Great selection of diamond jewelry, and the staff are super friendly and helpful. I needed two gold…read morechains repaired on a tight schedule and Diedre and Alfredo were able to get both of them done for me in less than a day. Great quality repair work. I highly recommend Touchstone which feels like a true neighborhood jewelry store.

Knowledgeable, welcoming, not money grabbers, honest, capable, full service. A best bet in my…read moreopinion.

I don't know why this is set as such a "great" jewelry store. My fiance went and bought a white…read moregold 14kt necklace with a "diamond" cross they charged him almost 500! Claiming to be real diamonds on the tiny cross! (Never has bought real diamond not experienced) Went to get it tested 4 months later to find out it's white sapphire??? The 14 kt necklace broke off from the chain (was my fault) went back here despite the fact that they sold us fake diamonds decided to give them a second chance to fix my necklace I paid close to 50 dollars!!!! Got my necklace back measuring at 24'' when I sent my necklace in measuring at 18''. I was so upset. I called asking for answers and they told me "it happens" what does that even mean. I then did my research and it does stretch but not as much as mine did. I'm so upset with this place. They take advantage of people.

My wife wanted a new ring. Kris and James work with you to determine your price range, and then…read moremake jewelry that is just awesome to look at. I am just a guy, but even I thought "wow" when they showed us the new ring. Several pluses: -Great communication (I was keeping it a secret from my wife, so Kris gave me her cell phone and she emailed my work address) -No high-pressure sales tactics -They will educate you (color and shape of diamond, etc.) -I knew I wasn't getting ripped off (I know this sounds strange, but I know little about diamonds and jewelry, but should I have this ring appraised by an independent jeweler I am certain it will have more value than what Garland's charged). We will definitely be going back. Awesome little business.

Always get quality service for my watch and jewelry. They even ordered a special pair of earrings…read more Nice people too.

These guys are amazing! Attention to detail and highest quality is just their standard. Probably…read morethe best Jewelers in the Pacific Northwest. Great Jewelers and more importantly awesome people.

Don't bother with this company. I finally found my dream ring at this store, so my boyfriend paid…read morefor it in full so that he could propose to me with it... after 11 months, almost a whole year of back and forth with the employees telling him that it was almost ready, they told him finally that it couldn't be made with the right silver so they finally told him that it just simply wasn't going to happen because the last ring of that kind they "needed to show in store". How about the customer that was actually dropped $2,000 for it?? And his girl (me) who could have been happily engaged but was waiting on a ring that was never going to come. Now I'm here desperately trying to find a ring that compares to the one I had my heart set on because they bailed. So damn pissed, do not even try with these people.

