Always pleased with the quality and service here. Long time customer. I like that they are flexible…read morewith my needs to pick up the clothes. They text me when it's done. So easy!

First time customer with Upward. I needed 3 different single names printed on 3 different shirts…read moreand I needed them back in 5 days. First it was $10 each just to print a single name on t-shirts I already had. There was also an extra fee to "rush" the order, all of which I had to pre-pay. The nice gentleman assured me that it wasn't a problem to have them done by Monday & he would call me when done. After not receiving a call Monday, I called first thing Tues morning & left a message. After a second call, I got a call back. T-shirts not done-she didn't realize it was a rush order- she would call me when done. Finally got a call about noon they were done but some of the print that was preprinted on my shirts had rubbed from one shirt onto another. No apology, just fact. When I went to pick them up, the print girl said their machine gets pretty hot, but she'd never had that happen. "You can probably scrub it off with a brush or try to iron it off with your iron." No apology for it taking longer or for 2 of the 3 shirts being messed up. Not good customer service & I will not use them again.

I bought a super cute dress in the smallest size available at the time I was shopping. The dress…read morewas large for me but I bought it anyway knowing that I would take it to be altered. The length of the dress was already fine so no hemming to shorten the dress was requested or necessary. The dress is quite roomy in the arm holes due to being a little large for me. After a seamstress had pinned up the requested changes a different seamstress took my dress to the service counter telling me it would be ready 1 week from today. Me: " That sounds great" There was a small order slip with $65 already written on it. She asked my name and phone number. She wrote my information on that very little slip. Then she says: "That will be $65" Me: "You want me to pay you for work that you have not done and I'm not seeing the fit is even correct for me?" Her: "That's our policy." Me: "Give me my dress back."

Amazing! I have taken many items of clothing to these gals, and they always do a great job. They…read morecan do really complicated alterations and fix things I didn't think could get fixed, but they can also do simple alterations like pant hems, or replace buttons. One time I needed some jeans hemmed before I went on a hunting trip and they did them while I waited. I am astounding at how they can fix my shirts that see rough use, when I wasn't sure they could fix them. These are skilled artisans, and I think their prices are more than fair. I appreciate how they will always tell me up front how much things will cost, so there are not any surprises. The workers there are always friendly, and are efficient in getting me rung up and out of there quickly. I would highly recommend them to anyone. Also, I have noticed a few reviews complain about cost. My response is 1. Alterations are not based on what you originally paid for the garment. 2. These are highly skilled artisans and deserve to be paid for their skills and knowledge. 3. They give you a price UP FRONT so you get to decide if you want them to do the work. Don't agree to have them do the work then come back and complain the price is too high. Lastly, I have never had a problem with them, but I know they are good people. If there is ever a problem they are more than happy to fix any issues, just communicate with them and they will fix it. They have always been awesome for me, I love this place!

i thoroughly love this store and all of the pieces they carry, however the employees are…read moreconsistently rude and seem irritated. i've been in multiple times over the last few months and their poor attitude is the same every time.

I love shopping here! They have trendy pieces you can add to your current wardrobe OR buy a whole…read morenew closet! Although I gave 5 stars, they can definitely improve on customer service. Sometimes when I go in, an employee never acknowledges me (not that I'm expecting them to follow me around and be my personal shopper, but at least being greeted and filled in on sales would be nice). I also wish they carried more shoes!

First, they ruined the leather patch on a WW2 Coast Guard banner by putting it under heat without…read moreprotecting it. Then they left it to me to research a replacement value. As I waited for a response from the Coast Guard museum that never came, they sent off our family heirloom as an insurance claim and tell me "It's gone. We can't get it back." I was never contacted that they were sending it away. I am devastated. What's more is that Kim Smith, manager, was aggressive, defensive, and only rolled out an apology because I basically asked for it. It was as if they were accusing me when they ruined the banner, didn't offer to promptly compensate for it, then got rid of it with no way to get it back. She also gaslit me saying she called. That did not happen. I also have checked my cellular records for any incoming calls and there are zero. She stood there and lied to me with a lobby full of customers in an aggressive manner. Never. Ever. Trust your possessions at this location. It is not safe.

Ruined a 300 dollar velvet coat and took zero accountability. The risk factors to cleaning the coat…read morewere not explained. In addition, the cleaner KNEW they had ruined the coat and did not tell us when we picked it up. We discoverers cut when we got home. Management was mouthy during my phone call and overall showed lack of emotional resiliency to a VERY UPSET customer. I would recommend you take your cleaning elsewhere, especially if it's something of value.

Took in a suit to be altered and cleaned. I'm a bit of a weird fit (very short), so nothing ever…read morefits great. The tailor, Travis, did an amazing job listening to my wants and needs for the fit. Suit came back clean, sharp, and fitting perfectly! Staff also was kind and helpful!

