Quick, efficient and pleasant to work with; Jessica was incredible with handling my case and just…read moremoved from out of state. 10/10 would recommend this team to anyone in the FL area.

I had a very disappointing experience with this office. When I emailed to ask a simple question…read moreabout whether I would receive a refund on my policy, the agent was dismissive and unprofessional. On the phone, he brought up the fact that I had previously left a negative Google review -- not once, but twice -- which I felt was inappropriate and unprofessional. Instead of answering my straightforward question, he argued with me, told me I was only a client "for a day," and even remarked about State Farm being a billion-dollar company, as if my concerns weren't important. My request for a policy transfer due to poor service ended up being mishandled, and I had to deal with his office again when cancelling a third vehicle. I filed a formal complaint with State Farm regarding this interaction. Based on my experience, I do not recommend this office. I encourage others to take their business elsewhere.

Good friendly service and low costs. They have been my insurance company through 2 houses.. and…read morenow to the third house I own.

Great service! They were extremely attentive and committed to helping me find a cheaper rate…read morewithout reducing coverages. Overrall an excellent service they deliver!

Acceptance Insurance has provided us excellent service for several years. They worked with us…read morepatiently to find the perfect coverage for each member of my family. Additionally, our agent always makes herself available to us at our convenience and provides prompt and reliable service. It is a pleasure to work with them!

I wish I could give six stars for the level of customer service, even if there are issues in which…read morethey can't assist you with they will go above and beyond to try and help you with it as much as they can. I call multiple times a week, at times I'm like "they are going to hate me" but never that! The best company our office could have chose for our health / dental insurance.

Insurance experts! This is the first time I've renewed the insurance for my business with a team…read moreof professionals that not only asked questions about our health needs and cared enough to make sure each and every employee had the coverage they needed and for me, as the employer, I couldn't be happier with the savings, and we're talking about a five figure difference annually from what I was paying!!! 5 stars for your team!

I've had this insurance for the past eight years and up until recently I've been satisfied. We…read morelived in Cape Coral for eight years and had DTRT Insurance for most of those years but recently sold our house so wanted to obtain a refund on our recently paid homeowners and flood insurance policies. This insurance group is great when providing quotes or selling you insurance but absolutely terrible if you cancel any policy. We sold our house in June and it took a full three months to get a refund on our homeowners insurance premium (around $2,000) and still haven't received a flood insurance premium refund after four months which is another $2,000. Still waiting!! Yesterday I canceled our renters insurance and was told that they'd send an email to initiate a cancellation of that policy. Again still waiting!! Insurance companies sell a "service". It is not a tangible product and that being said if I were you I'd take my business elsewhere.

We have had our home insurance with them for many years and always had good service and fair…read morepremiums. I can definitely recommend them.

" This is the worst experience I've had here in Miami with car insurance companies!!!…read more Customer service is terribly bad--they don't answer the phone, they don't respond to e-mails... the worst incompetence that I never seen in Customer Service "Car insurances" Give them 1 star is A lot!!! I can give them - ooooo My driving record is spotless, but for this company, it's completely irrelevant because they never take it into account when charging me, even though they supposedly should!!! They "only" overcharge for Car insurance!!!! They offered me a service called "Drive Safe and Save" with a device that needs to be installed in the car to monitor miles and driving habits, but they never guided me or told me I had to report the history 20 days before the policy expired... Because of this, they didn't take this system into account when charging me for the next 6-month payment. Because of this, they lost a customer, and I finally decided to switch car insurance for the upcoming semester!!! NEVER AGAIN!!!! Tatiana A.

This agency is completely unprofessional and avoid them if you can. They provide inaccurate quotes…read moreand policies.