I purchased a parakeet and then waiting a few weeks later to purchase another one to keep the first…read moreone company. When I came back in I noticed there was one for adoption and so I opted for that parakeet instead of a "new parakeet". Both times I was told that I had to have the receipt to do a return but it could also be looked up. After two weeks the parakeet I adopted just died. I called to see what to do with a deceased animal and I was told I could bring him (Burt) in to be sent to a 3rd party to be dispatched. When I came I there was an issue because I did not have a receipt and they did not do look ups. Very insensitive response - if everyone does not know the process the customer should not be penalized.

I called ahead to find out if I could bring my pup in for a nail trim, it was about 4pm at the…read moretime. Grooming closes at 6pm. The rep that answered the call told me I would need to be there at 5pm. I told them I get there at 5pm. At 4:54pm I'm pulling into the lot and I get a call saying they waited for me for 30 minutes and they couldn't wait any longer, they have to close. Again, grooming is supposed to be open until 6pm.

I bought a couple of new chicks and some supplies for my flock from The Feed Store and now I will…read morenever buy birds anywhere else. They are so friendly and knowledgeable. I definitely recommend!

great people working there. always... been going there forever. prices right.. good selections of…read moreall pet related items... when i raced pigeons, that was my goto place

We bring our dog here for his grooming, they do a great job every time! Our dog is usually jittery…read moreif we trim his hair, but he's very calm with the staff. We also get his food & treats here too. There's sales & rewards programs to get percents off your total on store bought items.

I just learned that Katie the trainer has left Petsmart in Countryside. What a great loss!…read moreI have taken so many of her classes and she was wonderful at addressing all my pup's behavioral concerns. Also gone is Amber who was always helpful on the floor. My dog, Kevin adored her. Why did PerSmart let 2 wonderful employees leave? I used to travel further to go to this store. I will not be going there any more.

If you're looking for fish imported and raised outside of the U.S., then head to a cleaner…read morecommercial pet store like Petsmart or Petco. Ray's pet shop is an absolute mess, however, his fish tanks and water quality are managed appropriately. He consistently has an awesome variety of fish, which he raises from spawn. Yes, as stated in one of the reviews, he sometimes keeps baby fish in a glass until they're ready to be transferred to a tank. Not sure why that's an issue.... Especially, if you know what the commercial breeders do. Ray is super knowledgeable about fish, and has helped me populate and manage a 30 gallon tank for well over a year. If you ask, he will make suggestions on safe fish pairings, proper food, and water maintenance advice. Bottom line, my fish from Ray actually live longer (unlike the poorly raised fish from commercial shops) because he raises them right and has set me up to maintain healthy fish. All of this talk about animal abuse is really quite comical considering how the commercial shops manage and take care of their animals. Maybe their isles are cleaner, but their fish tanks are not managed properly and their fish have been through a breeding ringer from Asia. Rays fish have been bred for years in local Lake Michigan water, which makes a big difference for the fish when transferring them to a home aquarium if you live in the area. I'll continue to support Ray. If you'd like a place that's cleaner and a similar quality to Ray's shop, go to Oak Park Natural Pet and Fish. I believe the owners were tied into Scott's Petshop in Westchester. The difference between Oak Park and Ray is the price and advice. I feel bad for those of you who judge a book by its cover and don't understand the difference in quality. Your loss.

Has declined dramatically. Dead animals, unbearable stench, rude customer service. Do not recommend.read more

I took my little dog Cocoa in for a bath and cut, she was a little matted in a couple areas. The…read moregroomer Hailey cut her very low which I didn't want her cut so very low, but I can live with this it will grow back eventually. She did nick her on her left side, her face is unevenly cut, there was also a circular piece of matted hair hanging from her tail. I've called a couple times was giving the run around told a couple times that I would get a call back but nothing has happened. Looks like I may need to find another groomer.

Oaklawn, IL Rude and racist in my opinion! I was late for my grooming appointment. Clerk barely…read moregreeted me but smiled and warm to a white woman before me. I was asked if I had an appointment!! I called to let them know I was running late‼Then I was told I had to be rescheduled. I spoke with the manager and nothing changed. I left and will never return!

Great service and super friendly staff. I had a hard time…read morefinding a place close to home and that would take my dog on a decent time frame. They are awesome!

If I could leave a million stars I would! Janett & Katie are AMAZING! They take their time with my…read morefur babies & they know that my dogs needs to GIVE hugs & kisses when they're feeling anxious! They remember what every dog likes and needs in order to feel relaxed! They are sweet and caring to both dogs and their owners! Above and beyond every single time! When my dogs come here they KNOW they're going to be treated well & know that mom is going to get them whatever treats they want! Always a large selection of toys, treats & chews for them to choose from! Never would I ever take my doggies anywhere else! Book appointments in advance! They are loved and therefore busy busy, like all the best places are!!! Love love LOVE! Can't say enough!

Was referred here by an associate to get help with tank repair and ended up not needing the repair…read moreI thought was necessary. So, I ended up taking a chance on buying a marine fish. Although, my wife was getting tired of losing fish we'd purchased from a store in Tinley Park and was losing interest from the hobby. I explained my dilemma to the store owner and he agreed to help me win my wife's trust back into the hobby. Let's say I haven't lost any live stock since working with him. Wife is back on board and excited to redecorate the aquarium. Thanks for the great store experience and future endeavors.

Animal care was decent, fish care was great, clean. All the…read moreanimals were healthy and the owners were knowledgeable

I love this pet shop! As you know, I enjoy shopping and supporting small businesses. Jason D. Is…read morethe owner, and I can't say enough about how much I appreciate the service and professionalism extended by him and his staff. They don't just sell fish, amphibians, and aquatic supplies, they are knowledgeable and enjoy what they do. In other words, they know their stuff. I could go on and on about this pet shop. I highly recommend Animal Island. It's my favorite pet shop.

Great selection of fish and really fair prices. They also offer free advice on what fish work with…read moreeach other so limits hostilities within existing tanks