I had a yellow suit jacket that needed to be dry cleaned. I sent it in Lloyds on April 9. After I…read morepicked it up and took it home, I noticed one of the front buttons had gone missing. I called Lloyds and the staff told me they could either find the missing button or find new matching ones, and that I should bring it to their location to take a look. We went there on the next weekday on April 15. A staff member met us and said they will sew the button on if they could find it. If not, we would be contacted of any action beforehand. We waited one week, but never received any notification. So we called them the next Monday (April 22). Surprisingly, they told us over the phone that the buttons had already been replaced, even though they had left a note saying to notify us first. After me and my daughter arrived, we found out both buttons were replaced - and they did NOT match the suit at all (See pictures). The best word I could associate with it was "silly". The staff themselves said that the tailor had done a terrible job. They told us since our piece of clothing was cleaned at their place, they would be responsible for any costs present. But this time, they suggested that we give the tailor, named Travis, a call before he changed the buttons by ourselves. The next day my daughter called him first. Afterwards she gave me a call and I could tell by her shaky voice that soemthing was wrong. I asked what happened, and she said Travis had acted ridiculous over the phone and his voice gave a purposeful sense of hooliganism. I then called Travis, and confirmed just how unprofessional and insolent he was. I must say I've never encountered such an ill-mannered person before. Besides his poor attitude and peculiar tone, he was also being unreasonable. He never listened to anything we said, he only forced us to take in his three opinions. First, he states it wasn't his fault, because we dry cleaned the suit at the Golden ave location, and he works at the Sunshine St location. The issue had nothing to do with him. Even the staff couldn't believe what he said, since all clothing that needed tailoring was sent to the Sunshine st location. Second, when we talked about why he didn't even let us know before replacing the buttons and acted on his accord, he stated things like "...So?" and "What do you want me to do?". He clearly did not look at the attached note to call us before any action was taken. He kept his tone very dismissive and careless. Third, a tailor should portray professionalism and know what can go with what. Travis does not portray that skill at all. He said the buttons looked great and matched so well with the suit. Besides that, he placed the buttons in an awkward diagonal position. Travis was being very unreasonable and he started acting up himself, and later hung up. I still tried to come to a resolution with them, so we tried to contact the manager and file a complaint. The following day, I talked with the manager and found that was not possible either. The above highlights my nightmarish experience with Lloyd's dry cleaners. It is most definitely the last time I do business with them. This is not something so simple as a "button problem". This whole terrible experience demonstrates their lack of quality service, managment, and commitment. Had they been honest with me and told me that they weren't able to find a proper match, I would have handled the situation myself and actually find the right buttons with a real tailor (Which is what I am doing now.) It looks like they don't know this jacket wasn't cheap and that they shouldn't have treated it in such a manner. As a single customer, my impact likely won't be huge. But I hope that those who read this review will avoid falling into the same bottomless pit I did. I've finished my part; the decision is yours to make. Pictures 1&2: the suit's model/design. Picture 3:original buttons from the cuffs. Picture 4:the replaced button. Picture 5:the ruined suit jacket. Picture 6:the staff member's note.

I dropped off my military mess dress uniform to have chevrons put on the sleeves and adjust to fit…read more Picked it up this morning. It now fits PERFECTLY! Alterations were done earlier than promised and exceeded my expectations. Thank you!!! John B.

Had my suit for my son's wedding altered here. Nice well~appointed shop, friendly staff and…read moreterrific work done. Highly recommended.

Please do not go here if what you need altered is important. I brought my daughter's senior prom…read moredress a week prior to prom for some slight alterations (which I ended up doing myself). I called before I came to make sure she had the time as her shop was quite a drive for me. My daughter tried the dress on in her shop and she told me the alterations would be "easy". She assured me it could be done prior to prom, specifically the day before. I called the afternoon before we were scheduled to pick up the dress and she reported it would be ready the next day by 12:00. She did not indicate any hiccups, I clarified the time, the price and which dress we had brought (as she initially had no clue). When we arrived at 12:30 the next day, she hadn't even touched the dress. She had it for a week and didn't communicate any difficulties in meeting the deadline. She tried to blame me for somehow not reading her mind effectively and "bringing in my own fabric", had given us three different price points, and told me to "go buy my daughter a dress that fits". Although she put us in a difficult position, I don't think she is malicious. She is unprofessional and disorganized.

I had a blouse repaired by Egidio. Excellent job and very reasonable price. Highly recommend!read more

Professional, helpful and pleasant. I'm very pleased with their service and I know I'll be back.read more

I've done business with Frank's for over twenty years. I'm not sure what happened with the bad…read morereviewer (and her friend) who had an issue with parking, but I can attest to the fact that the owners are extremely friendly and provide great service.