so grateful for the fine folks at guaranteed automotive…read more my wife, 7 week old baby, and puppy were driving from cincy to chicago after our first road trip as a family of 4. engine completely gave out on 65N. we were in a crisis, on the side of the interstate with semis speeding by. we got a tow to the nearest mechanic (20+ miles) - and it happened to be guaranteed automotive. they were busy as could be, but still managed to let us know that our catalytic converter went out. they needed to order the part and could get it fixed for us - but it'd be a couple days. the real problem was that it was purdue's move in weekend - and even though enterprise allowed me to book and check into a reservation online - not a single location had a rental car in all of lafayette. same issue with every rental company in the area. what a shame. we needed to get back to chicago bad, especially with a crying newborn. after several frustrating calls with enterprise and hurtz, we decided we'd just uber on home ($270) and come back for the car when it was ready. but out of nowhere, guaranteed auto offered us their little loaner and let us take it back to chicago for 3 days while our car was getting fixed. saved us some money and was very convenient, after a long stressful day. we're so appreciative for the kindness and efficiency we witnessed with guaranteed. i hope i never step foot in there again, but if you're reading this and you're broke down in the area - they'll get you right. only somewhat negative feedback from me is that they're closed on saturday and sunday - and waited to call until friday around closing time to let us know the car was ready for pickup. so had to wait a couple extra days to pickup, whereas if i knew it was going to be ready i could have been there friday afternoon. oh well. pretty good, not bad, can't complain. thanks y'all!

New to the area and decided to try this place for my high mileage Camry. Scheduled an oil change…read moreand check up and was impressed with how things were handled. The front desk staff were very friendly and I really appreciated Eric's help. I had a speculation I was burning oil and they made sure to take note and set up an appointment to address that in a months time. Oil change, air filter, and windshield wipers were all very reasonably priced. I had an appointment for 10 AM and was out by 11:30 AM on a busy morning it seemed. Nice little waiting area as well. I will be taking my car here for future services.

Been two weeks and still waiting on second key fob for the truck I bought. Will update rating if…read moreand when I ever receive it

Went here back in November while waiting for a friend again and I was so pleased with the cars on…read moredisplay and salesman John was super friendly. Had a great conversation with him. Their staff was super welcoming and was definitely a positive experience!

******** So, if you are looking for a used car this is a place to start. It is Friendly, Clean…read moreenvironment, $$Great Price$$$$$$$$****************** My parent bought their SUV here and had a few things that needed fix on it. They fixed it right away and was nice enough to offer to take me to the mall because it was going to take about 3 to 4 hours to fix the problem and would come back and get me. I would Recommend them for having great cars they stand behind, if there is a problem they will fix, very Friendly Caring people, I would say they are outstanding in all points. I cannot say enough about these people, they do go above and beond, so caring. Thank you again The Cooks Fowler, Indiana

Very attentive! The service here is great, Definitely recommend it for any of your car needs! Very…read morefriendly environment and great prices too! I won't take my vehicle anywhere else!

