness throughout the process. They delivered exactly what was promised and more. Great company, and Brian and the team were excellent at what they do. I will continue to support the business in the future.

They came to my house and made a repair on pvc pipe leaking and a couple of o rings that needed to…read morebe replaced. The original quote was 300 and they ended up charging me 438. The tech that came out was not able to figure out the angle on the pipe that he was replacing and ended up using a putty which I agreed to. He was very friendly and knowledgeable. My reason for my review not being a five is that the quote was nearly fifty percent more than anticipated for a simple pvc pipe repair and o ring replacement. I tried to speak to the company and they were not willing to come any closer to their original quote. Beware of the price you are quoted as it may end up much higher than expected.

Professional service. Excellent follow up and assistance in finding what we needed. We were very…read morepleased with their help.

Pool had started getting green. Scheduled them to get it clear. Wednesday, they shocked it only…read more Found guy asleep in his truck in my driveway. Charged $185. Thursday, let them know it was still green. They texted they will do more the next day. Friday, they shocked and algaecide only. Charged $270. They texted they will continue next TUESDAY. Labor Day weekend shot. Tuesday, they shocked and swept. Charged $160. Claimed job complete. Charged $639.75 for the pool to be so hazy you can't see the bottom.

Could not have gone better! I had a very hard time finding someone in my area who would work on…read morespas like mine. Kim at Shortell reached out, was very thorough in her questions, and made sure she had all the information needed to get my spa fixed. Alan and Kim both showed up right on time, diagnosed the issue within 10 minutes and the repair was finished in 2 hours. Alan is the most knowledgeable dude, and it was evident that he had decades of experience. I got an upgrade in my outdated spa equipment, and the parts were already on the truck. My wife and I were able to use the tub the same day. The team was prompt, professional, and the quality of work was excellent. If I ever need spa repairs again, I know who I am reaching out to!

Communications is key. Contacted on Jan 15th to have spa moved and was promptly called and messaged…read morethat it wouldn't be an issue and got on the schedule for Jan 17th. Messaged to confirm pickup for the morning at 8pm Jan 16th and was told weather would not allow it but I would be rescheduled for next week to which I replied, definitely. Jan 17th (8am) Missed 1 phone call that was apparently to say they could move my spa. no follow up call or message. Tues Jan 21st message to get an update on delivery and told there's no way I can be scheduled as they are booked 2 weeks out and my previous message about wanting to be scheduled was missed... my advice is call them multiple times to make sure you have the most up to date information.

There when I needed them great prices better than Lake Air Pools prices are better and a better…read moreproduct on hand and will explain the difference between all shocks

Just go to the pool section at Home Depot or Lowe's. One time I went by and it had a sign that said…read morebe back in 45 minutes. I went on another date and the two guys behind the desk were so rude and unprofessional. I regularly need pool supplies and thought this place would be a good place to get things.... I was wrong.

Couldn't say worse things to be honest. Matt is overpriced and sends over high school kids who…read morespend a total of 5 minutes at your place to basically check skimmers. Paid $355 a month for people to not even brush. Takes no responsibility for maintaining equipment and good luck getting in touch with them. Even referred them to my neighbor and Matt's group just said no. Business must be good to deny new customers! But sounds like this is the reputation they have built.

Our filter cover broke after 20 plus years of use so no complaint. It broke on the Friday before…read moreEaster. I called Matt and left a message at about 3pm and I sent him a text to make sure he got the call. It is now the Wednesday after Easter and NO call or text. I ordered the cover myself off Amazon and will install it when it come tomorrow. Matt started out as a very good pool service person but has slowly digressed. No response to my call and text is no way to run a company. Even if you can't make out to fix the issue at least call. Bob

We had the best experience with Aquamarine Pools of Texas from the salespeople (JP and Lissa) who…read moretalked us through all our options and answered every one of our questions to Jose and his crew who did the seamless install and treated our like their own to Angela, our contact person, who kept us so informed every step of the way and also answered our endless questions. In two weeks we had a fully installed pool which is just crazy! Aquamarine sent out their pool cleaner right after install and then Jason came out a few days later for pool school. We never had to call to find out next steps. If we could give them 10 stars we would! Everyone we dealt with was professional, knowledgeable and very helpful and made our first pool install experience so easy and enjoyable! Our backyard is a work in progress but watching them crane the pool over our house was a sight!

The representative that we had was amazing, he showed up on time, gave us all of the information…read moreand gave us an estimate right away. The bill for the pool was a little bit expensive, so we are looking elsewhere for estimates first before jumping in.

After 7 months, our pool is not finished and is of sub par quality. Only 1 jet of 8 in spa works,…read morestone around spa broken, no equipment to clean, and plaster is a WRECK. See pic (this is supposed to be Stonescapes Midnight Blue but is extremely splotch throughout pool. Jim Demeo walked off job and said he is going to put a lien on house although only a small amount is owed for FINISHED work. He refused to show me what the plaster warranty is unless I paid, even though he is not finished. Just walked off the job.

Jim seems to be the only one on his crew that can do things halfway right. The contractors DeMeo…read moreuses are horrible, from leaving trash everywhere to pieces of metal in the street and allowing mud to flow down the street and not even attempting to clean in up. His crew even tried to drain the neighbor's pool into our backyard and when we stopped them, they moved the hose and tried to dump it into the next neighbor over's yard. It took Jim coming out to finally get the hose in the street. DeMeo may be low cost but it's because they use the cheapest labor possible and our neighbor is already complaining of broken pumps and leaks.