Tried three different stores to get battery in my watch. Macy's sent me to the other end of the…read moremall to American Jewelers. One of the previous jewelry stores had scratched up the back trying to remove the back unsuccessfully. The guy working at American Jewelers had my battery installed in a few minutes and was friendly and knowledgeable. I picked up a pair of earrings while I was there.

I brought my Italian watch to the cordial timemaster and he repaired with ease in 15 minutes!…read more*Fred Meyer Jewelers fiddled with it and damaged the secondhand ;(

Last transaction was okay, not what I hoped for, but my watch runs. Band kind of pricy, I needed…read moreit!! Previous visits have echoed what I read here about rude, condescending often. Wouldn't touch my neighbors anniversary clock. I felt badly for sending them there. Really! You're a clock maker aren't you? Been in "the business" a long time. Al Nihart fixed that style of clock; apparently he was more skilled?! Had lovely electric bedside clock, belonged to my mom. It quit working. Repair it? Oh no! Stick a piece of crap, battery movement in it! NO! I'd like to keep the integrity of my Moms sweet little clock! Gentleman in Spokane cleaned it, few adjustments and it's purring again. Where's the skill? Disappointing from the son of THE best jeweler Kennewick ever had!

great transaction: bought a NATO strap for my new watch. Prices are reasonable and the staff are…read moregreat.

It's unfortunate that the last person to review this place had such a negative experience. Mine was…read moremuch the opposite. I randomly had a link on my watch come apart after one of the pins rusted and broke. I came in, talked to them about it and left the watch for a couple of days. They tried a number of different tools, and ultimately after having a couple folks work on it were able to get the pin replaced. They also looked into getting me a new watch band and quoted me a very reasonable price, comparable to what I found online. I was really impressed with the service and the dedication to actually getting things done correctly rather than just telling me "you need to buy something from us". Good work guys and gals!

Each time my ring was cleaned I lost a diamond, at my expense. I was told it was from the cleaning…read more Am I never to clean my wedding ring? No wonder they would not let me purchase insurance. Paid over $5000.00 it total. Not a cheap ring.

I've been doing business with Van's Jewelry for almost a decade and have found them to be honest,…read morefriendly and have done beautiful work with repair items. I highly recommend this business!

The couple are so amazing I love to stop in just to say hello. I consider them to be the best…read morejeweler in town. I would not send anyone to any place else, but

Good selection. Knowledgeable staff…read more Be aware!! When you go in, try to pick one of the young associates. They are working on commissions. If the older managers try to come in without being asked, tell them you prefer to only work with the associate. Literally, they will take half the commissions from the young associates. I have worked in retail sales and have never, as a manager, taken commissions from my staff. This is the worst management structure I have ever heard of. It's one thing to share commissions among the associates, but managers should earn their own.

I live on the East coast. Last year I wanted to purchase a birthstone ring for my granddaughter. I…read morefound that there was well known jewelry store in the Valley mall. They were very disappointed. The salesperson they encountered did not seem knowledgeable and just not helpful. They walked to the other side of the mall to Morgan jewelers. Via FaceTime the lady explained the ring and the 5 year service that enabled them to come back and have the ring resized as well as repaired. Since she was 13, I thought that was great. The ring was not supposed to be ready before Christmas, but it arrived before Christmas. I regret not having the sales lady's name.

Located within the Fred Meyer grocery store, it makes it very accessible to peruse the various…read morerings, watches, necklaces and earrings under their special light that highlights the stones of some pieces. We've had our ring fingers sized here and received no pressure to purchase quickly or hurriedly. I'll be honest and say that I haven't seen any consistent employee there. I don't know if they hire many people for short shifts or I don't always shop at the store any particular time or day? Or perhaps they work a variety of short shifts? Anyhow, that's neither here nor there. The jewelry and selection are good. Shop here with confidence if it fits your schedule better.

Normally pretty good,this is one instance but I was ignored by an employee cashier who asked the…read moreperson in front of me to get in a soften line when I was the last in line,I thought the last in line went first,guess I was wrong headed or theyvjustcjave inconsiderate employees working at my gay particular location.....