Gavin and Conrad were amazing! They helped us with an exchange - it was quick, easy, and they were…read morefriendly and helpful! Thanks, guys!

I bought a shark stratus vacuum robot from Best buy in Springfield MO on 05/01/2026. The brush…read moremotor failed on 05/21/26. I called shark to get a warranty started-the pods are on backorder-they advised I reach out to the store I purchased it from as they have them in stock. I called to see if they would exchange the pod for me as I just spend a small fortune on this robot vacuum and was advised since I was over the 15 day window, they will not be able to do anything. REALLY!!!!! I know have a very expensive paperweight for who knows how long that I JUST Bought!!!!! Best Buy-do better for your customers! If you are not going to stand behind anything you sell for more than 15 days-you do not deserve to be in business -just my 2 cents. Definitely a mistake I will never ever make again.

I love the computer I purchased from them and they copied everything from my old laptop. I had put…read moreoff getting a new computer because it is usually such a hassle. This time was great! Everything was ready to go when I got home. I had an issue today and within 5 minutes of walking in the door they had fixed it! Really nice to have a computer shop you can trust!

I came to this business before and the service was just OK. This time my experience was just…read morehorrible. I came for repairs like last time and right off the gal that took my information was half asleep and uninterested. I guess she took my concerns down so I figured I'd continue and see how it goes, a mistake that was. The following week the tech, who "worked" on my laptops, contacted me by phone and he proceed to lecture me about my laptops being too old and he strongly recommended I not connect to the internet with them. He kept on about it through out the call, even though it was not was i was wanting or asking help on, I needed physical repairs on two of them. He spoke like he was an expert but said he couldn't fix them. It seemed like he was pushing me to purchase new laptops they sell as mine were too far gone. He charged me $50 a piece and all i got was a fixed pin in the charging port of one. I was a bit upset about this conversation but figured i could read his notes on my invoice for better understanding as I was at work when he called. I asked him to put what he did on the invoice and I would come and get the laptops soon. When I arrived I paid the $150 for the "repairs" and took the receipt. On my way home i reviewed the invoice and got even more upset. The tech pretty much gave me another similar lecture about the computers being too old, "20 years old" which was a complete lie. He did not document what he did and didn't even put the right customer's account information on the invoice like my name and address. It was under someone else. I was so upset that they didn't do much of anything I called them when I got home. I called their store and briefly spoke with the tech as he picked up the phone, I demanded to speak with the owner and the tech supposedly forwarded my message to the owner (Chad) as Chad wasn't available at the moment. Over the next week I attempted to contact Chad but could only leave messages with the tech. Chad would take his time and call me back when I was not available. We played a little phone tag but I discontinued my efforts to get satisfaction when Chad continued to call me at times when I was at work and I requested for him to call me afterwards. He didn't and he made no additional efforts to address my concerns. This was a bad experience. Watch these guys if you have repairs that are needed as they'll take your money and its a real possibility they'll rip you off, as that is completely how i feel. I will not go back as I had my laptops repaired elsewhere in town. BEWARE!

I just got my computer back yesterday. It flies again and without the very annoying and possibly…read morefatal liquid radiator issue. Very reasonable price for parts and labor, very friendly and helpful and obviously very skillful and knowledgeable. I'll definitely return for ANY computer problems in the future.

I rarely take my PCs to pc shops. I found out what I needed was going to cost me more than I can…read moreafford right now and let them know that I'll have to cancel the request of rebuilding it. They packed my stuff up and waived the bench fee and let me know they also ran tests for all my equipment I brought in and told Me what worked and didn't work. The only regret I have is not having the funds to get my pc done through them. In a line of work where people are often dishonest I'm touched by how kind and straightforward they were. If you don't know anything about PCs or how to work on them take it to these guys they'll take care of you.