I live in Indy. I worked with Joel via text. I explained what I needed for my trade, my monthly…read morepayment requirements and the apr I was approved for at another local dealer who couldnt get the same Atlas for another week. He confirmed he had approval for the deal with the manager and matched the terms. I drove an hour to see it three days later on our confirmed time, today July 27th at 10am. I thanked him for pinning it all down as I would have my kids with me and needed to sign and drive. When we got there, the 2026 new Atlas was not washed. I found two scratches. He said it would be detailed after I signed "if the deal worked out." I reminded him we had already worked the deal out. First red flag. He expected me to sign on the dotted line before seeing the Atlas clean. We went to his desk and he didnt remember anything about our agreed upon deal. I showed him our texts. He said he needed to run it through his manager. I reminded him he already did that. 15 minutes later, Ostin showed up with a much higher apr than what Joel said I was approved for. But he said his middle name was my first name so that was cool? Joel had given me confirmation for 5% on 72 months while Ostin showed me 8.74. I repeated that the terms were agreed upon before I drove up. Im not new to buying cars - he was padding the apr to make money. "It's only $16 more a month" he said. That amounts to $1500 over 72 months. I said I needed to stay at $400/month and the best they now said they could do was $478. While Ostin and Joel went to "check again" I called the lender and was told I qualified for 4.99. Which I already knew. I asked for my keys and said I wasnt moving forward. They argued with me in front of my kids and did the "is there anything we can do to make this work" routine. I reminded them we had already settled the terms and they had already ran my credit three days prior- 820 trans union credit score. Terms and pricing were agreed to on the trade and the purchase. Two more times I had to ask for my keys. They think if they hold the keys they've got you trapped. Dealerships everywhere need to stop this practice. It doesnt win you business playing psychological games. As I drove back to Indy, Joel texted me claiming I never mentioned my payment terms, the apr or that everything was settled and ready for me to pick up the Atlas. See attached texts. He tried to het me to come back and said he just "wants to move metal." Im getting another Atlas, minus the deceptive tactics of showing a dirty car to hide flaws and at the terms I knew I was already approved for. But I do hope this young man learns something from this. Honor matters. Your word - matters. Spoiler alert: they will respond with "we are so sorry we failed to meet your expectations" and lie about the situation.

A bit awkward to get asked about making a deal today on a Mazda CX5 with serious tire issues…read morehowever I realize the game! My parents did enjoy this beautiful showroom and eye candy from the spiffy Tiguan to the wacky Buzz. I can recommend the used lot variety. They're still shopping and who knows, maybe these guys will have the right option.

Thought I had an oil leak, they took it in and did full diagnostics and didn't find anything,…read moredidn't charge for the diagnostic, absolutely wonderful people and great experience overall. 100% recommend for anyone at Purdue or in the West Lafayette area

If you need your vehicle fixed you can trust these people. There honest kind and dont try and price…read moregouge you. They saved me $1900.00 coming here and we're honest with me I was quoted $2500.00 from car x and decided to get a second opinion and im so happy I did. Thanks Mr. and Mrs. Tire for being true honest good people just doing good honest business to help others out may you all be blessed.

I called and got my car on right away. No cost until they started working on the car. Called me…read morefirst to confirm what I wanted to fix now versus later. How much it would cost now and the cost of the later fixes. Fast courteous, honest, and good work. I had been told by another service center that I needed a new water pump for $700+. No water pump issues and spent 320 with the fix and an oil change. Thanks guys!!!​

I Love this place. PERIOD!!! Everything about this place is satisfactory. Need I say more?? I guess…read moreI will!! 1. Friendly, helpful, patient, and professional staff. 2. Fast and efficient. 3. Thorough and knowledgeable. 4. Trust worthy 5. Always the same!!! Thanks guys. Ms. Lisa Wright

Ben was the reason we came back to DeFauw BMW, because of his honesty and willingness to go above…read moreand beyond serving the guest. Ben also has the knowledge of BMW products to make the vehicle buying experience easy and enjoyable, that's why we keep coming back! Bailey in the finance department made the paperwork effortlessly and is always a pleasure to talk to.

Loved exploring around while waiting for a friend. They had great inventory and the cars themselves…read moreare insane! The X5 M50i and M3 on display were incredibly nice!

I have avoided getting an oil change due to the time commitment. I pass by this shop all the time…read moreso I decided to stop in for an estimate. They quoted $76 for Mobile One synthetic (2021 Hyundai Santa Fe) and could do it right now. Busy but clean shop and waiting area, plus I got to pet the shop dog while waiting. I definitely recommend Momax Auto Repair and will return for any repairs.

great porpl that do honest work at an affordable price!!!!! definitely would recommend them in any…read moresituation you have!!!! have worked with them for 10+ years without one problem!!!! always and I mean always stand behind there work!!!