Ever since they changed nail trims to walk-ins, it has made it much easier for me to get it done…read morewithout having to call and make an appointment. The nail trims are quick and efficient here which is why I continue to come here. The people are great too!

Terrible service. Very unprofessional. Thought this was a friendly environment but I was wrong.read more

A free reptile and rodent museum, plus a built in aquarium…read more Staff were very accommodating and even taught me what a quail was. Spoiler: It's to a chicken what a mouse is to a rat. They also sell pig ears and other assorted dog treats!

These are my go to guys for everything. Reptiles, feeders, etc. Always helpful and never have a…read moreproblem. Customer for life.

The vet technician there with black hair and glasses is extremely rude. Was overly rude to me…read moresnotty tone and horrible attitude towards me and my dog.

Put me on hold for 10 minutes without ever getting an answer. Terrible customer serviceread more

Nice store Very good selection of pet supplies…read more Has a dog day camp and Banfield Veterinarian clinic in the building In addition to dog and cat supplies Large amount a fish and aquarium supplies A pleasant place to shop

Completely and utterly incompetent. Placed an online order for 18# bag of dog food, received "your…read moreorder is ready"at 10:53am, arrived at Joliet, IL store at about 12:50pm, store associate checks, checks again, uses handheld to lookup order number, tries to lookup by last name, used different device, state "your order doesn't exist"despite showing her emails and receipt (yes it was the correct store I was at for pickup). Has me just buy one off the shelf (the whole point was to be quick in and out), tells me she can't cancel the order, call online number. After leaving the store calls my wife whom placed the order and says oh we found your order it was just in a shopping cart in the aisle (b.s. then why couldn't you look it up and why did I see no such thing as I walked the store?) I get home and call the number, which I could barely hear or understand that person, they place me on a long hold only to tell me that no one is answering at the local store I just came from and that's who would have to cancel the order and to just wait and order will cancel after 3 days and then in another 3-5 days I can be refunded..... ARE YOU PAYING ME INTEREST TO HOLD/USE MY MONEY THAT MANY DAYS?! ARE YOU USING A CARRIER PIGEON TO GET TO AND FROM THE BANKS? IS IT NOT 2026? DID PETSMART HAVE ZERO ISSUE WITH TAKING MY MONEY IMMEDIATELY FROM MY BANK? Clearly either the store associate or the online customer service, likely both, had no clue how to help; more importantly they both seemed to care less. On a separate unrelated note, Petco associates were very friendly, knowledgeable and courteous.

Got 2 Puppy's from here and gave one to a friend than kept the other, the dog was the sweetest boy…read moreever we only had him for 7 months and he was just still a puppy and he died from a heart attack would do anything to spend more time with him they sold us sick puppies

Workers are really sweet but the conditions are filthy. All the animals I have adopted from there…read morehave either died or have been sick and infested with fleas. Overall the animals are sweet and so are the workers but their living conditions should be reevaluated

Me and my fiancée are so happy with our new pomsky. The staff was very helpful and friendly, highly…read morerecommend getting a puppy here.

Had an amazing experience! I've been looking for puppies for a while and the staff here have been…read moresuper patient with me as I kept calling and inquiring. Today I chose my puppy and came in to purchase! Super smooth and informative process. I'm so excited to bring my new puppy home knowing how good of care the staff has taken of him.

Feed Loft is closed. I wish I would have known before I left the house! I went in there today…read more(1/23/24) to get bird seed and the guy said "Oh Feed Loft is closed...this is now a dog training facility". They still have the Feed Loft sign up and the website has not been updated....very disappointed in how this was handled.

Definitely the go to spot for live bait and fishing supplies when on the go , get your fishing…read morelicense, treats or food for your pet

Excellent service. My dog loves his groomer. Very kind and caring staff. My dog loves his groomer.read more

Visited here for my first time last week and was amazed in how well I was treated! I have a senior…read moreextremely picky cat and was looking for a specific food brand for him. The lady that was there showed me all the foods available and told me the protein contents and other info. She was so awesome! I was amazed at the great customer service here. I also got a great deal on cans of cat food and didn't overly spend. Their prices are fair. I will definitely be giving them my business again!