I have a Fossil smart watch that had two ferrules which needed to be replaced. Ferrules are those…read morelittle pin bastards that hold watchband links together. One might think those are called 'pins' but, nay, they are called ferrules. I Googled "watch pins for fossil explorist hr gen 4" and Mr.Google suggested options that seem reasonable to my eyes, and, if Google says it and it kinda looks right, might as well run with it, correct? Negative. Thrice I attempted to buy, what appeared to be the right part, and thrice I was denied the pleasure of repairing my watch. I was annoyed, frustrated and consistently tardy to my many engagements. Damn time and its bastardly ways! Anihoo, being in a perpetual state of frustration and tardiness brought me to the lowely point of going to the mall in an effort to see if mall jewelers could help. First, and ever so erroneously, I went to call upon on Ben Bridge to see if they could do help. Umm...Ben Bridge isn't there anymore, but rather a jewelry store who's display cases are made of cardboard. To unpack that for a second, there is a place that sells "jewelry" that does not have shelving, but instead cardboard boxes and corrugated origami display cases. Nothing is locked up, there is no glass display cases and the wares were attached, to the oft crushed cardboard, by wire. That wasn't even the biggest shock. The place was packed full of people. Patrons were wandering to and fro, glancing this way and that, studying the product. In a corner of the cardboard warehouse there was a couple that, I believe, were trying on a engagement ring. The female, who appeared to be in her early 20's (and quite possibly at the pinnacle of a meth riddled bender) was staring longingly at a ring on her left ring finger and was chattering at the gentleman to her right. She attempted to lift her hand, fingers spread wide, to get a better gander of the "diamond" in the light, but was aggressively cut short on the ring elevation by the wire that had anchored it to the shelf. Luckily for the glowing sweaty bride to be, the shelf the ring was connected to, lifted off the ground a good 3 inches. An anchored cabinet/shelf/wire/ring combo would surely have severed the ring finger from this poor twitchy lass. I have really digressed. With Ben Bridge no longer being an option, I went to Zales jewelers next. I figured Zales would have a pretty good shot at having the parts I needed. I mean seriously, their name sounds pretty fancy. Almost European, if you ask me, and we all know that them Europeans know their jewelry and diamonds and stuff. Hell, wasn't Leo DiCaprio's character in Blood Diamond European? Certainly the guys from Snatch were, well, except for the greedy American dude, but he flew to England for the hyjinx over that big diamond. What I'm trying to say it's a legit rationale. European=high society jewelry. Well, Zales didn't have the parts, but DID suggest I take it to a watch shop that is in downtown Kennewick, but....."they aren't open on Sundays." This all happened on Sunday, hence the reference and quote. I bet if we were in Europe they'd be open on Sundays *angry face. I knew there was another jewelry shop at the opposite part of the mall, so I doggedly set my mind on weaving through the myriad of surprisingly well dressed shoppers to check out the last viable option to fix my watch, at least I thought it was my last option. I stopped by Westfield Jewelers and sputtered out, "Do you replace broken watchband ferrules?" The attendant just looked at me. I could tell something was churning in the gray matter, but I could tell it wasn't much, so I kept walking. My child and I were about to leave the mall when I stumbled on Harry Ritchie Jewelers. I, almost preemptively dismissed myself when I asked if they were able to replace broken watch ferrules. Much toy surprise they stated they did.They quickly got to work on my watch, and even suggested my child and I continue shopping and come back when we were done. Ten minutes later it was fixed and at no charge. BRAVA! Wait. DiCaprio was from South Africa! Doy!

This is my go to place for watch service. VERY reasonably priced. Amazing service. Absolutely top…read moreshelf experience.

Love this place!! Vince is EXTREMELY knowledgeable about stones, gems, metals etc. etc. While most…read morejewelers don't explain the "why" or the "how" he will when it comes to the properties of gems/stones and the metals with them. Cris M.

The sales clerk was very helpful and positive but the manager Fabi was difficult and…read moreunaccommodating! She was rude and wouldn't size the ring to our specific ring size.

I can't give this company enough stars! We had a really unfortunate experience ordering online when…read moreour package showed as delivered and waived signature by us but "signed by driver" and left at front door which has never happened for a package that small, and we never received it. Being my first Mother's Day present as it was a earring, ring, and necklace set of mine and my 8 month old daughters birthstone I was extremely bummed as well as my boyfriend who purchased the set for me. We filed a claim with ups and also reached out to Zales. Without any hesitation or investigation, Zales refunded us the whole amount for the set. We never got far with UPS and suspiciously, 2 days after we filed the claim our order showed up in a box that had been retapped and clearly opened on our porch, with the ring missing and the necklace broken. Bummed we decided to go into Zales and see if they could fix the necklace and maybe order a new set. They exchanged the necklace right there for one they had on hand and then helped us find a another se that worked for us. It was such great customer service online and on-site for such an unfortunate event and we were blown away! We will go to Zales for all jewelry in the future!

Located within the Fred Meyer grocery store, it makes it very accessible to peruse the various…read morerings, watches, necklaces and earrings under their special light that highlights the stones of some pieces. We've had our ring fingers sized here and received no pressure to purchase quickly or hurriedly. I'll be honest and say that I haven't seen any consistent employee there. I don't know if they hire many people for short shifts or I don't always shop at the store any particular time or day? Or perhaps they work a variety of short shifts? Anyhow, that's neither here nor there. The jewelry and selection are good. Shop here with confidence if it fits your schedule better.

Normally pretty good,this is one instance but I was ignored by an employee cashier who asked the…read moreperson in front of me to get in a soften line when I was the last in line,I thought the last in line went first,guess I was wrong headed or theyvjustcjave inconsiderate employees working at my gay particular location.....