Why a bank in the middle of a downtown does not have a walk-up ATM, I do not get. Walking through a…read moredrive-through is dangerous, not to mention people in cars do not respect that you've been waiting on the sidewalk.

Friendly and helpful staff, Everytime I've had an issue they help me to resolve it on site that…read moreday. I usually use the ATM out side that you can drive up to our walk up to. I always suggest to friends and family that they bank here never had an issue.

Customer service is A1! So friendly and very much accommodating to personal needs. What…read moredistinguishes them the most from the rest has to be the coin counting machines! Hours are way more convenient, new locations popping up everywhere, and they have an app & online/mobile banking. If you decide to try them out, make sure to ask for ROXANN!! She literally is the most gracious, attentive, genuine, down-to-earth employee. Literally the greatest asset to this bank, promise she will not disappoint. Whatever you need, she's got you.

on july 13/2026 at approximately 10 am , i visited fulton branch in Hackensack NJ and waited 30…read more minutes for asimple deposit . when i politley asked the teller name nancy if i should go and return later ,her dismissive unprofessional response was unacceptable . This reflects recuring issue in my ineractions with her and stands in sharp contrast to the excellent service consistently provided by Anthony and Nadia .if this level of service continues , i will have no choice but to close both my personal and busniss accounts and move to anther institution. No customer should have to deal with an atitute of a teller like nancy that have poor comunication skiles and appers uncertain or unprepered to handle basic banking interactions

Stay away from this bank. The workers are rude and incompetent. The head manager is always out…read moreto lunch either physically or mentally. The larger organization rarely gets things right the first time. Many times you have to call back multiple times for the same issue and some time when you call back they dont even have an idea or record of what transpired last time you talked with them.

If there is anything I cannot stand, it is receiving an answer of "I don't know" when I ask a…read morequestion. Today, I finally ended the lingering relationship I had with TD Bank. I closed my checking and savings accounts sometime ago and opted for PNC where I always get answers to my questions and am remembered in the two branches I frequent. Today, I ended the affair with TD by closing out my safe deposit box. First, I waited close to 30 minutes to be seen by someone. Then it took another 45 minutes. There was a minor dispute over a second key and I was charged $25 for turning in only one key. When asked if I would be reimbursed if I turned in the second key they allegedly gave me when I opened the box, the girl waiting on me who was probably not old enough to drink, replied she didn't know and it would be up to management and I'd have to deal with it IF I ever returned the second key. Prior to closing my accounts, I waited upward of 10 days for payroll checks to clear into my account. Service was always snotty at best. That place blows. Way to go with killing the Commerce reputation and fond memories I have of quick service and friendly staff.

The true measure of a business's quality is not how it runs day to day, but what it does when…read morethere is an issue. There was such an issue today and TD failed miserably. Their on-line service malfunctioned. If you tried to call for service you either sat on hold for over twenty minutes or requested a call back that did not happen. I also went to the local branch to get a resolution but the desk jockey insinuated there was no on-line issues, but he could not reach their service center either due to an admitted twenty minute hold time. I am now in the process of finding a new bank.

Would give them a 0 if I could, they direct deposited over $4000 into the wrong account, in spite…read moreof having the correct account information(the information was sent to them 2 months in advance)..the manger at the Main Road Vineland Branch was to busy to take any of my phone calls, but when I drove 40 minutes and walked in she was doing absolutely nothing, and offered absolutely no help to correct their mistake, she just kept saying I will have to wait till Monday, she couldn't even guarantee that the same thing would not happen to the next deposit, she seemed annoyed that I interrupted her countdown to the end of her shift, and the only thing she was confused about was why PNC could not just give me the money- not the fact that they made a huge mistake that will cost me overdraft fees- IF this type of person is who they allow to become a manager of their bank I would not do business with them ever.. this is who my employer uses to funnel summer savings accounts though, I will do summer savings myself cause this bank is trash.. This women honestly could not be bothered with the fact they sent over 4000$ to an account that was closed due to fraudulant activity..Take your business elsewhere PNC was more helpful then this bank...