Formal Complaint - Service Department Experience…read more I normally don't post reviews like this, but I feel it's important to share my experience with the Service Department. From the lack of communication to the questionable repair work, this has been one of the most frustrating and disappointing experiences I've had. My rear driver-side brake caliper was leaking brake fluid so badly that I had no brakes at all. Since I have an extensive warranty and the dealership was nearby, I trusted them to handle the issue safely and professionally. Unfortunately, that wasn't the case. After waiting six days just to have my car looked at, I was told that a slide pin was missing from my caliper, something that, according to the service manager, "doesn't just fall out." I was also told the repair wouldn't be covered under my warranty. I had to personally contact the dealership where I purchased my vehicle to get the claim corrected and approved for coverage. Communication from this service department was nearly nonexistent. I had to call repeatedly for updates, and it took over a week just to have the part ordered and the repair completed. When I asked about the brake pads for that caliper (which were also covered under warranty and had been soaked in brake fluid), I was told they would simply be "resurfaced." As someone concerned about safety, I questioned whether that was appropriate and was dismissed without explanation. When I finally got my vehicle back, the caliper appeared rusty and old, and the brakes immediately began squeaking. A month later, the issue persisted, so I took my car to an independent mechanic, who found a gouged caliper piston and no grease on the slide pin. This is absolutely unacceptable. Between the poor communication, the delays, and the substandard repair work, I would not recommend this service department to anyone. Customers should never have to fight this hard for safe, quality repairs, especially on a warranty-covered issue.

Absolutely impressed with this dealership!! Never been here, live 11 miles away drive by it often…read more We had a lease vehicle for my mother in law that was expiring, and we needed to know about how to purchase or return the vehicle. This vehicle initially was leased in Bradenton Florida. Dave McFadden and his wife greeted me at the door. I explained the situation and looked to them as to how to handle it. Within 5 minutes Dave had it figured out, east peasy!! Something that 2 salesmen and a finance guy and a neighbouring dealership (25 miles west) either weren't willing to do or complete what they said they would. We returned the next day with the leased vehicle and given the actual financing quotes, Dave said take a couple days to figure it out, we did and on7/24/23 we purchased that vehicle and it was such a easy process. Unfortunately in the last year this has been the third purchasing at a dealership that I've been a part of and this was simply a breeze. I cannot say anything but praise for Dave, his wife, Misty, Tiffany making this happen !! Thank you and thank you!! We will return!!

I am so thankful for all the guys at Ford of Hoopeston! I came in looking for a new car and they…read morehelped me through everything making it all so easy and understandable. Special thanks to Scott and Oscar, you guys are great!

I had the pleasure of working with Scott a salesman at Hoopeston, Ford. He greeted us with a warm…read moreand welcoming smile. He was well informed about the 2015 Nissan and answered all our questions. Scott's willingness to go the extra mile in gathering information about the Nissan showed his dedication to providing top-notch service. Scott's exceptional customer service and commitment made our experience at Hoopeston Ford smooth and stress free. Thank you, Scott at Hoopeston Ford! Family of D. Conner

Great service Prices were much better than other mechanics…read moresaid it would be. We will take all of our cars here.

Matt is the only mechanic I'll let work on my car! Besides being an excellent mechanic, he's…read morehonest, professional, and personable. He definitely doesn't rip you off. He's very fair with what he charges. I have been taking my vehicles to him for about 8 years now, and he has never let me down. He's a keeper!

I have gone here for years and always get great service. They fix my cars the first time I bring…read morethem in . Prices are reasonable and their work is excellent. Would highly recommend them.