Terrible customer service. This company runs the internet service at my apartment complex. It is…read moreoften times down, and when it is actually up and running it is painfully slow. I was having issues connecting some of my devices to the internet which seems to have been caused by the way Premium Computers had setup the internet. When I approached them about my difficulty in connecting my devices, they refused to fix the issue and told me to simply get my own internet. This company clearly doesn't care about its customers. Steer clear of this one!

this place is amazing! Sam took care of my problem, kind, helpful, smart and before I knew it, all…read morewas fixed!! thank you and I definitely will refer you all! My apple iphone is back to normal! thank you again!!

highly recommend not using this place. Verizon sent me there for apple care warranty work,…read moregentleman who looked at my phone broke my screen upon doing that (they did pay to have it fixed) but after having the initial work done they did not deactivate my old phone components which lead to me spending my weekend fighting to get my phone unlocked so i could use it.

I think I got ripped off. Hear me out first. I took my computer in to have two things checked out,…read morethe hinge and the battery because I'm having to leave my laptop plugged in for use. The employee that assisted me said he'll fix the hinge and give me a call back later that day about the battery situation. A whole week went by and no phone call, so I called them back. I explained my situation to the employee and he said he was completely oblivion about the situation/information of my laptop, so he said he'll look into it and call me back. He called be back and said the hinge is fixed but the battery will have to be ordered. A couple of days went by and I called. The employee first said its not the battery that's the problem, it's the motherboard.....SAY WHAT!!!! I told him I'll keep managing my laptop, when can I come to pick it up? He said I can come later today, we close at 6. So I went to pick it up and he told me that the battery was the problem and that he replaced it. So I asked him that I won't have to keep it plugged in to stay on? He said yes. I paid and left. As soon as I got home, I turned the computer on and it started to flicker, as if it's about to die but the battery is fully charged. It has been 16 days since my laptop got "fixed" and I still have to leave it plugged in to use it. I'm not sure what he "fixed" but I think I got ripped off!

So I went here for a new hard-drive because the old one had fried. They fixed it and I paid and…read moreleft. Well I noticed when I got home my laptop no longer would charge! The laptop eventually ran out of battery and the charging light wouldn't even come on. So I took it back and apparently when doing the hard-drive repair they hadn't reconnected some of the wiring inside the laptop, therefore making it unable to charge. They fixed it but I'm still pissed that that even happened! If you're going to repair laptops at least put them back together properly.

Highly recommend. Came to my house to install RAM in my teen's computer. Pricing was more than…read morefair and he was very helpful with all of my questions. Helped with the process ahead of time by directing me to the correct RAM so that I could purchase it. Will definitely be calling him next time I need computer repaid service.

From the owner: We specialize in professional services with down-to-earth prices. There is no need to pay "premium"…read moreprices to get your system/network up and going.

They price matched and fixed my Xbox hdmi port in less than 2 hours! Definitely will come back if…read moreot happens again. Forgot to mention lifetime warranty!

Went in for a smartphone repair. Excellent service, knowledgeable about computer and phone issues…read more Highly recommended!

Great diagnostic service and communication while my iPods were being repaired…read more They told me how long it would take and were spot on.

One of the best people I've ever come to with a problem! He was amazing to work with and by the…read moretime I was out of there, my phone was working perfect again. An honest businessman with great service and good pricing.

I went into Acis yesterday for assistance in removing some emails since it was overloaded and…read moreunable to send them out. I admit, I don't delete them in a timely manner. Cory and Donnie worked on my laptop trying to solve another issue that kept popping up. They researched why it was happening and worked to remove it. I appreciate them spending the time to solve the issue.

I absolutely love this company! These people really know their stuff when it comes to technical…read moreproblems with computers! They replaced my hard drive because I was having so much trouble with it trying to do anything because it was super slow and frustrating! I found out that they could help me with it by replacing the hard drive with a solid state drive! And they were able to transfer all of my data over to the new drive and now my computer is so much faster and more responsive than ever before ! I would highly recommend this company to anybody who is having problems with their computers because these people are so good at what they do! I want to give a shout out to David and Joshua because they are so Awesome!