I found R and C auto repair because I believed that I had a radiator leak in my car. I had been…read moretaking my car to either Watson's or to automobile diagnostics but they charge way too much and I don't quite trust them as they did things that don't need to be fixed and charge and arm and a leg for every little thing done. So tried something new, since I believed my car had a radiator leak I took my car to marks radiator who referred me to R and C to first check it out. Rick spent over an hour and a half looking under my car while on the lift to find where the leak is coming from. He wiped it all out and tightened some hoses but could not really tell. Besides hose clamps being lose no other leaks at this time. He could have said yes it's the radiator kept it and charged me a lot of money said he replaced the radiator etc. Bit as honest as he was he didn't do that. He sent me home with it for me to check to see if there were any more leaks did if there was then it could be the radiator after all. Didn't even charge me to look at it all this time. Well unfortunately there was still leaking. Took it back to him and left it with him over night. He was able to take a better look at it take some things apart. The leak I had which I was led to believe from others that it was the radiator just happened to be the oil sending unit. So he replaced that and changed my oil for me. No more leaking and was so much cheaper than a radiator. Rick is one of the most honest ppl I have ever met in the car repair business I would suggest him to anyone and totally trust him. I like the way he talks to you just s 354-68-8845-Ao down to earth and allows you right there with him in his shop while he looks at your car. He is not out to take your money he is just here to make an honest living. I was very impressed and have found a great mechanic finally, which I have never found before. Rick is awesome, have any car problems go check him out for your self.

Superior customer service and the prices are very reasonable. I have taken my vehicles here for…read moreyears and they have always done a terrific job. I have taken my mother's cars here for years as well, I wouldn't trust anyone else to do this work! The owner is a great guy and has even let me borrow his truck for a personal errand, I don't know any other place that would do that. They have been in the town for a long time and I hope that they stay here. They have a wall of "Thank you" notes that they have received over the many years . I was really surprised to see that their Yelp score was not a lot higher. Highly recommended for brake and muffler work!

Very high prices. Took a super nice classic car there, the greeting was surly (to be expected). One…read moreguy drove the car inside lifted it then all 3 of them looked at the entire system. It was all recent but one muffler had blown out. Its at the very back of the system. They quoted a high price for the muffler and install. I said "It must be stainless steel at that price". He said he didnt know. Just a standard replacement. I declined, they moved the car outside and it had grease from their shoes on my new carpet. Be very cautious dealing with this place

When I had a parking lot auto accident, I asked my daughter where to get the body work repairs…read moredone. I knew she was very happy with the people she had used a few months ago. She said without hesitation that I should go to Lafayette Auto Plus on Farabee Drive. That turned out to be one of the best tips I've ever gotten. As she predicted, they explained several options and gave me estimates (quite reasonable) for the two options I was considering. They did exactly what they said for the price they had said and in the time frame they had given me. In addition, everyone I spoke to answered all my questions clearly and fully, was extremely pleasant, and gave me excellent advice. I will certainly recommend them to anyone I encounter who needs auto body work done, and I will use them again myself if I have any further car, mishaps in the future.

Ivan and crew have been taking care of my automotive collision needs since 2015, I wouldn't take my…read morecar to anybody else, I've been living out of state for the last 10 months & when I hit a deer last month Ivan squeezed me in same day when I got into town, & when I got my car back it literally looked brand new. Ivan has been in the game for a min, he puts in the time and he has the best of both worlds when it comes to great customer service and communication. Such a great team of great individuals ready to help others in need. (If it's not collision related, he can definitely point you in the right direction to somebody who can.)

Napa AutoCare Center in Danville Illinois gave us top notch service and customer care. Our 2003 VW…read morecamper van needed alternator replacement-- hard to find parts on hand and places that will do the work. Napa knew we were far from home & took us immediately. Replaced our alternator, battery and even offered to change the oil. We're so grateful to Tommy, Kenny, Tiffany, and service manager Rob -- you are all the best! Thank you for getting us back on the road.

What a great place to do business. We were on our way through and were having an issue with our…read moreJayco water heater. They quickly took a look at our problem and we were repaired and on the go in under an hour. Not only were they quick and efficient they were super friendly as well. This was all warranty work and they were happy to do it. I would recommend this place to anyone.

Don't be in a hurry to get your stuff back if you go there for service. Brought it in for repairs…read more Initially told it would take two months. After three months it's still not back. They failed to order parts before their parts person went on vacation. Three weeks delay. Then they had other parts issues after promising it would be back in a week. It wasn't! They don't bother to call you to tell you of the delays. It's up to you to just guess why it's taking so long. Don't go here!